: design and implement high-performance, reusable, and maintainable javascript code using best practices and design patterns (gang of four and javascript-specific) lead the development and architecture of single-page applications (spas) using angular framework (experience with react or vue.js a plus) ensure code adheres to owasp top 10 security best practices work with ui/ux designers to implement accessible features using aria standards and ensure html5 compliance optimize for performance and accessibility who are you? 5+ years of experience as a javascript developer with a proven track record of building complex web applications in-depth knowledge of javascript fundamentals, including prototype, inheritance, dom manipulation, closures, asynchronous programming and object-oriented principles expert angular developer with deep knowledge of the angular framework strong understanding of javascript (es6+) and typescript. in-depth knowledge of angular concepts, patterns, and best practices, including ngrx. familiarity with react or vue.js is a plus deep knowledge of web components and their development expert-level understanding of grid and flexbox, with strong grasp of css technology (like specificity, cascading order, selectors) understanding and familiarity with the web accessibility standards and their levels (a, aa, and aaa) strong commitment to writing clean, maintainable, and well-documented code ability to work effectively in a team environment and collaborate with designers, developers, and other stakeholders. additional qualities preferred but not required: strong und...
: information gathering and registering: obtain specific information from a traffic citation and input it into the computer system. obtain specific information regarding a member’s past driving record and enter it into the computer system. providing instructions and requirements to members: relay laws and procedures members must follow for a traffic citation to be handled accordingly. instruct members of any paperwork needed to work the case and input these instructions into the computer system. membership updating: complete various forms of paperwork including membership changes and request for driving records. precisely note member files in the computer system. attendance and team lead requirements: perform other duties as assigned by team lead as needed. maintain proper records of attendance in the system and adhere to schedule shift. report to team lead who are you? you have a high school diploma 2+ years customer service experience you are fluent in english (b2+) you can operate a computer and are capable to type at least 35 words per minute you have exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills. you are fluent in virtual communications. (emails, instant messaging and calls) who we are: unifycx is a global business process outsourcing company with locations in the u.s., colombia, dominican republic, india, jamaica, honduras, and the philippines, that provides personalized contact centers, business processing, and technology outsourcing solutions. i...
Unifycx is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing peopleour employees, our clients, and their customers. we are currently hiring sales representatives to join our on-site team in barranquilla. in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. were looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: - full-time availability (including weekends and holidays) - at least 1 year of experience in sales of intangible services (bpo experience is a plus) - advanced english level (b2+ or higher) - excellent communication, persuasion, and customer engagement skills - ability to work in a dynamic, goal-oriented environment - strong sales drive and motivation to exceed targets what we offer: - positive and inclusive work environment - professional development and internal growth opportunities - centrally located office with easy access to public transportation (calle 73 via 40 - 350) - the chance to join a growing global company that values people and performance unifycx is a certified woman-owned business and an eoe employer that welcomes diversity. come grow with us! requerimientos - educación mínima: bachillerato / educació...
Unifycx is growing and we are looking for a customer service representative to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location!pay: 2.7 mil cop monthly what will you do? • responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. • obtain specific information from a traffic citation and input it into the computer system. • obtain specific information regarding a member’s past driving record and enter it into the computer system. • providing instructions and requirements to members. • relay laws and procedures members must follow for a traffic citation to be handled accordingly. • instruct members of any paperwork needed to work the case and input these instructions into the computer system. • complete various forms of paperwork including membership changes and request for driving records. • precisely note member files in the computer system. • perform other duties as assigned by team lead as needed. • maintain proper records of attendance in the system and adhere to schedule shift. who are you? • you have a high school diploma. • 2+ years customer service experience • you are fluent in english (b2+) • you can operate a computer and are capable to type at least 35 words per minute • you have exceptional communication and interpersonal skills with an emphasis on customer service. • you are fluent in virtual communications. (...
Unifycx (antes glowtouch technologies) está creciendo y nos encontramos buscando legal customer service representative para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!! what will you do? as a legal customer service representative, you will be responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. the ideal candidate will have a strong service orientation and the ability to effectively communicate in english.key responsibilities: • information gathering and registering: o obtain specific information from a traffic citation and input it into the computer system. o obtain specific information regarding a member’s past driving record and enter it into the computer system. • providing instructions and requirements to members: o relay laws and procedures members must follow for a traffic citation to be handled accordingly. o instruct members of any paperwork needed to work the case and input these instructions into the computer system. • membership updating: o complete various forms of paperwork including membership changes and request for driving records. o precisely note member files in the computer system. • attendance and team lead requirements: o perform other duties as assigned by team lead as needed. o maintain proper records of attendance in the system and adhere to schedule shift. o report ...
¡unifycx está creciendo! nos encontramos en la búsqueda de agentes de revisión de interacciones para unirse a nuestro motivado y ambicioso equipo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué harás? esta posición se desarrolla en un entorno 100 % back-office, sin contacto directo con los clientes. el enfoque está en la mejora continua de los procesos internos, contribuyendo estratégicamente a la excelencia operativa a través de un enfoque colaborativo y analítico. ¿quién eres tú? tienes un título de secundaria. cuentas con más de 2 años de experiencia en servicio al cliente. se valorará experiencia en soporte de segundo nivel (tier 2), apoyo en piso (floor support) y actividades de backoffice. eres fluido en portugués (b2) - (indispensable) te comunicas de manera efectiva a través de medios virtuales, incluyendo correos electrónicos, mensajería instantánea y llamadas. ¿quiénes somos? unifycx es una plataforma de inteligencia artificial transformadora que empodera y permite a los equipos ofrecer experiencias al cliente eficientes y excepcionales. diseñamos experiencias al cliente "sobrehumanas" mediante una poderosa combinación de estrategia, soporte omnicanal, analítica y herramientas impulsadas por ia como gotalent.ai, voz del cliente y control de calidad automático. nuestro modelo basado en resultados prioriza los logros medibles para más de 200 programas de clientes que atendemos actualmente. con un enfoque en la automatización, el desarrollo del talento, alianzas estratégicas y una ética de datos estricta, unify...
¡unifycx está creciendo! nos encontramos en la búsqueda de agentes de revisión de interacciones para unirse a nuestro motivado y ambicioso equipo en bogotá, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué harás? esta posición se desarrolla en un entorno 100 % back-office, sin contacto directo con los clientes. el enfoque está en la mejora continua de los procesos internos, contribuyendo estratégicamente a la excelencia operativa a través de un enfoque colaborativo y analítico. ¿quién eres tú? tienes un título de secundaria. cuentas con más de 2 años de experiencia en servicio al cliente. se valorará experiencia en soporte de segundo nivel (tier 2), apoyo en piso (floor support) y actividades de backoffice. eres fluido en portugués (b2) - (indispensable) te comunicas de manera efectiva a través de medios virtuales, incluyendo correos electrónicos, mensajería instantánea y llamadas. ¿quiénes somos? unifycx es una plataforma de inteligencia artificial transformadora que empodera y permite a los equipos ofrecer experiencias al cliente eficientes y excepcionales. diseñamos experiencias al cliente "sobrehumanas" mediante una poderosa combinación de estrategia, soporte omnicanal, analítica y herramientas impulsadas por ia como gotalent.ai, voz del cliente y control de calidad automático. nuestro modelo basado en resultados prioriza los logros medibles para más de 200 programas de clientes que atendemos actualmente. con un enfoque en la automatización, el desarrollo del talento, alianzas estratégicas y una ética de datos estricta, unifycx ofr...
¡unifycx está creciendo! nos encontramos en la búsqueda de agentes de revisión de interacciones para unirse a nuestro motivado y ambicioso equipo en barranquilla, colombia . ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué harás? esta posición se desarrolla en un entorno 100 % back-office, sin contacto directo con los clientes. el enfoque está en la mejora continua de los procesos internos, contribuyendo estratégicamente a la excelencia operativa a través de un enfoque colaborativo y analítico. ¿quién eres tú? tienes un título de secundaria. cuentas con más de 2 años de experiencia en servicio al cliente. se valorará experiencia en soporte de segundo nivel (tier 2), apoyo en piso (floor support) y actividades de backoffice. eres fluido en portugués (b2) - (indispensable) te comunicas de manera efectiva a través de medios virtuales, incluyendo correos electrónicos, mensajería instantánea y llamadas. ¿quiénes somos? unifycx es una empresa emergente de tercerización de procesos empresariales (bpo) con fuerte presencia en estados unidos, colombia, república dominicana, india, honduras y filipinas . brindamos soluciones personalizadas en centros de contacto, procesamiento de negocios y tercerización tecnológica a clientes de todo el mundo. en casi dos décadas, hemos crecido de ser un pequeño equipo a convertirnos en una organización global, con colaboradores comprometidos a brindar soporte de calidad a nuestra clientela internacional. en unifycx, aprovechamos tecnologías avanzadas de inteligencia artificial para mejorar la experiencia del cliente (...
Unifycx is growing and we are looking for a customer service representative to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location!pay: 2.9 mil cop monthly we are looking for a motivated and customer-oriented customer service representative to join our team. you will be the first point of contact for our customers, ensuring they receive excellent service and effective solutions to their inquiries. 🔹 responsibilities: handle inbound and/or outbound customer calls, emails. provide accurate information about products, services, and policies. resolve customer issues in a timely and professional manner. document customer interactions in the system. follow company guidelines and service protocols. collaborate with other teams to improve the customer experience. 🔹 requirements: high school diploma or equivalent (bachelor’s degree preferred). strong verbal and written communication skills in english. previous experience in customer service or call center (preferred but not required). problem-solving skills and empathy. basic computer skills and ability to navigate multiple systems. 💙 what we offer: competitive salary and benefits. paid training. growth and career development opportunities. friendly and supportive work environment. 📩 apply now! if you are passionate about helping people and providing excellent service, we would love to meet you....
Unifycx está creciendo y estamos buscando un analista de calidad (call center quality analyst) con fluidez en francés para unirse a nuestro equipo comprometido y motivado en barranquilla, colombia. ¡ven y sé uno de los pioneros en nuestra nueva sede! ¿qué harás? como monitor de aseguramiento de calidad con fluidez en francés , serás responsable de evaluar y mejorar el desempeño y la eficiencia de los representantes del centro de llamadas. este rol implica monitorear interacciones telefónicas, evaluar el cumplimiento de las políticas y procedimientos de la empresa, y asegurar la entrega de un servicio al cliente de alta calidad. el monitor de calidad proporcionará retroalimentación y recomendaciones para mejorar la satisfacción del cliente y la efectividad operativa general. responsabilidades clave: monitoreo y evaluación de llamadas: realizar evaluaciones regulares y aleatorias de las interacciones del centro de llamadas para asegurar el cumplimiento de los estándares y procedimientos de calidad. evaluar el desempeño de los representantes según métricas establecidas, incluyendo servicio al cliente, habilidades de comunicación, cumplimiento y resolución de problemas. retroalimentación de desempeño: brindar retroalimentación constructiva y coaching a los agentes del centro de llamadas con base en los resultados de las evaluaciones. desarrollar y entregar planes de mejora del desempeño cuando sea necesario. reconocer y premiar a los agentes con alto desempeño para fomentar resultados positivos. informes y análisis: compilar y analizar da...
About the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. lead performance management and development efforts across regional training and quality initiatives. partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. what we’re looking for must-have qualifications ...
Unifycx está creciendo y estamos buscando team lead con fluidez en francés que se una a nuestro equipo comprometido y motivado en barranquilla, colombia. ¡ven y sé uno de los pioneros en nuestra nueva sede! ¿qué harás? nuestro team lead es responsable de supervisar y guiar a un equipo de representantes de servicio al cliente para garantizar una atención excepcional y eficiencia operativa. este rol implica la gestión de las operaciones diarias, el monitoreo del desempeño, brindar apoyo y coaching, y atender consultas complejas de los clientes. el líder de equipo desempeñará un papel fundamental en el logro de los objetivos del equipo y en mantener altos niveles de satisfacción del cliente. responsabilidades clave gestión del equipo : supervisar y apoyar a un equipo de representantes realizar reuniones regulares con el equipo y sesiones individuales de coaching. monitorear y evaluar el rendimiento del equipo, proporcionando retroalimentación constructiva y orientación. gestionar los horarios y asegurar una cobertura adecuada para cumplir con los niveles de servicio establecidos. monitoreo del desempeño rastrear indicadores clave de rendimiento (kpi) como volumen de llamadas, tiempo promedio de atención y puntajes de satisfacción del cliente. analizar los datos de rendimiento y preparar informes para la revisión de la gerencia. implementar y supervisar planes de mejora del desempeño cuando sea necesario. excelencia en el servicio al cliente manejar problemas escalados por los clientes y resolver consultas complejas. asegurar el c...
Interaction review specialist (bilingual - english and spanish) unifycx está creciendo y busca interaction review specialist para unirse a nuestro motivado y ambicioso equipo en barranquilla, colombia. ¡Únete y sé pionero en nuestro nuevo sitio! ¿qué harás? esta posición es en un entorno de back-office, sin interacción directa con clientes. el enfoque es en la mejora continua de procesos internos, contribuyendo estratégicamente a la excelencia operativa mediante un enfoque colaborativo y analítico. ¿quién eres? tienes un diploma de secundaria. posees más de 2 años de experiencia en atención al cliente. se valorará experiencia en soporte de nivel 2, soporte en piso y back-office. hablas inglés con nivel b2+ tanto escrito como verbalmente. dominas comunicaciones virtuales (emails, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una plataforma de ia transformadora que potencia a los equipos para ofrecer experiencias excepcionales. utilizamos estrategia, soporte omnicanal, analítica y herramientas de ia como reclutamiento, asistente de estudio para agentes, voc y qa automático para crear impacto real en los negocios. #j-18808-ljbffr...
Join or sign in to find your next job join to apply for the director of quality & training role at unifycx join to apply for the director of quality & training role at unifycx get ai-powered advice on this job and more exclusive features. about the role we are seeking a dynamic and experienced about the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. lead performance management and development efforts across regional training and quality initiatives. partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. collaborate with...
Unifycx is growing, and we are looking for customer retention agents to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as a retention agent , you will be responsible for building long-term relationships with customers. your mission is to understand customers' needs, address concerns, and provide real value, all with the goal of turning potential cancellations into loyalty . key requirements proven experience in customer retention within the telecommunications sector advanced english proficiency (c1 level) strong communication and problem-solving skills a customer-first mindset and a goal-oriented attitude schedule: 8-hour shifts starting between 8:00 am and 9:00 pm, two days off per week on-site position – barranquilla, colombia be part of a dynamic team, grow your career, and make an impact! who we are: unifycx is a transformative ai platform that empowers and enables teams to deliver efficient, exceptional customer experiences. we engineer superhuman cx through a powerful blend of strategy, omnichannel support, analytics, and ai-driven tools like recruitment ai, agent study buddy, voice of the customer (voc), and automatic qa. our engagement model prioritizes measurable results, like ces and retention, over outdated slas. with a focus on automation, talent enablement, strategic partnerships, and strict data protection, unifycx delivers scalable, personalized, and compliant solutions that create real business impact. #j-18808-ljbffr...
We are looking for inbound customer service agents to join our fintech customer service team. in this role, you will be responsible for reviewing accounts and orders to provide information on balances, order status, payment rejections, and to capture complaints related to the issuer. you will consistently maintain a friendly and empathetic tone when assisting customers. key responsibilities: handle inbound calls in spanish and english, assisting customers with account inquiries, payment issues, and service requests. review and assess potential credit transactions for fraud. maintain excellent customer service standards by actively listening and addressing concerns effectively. accurately document and escalate issues when necessary. required skills: strong customer service orientation and negotiation techniques. confidence in product knowledge and the ability to advocate for customers. above-average analytical and problem-solving skills. ability to quickly assess customer mood and adapt communication style accordingly. if you have a passion for customer service, speak english at a b2 level, and are ready to join a dynamic fintech environment, we’d love to hear from you! who we are: unifycx is a transformative ai platform that empowers and enables teams to deliver efficient, exceptional customer experiences. we engineer superhuman cx through a powerful blend of strategy, omnichannel support, analytics, and ai-driven tools like recruitment ai, agent study buddy, voice of the customer (voc), and automatic qa. our engagement model prioritizes measurable results, like ces and re...
Maintaining financial reports, records, and general ledger accounts. preparing journal entries, analyses, and account reconciliations and assisting with monthly close processes. contributing to the development and review of annual operating budgets and performance projections including monthly reporting for all business units and/or individuals. maintaining documentation for accounts payable, purchasing, and treasury. performing monthly balance sheet reconciliations. preparing elimination schedules for intercompany transactions. responding to information requests, reviewing financial statements, and assisting with audits as needed. maintain digital records for all entities and individuals in accordance with set policies. create execution versions of documents for signature, assist with quality control (spelling errors, formatting, pagination, correct numbering of sections, cross-references, etc.) and coordinate execution. managing various projects for multiple entities and/or individuals with varying levels of complexity. assist with local reporting requirements when and where needed who are you? qualifications bachelor's degree in finance or accounting preferred. 5-7 years combined experience accounting and financial reporting in a multi-company environment. must have strong analytical skills, and the ability to work well within team concept with minimal supervision or direction. excellent communication skills required (both verbal and written) knowledge of us gaap ability to influence all levels in the organization which includes financial and non-financial business partn...
Agentes de servicio al cliente con fluidez en francés join to apply for the agentes de servicio al cliente con fluidez en francés role at glowtouch technologies agentes de servicio al cliente con fluidez en francés join to apply for the agentes de servicio al cliente con fluidez en francés role at glowtouch technologies unifycx está creciendo y nos encontramos buscando agentes de servicio al cliente con fluidez en francés para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!! ¿qué harás? como representante de servicio al cliente, serás responsable de actuar como el primer punto de contacto para brindar un servicio al cliente de calidad, respondiendo y gestionando consultas de información o servicio a través de llamadas entrantes y salientes. el candidato ideal tendrá una fuerte orientación al servicio y la capacidad de comunicarse eficazmente en francés. ¿quién eres tú? tienes un diploma de escuela secundaria. tienes más de 1 año de experiencia en servicio al cliente. hablas francés con fluidez (requisito indispensable). tienes conocimientos de informática y manejo del paquete microsoft office. tienes una velocidad mínima de escritura de 45 palabras por minuto. posees habilidades excepcionales de comunicación e interpersonales con énfasis en el servicio al cliente, incluyendo etiqueta telefónica, calidad de voz, articulación y habilidades de escucha. manejas con soltura las comunicaciones virtuales (correos electrónicos, mensajería instantánea y llamadas).
Join unifycx as a customer retention & sales agent – unlock unlimited commissions! are you passionate about sales and building strong customer relationships? do you thrive on turning challenges into opportunities and cancellations into conversions? unifycx is growing, and we want you to be part of our high-energy team of retention & sales agents in barranquilla! this is your chance to earn uncapped commissions, develop your skills, and grow with a company that rewards performance and values talent. what you’ll do as a retention & sales agent, you’ll connect with existing customers to understand their needs, resolve concerns, and highlight the value of our services. your goal? turn every conversation into loyalty and revenue. you’ll be the front line of a fast-paced, dynamic campaign that combines retention and upselling, helping clients stay connected while boosting their experience. what we’re looking for proven experience in customer retention, billing or sales, ideally in the telecommunications sector advanced english proficiency (b2+ or c1) strong communication and negotiation skills customer-focused mindset with a goal-driven attitude passion for sales, challenges, and earning what you're worth full-time availability what we offer 💼 base salary cop 3.000.000 + uncapped commissions – your earnings have no limits! 🕗 8-hour shifts starting between 8:00 am and 9:00 pm 📆 two days off per week 📍 on-site role based in barranquilla, colombia 🚀 career growth opportunities within a growing tech-driven company who we are: unifycx is a transformative ai platform that empowers a...
🚀 we’re hiring: retention agents! 💼 requirements: ✔ minimum 6 months experience in retention, billing, or sales ✔ english level: b2 🕒 schedule: 📅 mon–sat | rotating shifts between 9:00 am – 8:00 pm ✅ sunday off + 1 additional weekday off (split off, not consecutive) 💰 we offer: 💵 base salary: $3,000,000 cop 💸 unlimited commission + accelerators — the more you sell, the more you earn! 📍 apply now and join a high-energy, goal-driven team!...
About the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. lead performance management and development efforts across regional training and quality initiatives. partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. what we’re looking for must-have qualifications ...
Unifycx está creciendo y nos encontramos buscando interaction review specialist para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué harás? esta posición se basa en un entorno de back-office, sin interacción directa con clientes. en cambio, el enfoque está en la mejora continua de procesos internos, contribuyendo estratégicamente a la excelencia operativa mediante un enfoque colaborativo y analítico. ¿quién eres? tienes un diploma de secundaria. posees más de 2 años de experiencia en atención al cliente. se valorará experiencia en soporte de nivel 2, soporte en piso y back-office. hablas inglés con fluidez (nivel b2+), tanto escrito como verbal. dominas las comunicaciones virtuales (emails, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una empresa emergente de externalización de procesos de negocio (bpo) con presencia en ee. uu., colombia, república dominicana, india, honduras y filipinas. ofrecemos centros de contacto personalizados, procesamiento de negocios y soluciones de externalización tecnológica a clientes en todo el mundo. en casi dos décadas, unifycx ha crecido de un pequeño equipo a una organización global con empleados en todo el mundo dedicados a apoyar a nuestra clientela internacional. en unifycx, utilizamos tecnologías avanzadas de ia para elevar la experiencia del cliente (cx) y mejorar la eficiencia operativa para nuestros clientes. nuestro compromiso con la innovación nos posiciona como un socio confiable, permitiendo a l...
Unifycx is growing and we are looking for a quality assurance monitor to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as a quality assurance monitor you will be responsible for evaluating and improving the performance and efficiency of call center representatives. this role involves monitoring call interactions, assessing adherence to company policies and procedures, and ensuring the delivery of high-quality customer service. the quality assurance monitor will provide feedback and recommendations for improvement to enhance overall customer satisfaction and operational effectiveness. key responsibilities call monitoring and evaluation: conduct regular and random evaluations of call center interactions to ensure adherence to quality standards and procedures. assess representative performance based on established metrics, including customer service, communication skills, compliance, and problem resolution. performance feedback: provide constructive feedback and coaching to call center agents based on evaluation results. develop and deliver performance improvement plans for agents as needed. recognize and reward high-performing agents to encourage positive performance. reporting and analysis: compile and analyze quality data and performance metrics to identify trends and areas for improvement. prepare detailed reports on call quality, agent performance, and customer satisfaction. present findings and recommendations to management and contribute to strategic decision-making. c...
: financial planning & forecasting: develop and maintain financial models to support budgeting, forecasting, and long-term planning. prepare and consolidate annual budgets and quarterly forecasts, ensuring accuracy and alignment with organizational goals. analyze financial trends and variances, providing recommendations for corrective actions. financial analysis: conduct detailed financial analysis to support strategic initiatives and business decisions. evaluate financial performance by comparing actual results to budgeted targets, and identify key drivers of variance. prepare detailed reports and presentations for senior management and stakeholders. provide ad-hoc financial analysis and decision support to various departments as needed. business partnership: partner with business units to understand their financial needs and provide insights to drive business performance. support operational and strategic planning by providing financial analysis and scenario planning. act as a liaison between finance and other departments to ensure effective communication and understanding of financial impacts. reporting & compliance: ensure timely and accurate preparation of monthly, quarterly, and annual financial reports. assist in the preparation of financial presentations for board meetings and investor communications. ensure compliance with financial policies, procedures, and regulatory requirements. process improvement: identify and implement process improvements to enhance the efficiency and effectiveness of the fp&a function. utilize technology and advanced analytical tools to st...
Unifycx is growing and we are looking for an operations manager to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as an operations manager you will be responsible for overseeing and managing day-to-day operations to ensure efficient and effective delivery of services. this role involves leading teams, optimizing processes, and implementing strategies to meet performance targets and enhance client satisfaction. the operations manager will work closely with senior management and clients to drive operational excellence and achieve business objectives. key responsibilities operational oversight: manage and supervise daily operations to ensure adherence to company policies, client requirements, and service level agreements (slas). oversee multiple teams, including team leads and agents, ensuring optimal performance and productivity. performance management: monitor key performance indicators (kpis) and operational metrics to assess and improve performance. conduct regular performance reviews and provide feedback to team members. implement action plans to address performance issues and achieve performance targets. client relationship management: serve as the primary point of contact for clients, ensuring their needs are met and addressing any concerns or issues. develop and maintain strong relationships with clients, understanding their business requirements and expectations. prepare and present operational reports and performance updates to clients and se...
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