LOOKING FOR STELLAR CANDIDATES Position : Customer Success Manager (SaaS) Working Hours : Full-time │Mon - Fri│9:00 am - 6:00 pm CDT Available to attend internal meetings with the AU team twice a week in the later part of the day, approximately around 7 PM. Holidays : US Holidays Salary : $2500 - $3200 (depending on exp and client’s final offer) Search : Latin America and South Africa About the role: We’re seeking a proactive and customer-focused professional to join our team as a Customer Success & Sales Coordinator for the North American market. This role is a hybrid of customer success and sales coordination: you’ll manage and support existing customers through onboarding and ongoing engagement, while also serving as the first point of contact for new sales leads. Duties and Responsibilities: Lead the end-to-end onboarding process for new customers, ensuring a smooth and positive adoption of the platform. Deliver personalized training, resources, and guidance to drive user engagement and platform adoption. Monitor customer progress during the onboarding phase, proactively identifying challenges and providing solutions to ensure satisfaction and success. Build and maintain strong post-sale relationships to support customer retention and renewals. Collaborate with internal teams to resolve customer issues quickly, acting as the main point of contact for ongoing support. Track and manage renewal cycles, proactively engaging customers to secure contract renewals and maximize long-term value. Serve as the first point of contact for new inbound leads in North America, qualifying prospects, and scheduling meetings with the sales lead in Australia. Maintain accurate and up-to-date customer and lead records in the CRM to support onboarding, engagement, and renewal activities. Qualifications: 2–3 years of experience in Customer Success, Account Management, or a client-facing SaaS role. Familiarity with Zoho, or other similar CRM’s such as HubSpot , or Intercom ; PROFICIENCY is a PLUS but not mandatory, training may be provided. Strong verbal and written communication skills, with the ability to build and maintain professional relationships and confidently engage with prospects and customers. Sound decision-making skills with the ability to work independently when required. Excellent organizational abilities and proven capacity to manage multiple priorities effectively. Self-motivated and capable of working across time zones with minimal supervision. NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.