We are seeking a highly detail-oriented and process-driven Regional Operations Specialist to support one of our largest clients. This role is closely aligned with a dispatch position, focusing on internal coordination and operational readiness. The primary responsibility is to ensure that drivers are fully prepared and equipped for each assignment through timely and accurate back-office support. **Key Responsibilities**: - Act as the key liaison between internal teams: field operations, drivers, and account management. - Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations. - Handle calls for internal communication only—no direct customer interaction. - Collaborate with the Customer Service team to proactively address and resolve driver - related issues. - Review and update paperwork to ensure accuracy, completeness, and client alignment. - Monitor driver activity to ensure accurate milestone marking for each order. - Add and track order milestones in the system to maintain visibility and accountability. - Anticipate potential gaps by reviewing orders in advance and requesting any missing information. - Ensure operational readiness by making sure drivers have all necessary documents and instructions before their assignments. - Maintain up-to-date records and documentation to support reporting and performance reviews. **Tools & Platforms**: - Slack - Google Suite - Zendesk - Ticketing and support platform (Prefferd not requierd) - DialPad - Internal phone system (Prefferd not requierd) **Requirements**: - Attention to detail with the ability to execute with mínimal errors. - Strong written communication skills for efficient and professional SMS/text updates. - Dependable and highly organized with a proactive, solution-oriented mindset. - Experience or strong interest in logistics, dispatch, or back-office coordination roles. - Ability to quickly learn new software platforms and follow established processes. - Self-motivated and able to work independently in a remote work environment. - Proven ability to manage time effectively while handling multiple tasks. **Benefits**: - Enjoy the flexibility of working from home - Competitive salary: 3,800,000 - 4,200,000 - Secure an indefinite contract that offers complete Colombian benefits Tipo de puesto: Tiempo completo