AFTER SALES CPM

FULLTIME

Title: expert sls crt (cpm) location: gsc bog key responsibilities: general purpose of the function: develop a strong and trustful relationship with clients through timely and accurate communications. · responsible for providing support to the assigned account. · review and ensure the achievement of specific client kpis and service agreements. · generate, analyze, and present performance reports to stakeholders. · maintain clear and effective communication with internal and external third parties to meet client expectations. · provide proactive issue resolution and implement corrective and preventive actions to ensure service excellence. · act as the key contact for escalations, ensuring timely and effective solutions. · develop and maintain sustainable relationships with internal and external stakeholders. · coordinate and oversee business implementations. · participate in and/or lead customer reviews (qbr and/or mbr). · coordinate stakeholder activities, ensuring quality, compliance, and timeliness. · understand client documentation requirements and provide detailed guidelines to stakeholders to ensure compliance. · recommend and coordinate necessary changes based on process analysis. · assist dgf operations in resolving complex issues. · create, update, and manage internal documentation, including sops, process maps, and work instructions. · lead the implementation of process improvements, workflow optimizations, and automation initiatives to increase efficiency. · filter and consolidate information from multiple sources to provide ...

ASESOR ATENCION AL CLIENTE

Por Contrato

Convocatoria laboral – asesores de atenciÓn al cliente ¡haz parte de nuestro equipo! importante operador está en búsqueda de asesores de atención al cliente para líneas de asignación de citas. si tienes vocación de servicio y deseas crecer profesionalmente, esta es tu oportunidad. requisitos edad: desde los 18 hasta 37 años. nivel educativo: bachillerato culminado y certificado. experiencia: con o sin experiencia. se valoran habilidades comunicativas y comerciales. conocimientos: manejo básico de computador y herramientas ofimáticas. formación duración: 10 días de capacitación. bono de formación: $100.000 (se paga en la primera nómina). condiciones laborales salario: smlv + comisiones sin tope por cumplimiento de métricas. pagos: quincenales. horario: lunes a viernes: 8:30 a.m. – 5:00 p.m. sábados y festivos (no domingos): 8:30 a.m. – 2:00 p.m. contratos por prestacion de servicios modalidad: 100% presencial. lugar: contamos con sedes en pio xii (cerca a la estacion de transmilenio banderas) y en el barrio la alqueria (no aplica para modalidad home office)...

CUSTOMER SERVICE REPRESENTATIVE

Google analytics to gather external career site traffic metrics. tracking pixels to track the source of traffic to your external career site. customer service representative page is loaded customer service representative apply locations medellín, antioquia, colombia time type full time posted on posted 2 days ago time left to apply end date: august 18, 2025 (9 days left to apply) job requisition id req-1000040191 sobre a função: o representante de atendimento ao cliente é responsável por solucionar dúvidas e reclamações dos clientes relacionadas às nossas ferramentas, buscando a satisfação do cliente. ao identificar as necessidades do cliente, demonstrar empatia e usar a escuta ativa, o representante estará capacitado para tomar decisões e encontrar a melhor solução para o cliente, trabalhando em um ambiente colaborativo, onde poderá adquirir conhecimento e aprimorar habilidades interpessoais, recebendo suporte e apoiando outras pessoas. responsabilidades específicas: lidar com todas as consultas dos clientes de forma eficaz e profissional - ligações, e-mails e chats - para garantir a satisfação, ao mesmo tempo em que apoia os indicadores-chave de desempenho (kpis) da stanley black & decker. os kpis medidos incluirão tph, aht, csat, mod (momentos de satisfação), nps e outras metas da equipe definidas pela organização. atuar como elo de ligação com os fscs e outros departamentos, conforme necessário, para defender o cliente. atualizar o perfil do solicitante do cliente em nosso crm a cada interação. manter conhecimento prático de todos os produtos, serviços e processos da em...

TRINGUAL QUALITY ANALYST

Contrato a término indefinido Tiempo completo

We are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of trilingual quality analyst, that achieves the targets given by the client as well as the internal targets to ensure that the goals are achieved on all the levels. requirements to apply: • candidate must be a graduate in any stream. • experience as a quality analyst, desirable. • candidate must have bpo experience. • iso / copc certification will be appreciated. • travel diploma will be appreciated. • excellent oral, written and interpersonal communication skills. • english level: b2. • portuguese level: b2. • exceptional listening and analytical skills. • intermediate level of knowledge/expertise with pc hardware and software (word and excel). • intermediate to advanced level of knowledge with internet technology; familiarity with cable modem technology desired. • strong knowledge of customer care processes and techniques. • demonstrated ability to work well in a team environment. • dedication to providing exceptional customer service. job responsibilities: • responsible for developing and implementing quality management procedures and systems. • to review business statistics. • to determine and document any areas that may need improvement. • to review the current policies and improvise plans to improve upon the existing quality standards. • to review and analyze the effectiveness of the modifications made. • effective communication and r...