Customer service representative us page is loaded customer service representative us apply locations colombia - bogotá time type full time posted on posted 7 days ago job requisition id r-1947 position summary the customer care representative ensures that customers are provided best in class customer support, representing a seamless customer experience, with a focus on proactive customer communication and ‘white glove’ service to delight our customers. key area of focus will be promptly entering incoming purchase orders and supporting sales representatives. additionally, they will follow up on deliveries and inventories, and responding to customers within the service agreements. work under the guidelines established for the region or business unit and actively participate in the search for process improvement in conjunction with the customer care lead and customer care manager. essential duties and responsibilities key responsibilities include, but are not limited to the following: - promptly enter purchase orders to meet or exceed the agreed to service levels. - partner with customer care leads to guarantee achievement of service level agreements. - ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process. - identify gaps in customer care processes and partner with customer experience team to resolve. - ensure actions align with aat strategy. - escalate issues as they arise in a timely matter to ensure agility and responsiveness. note: the duti...
Customer service representative us page is loaded customer service representative us apply locations colombia - bogotá time type full time posted on posted 7 days ago job requisition id r-1947 position summary the customer care representative ensures that customers are provided best in class customer support, representing a seamless customer experience, with a focus on proactive customer communication and ‘white glove’ service to delight our customers. key area of focus will be promptly entering incoming purchase orders and supporting sales representatives. additionally, they will follow up on deliveries and inventories, and responding to customers within the service agreements. work under the guidelines established for the region or business unit and actively participate in the search for process improvement in conjunction with the customer care lead and customer care manager. essential duties and responsibilities key responsibilities include, but are not limited to the following: - promptly enter purchase orders to meet or exceed the agreed to service levels. - partner with customer care leads to guarantee achievement of service level agreements. - ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process. - identify gaps in customer care processes and partner with customer experience team to resolve. - ensure actions align with aat strategy. - escalate issues as they arise in a timely matter to ensure agility and responsiveness. note: the duties listed ...
The it system administrator will work as part of the company’s infrastructure and operations team responsible for managing all aspects of the company’s it infrastructure equipment, microsoft azure cloud environment, and related systems. essential duties and responsibilities administer physical and virtual servers, switches, firewalls, and other infrastructure equipment, as well as a variety of systems and software utilized within the business. responsible for microsoft entra id and active directory environments. manage microsoft intune configurations, policies and application deployments. proactively monitor server performance and availability and timely address issues. monitor and address infrastructure support tickets in a timely manner. act as a level 2-3 help desk escalation support when needed. provide tactical support to the infrastructure and operations team to ensure optimal running of all it infrastructure, networks, internet, and security systems. maintain system efficiency and make recommendations for future upgrades. create and maintain system documentation and sops. provide expertise to support business needs and initiatives. education & experience: minimum of technical degree in computer sciences or related field from vocational school required. a minimum of 4 years of experience in support experience including, but not limited to installing, upgrading, troubleshooting and repairing servers in a network environment and must have experience in managing data center equipment and cloud technologies. knowledge, skills, & talents extensive hands-on ...
Customer service representative us page is loaded customer service representative us apply locations colombia - bogotá time type full time posted on posted 7 days ago job requisition id r-1947 position summary the customer care representative ensures that customers are provided best in class customer support, representing a seamless customer experience, with a focus on proactive customer communication and ‘white glove’ service to delight our customers. key area of focus will be promptly entering incoming purchase orders and supporting sales representatives. additionally, they will follow up on deliveries and inventories, and responding to customers within the service agreements. work under the guidelines established for the region or business unit and actively participate in the search for process improvement in conjunction with the customer care lead and customer care manager. essential duties and responsibilities key responsibilities include, but are not limited to the following: promptly enter purchase orders to meet or exceed the agreed to service levels. partner with customer care leads to guarantee achievement of service level agreements. ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process. identify gaps in customer care processes and partner with customer experience team to resolve. ensure actions align with aat strategy. escalate issues as they arise in a timely matter to ensure agility and responsiveness. note: the duties listed above are not all inclusive and ...
The it system administrator will work as part of the company’s infrastructure and operations team responsible for managing all aspects of the company’s it infrastructure equipment, microsoft azure cloud environment, and related systems. essential duties and responsibilities administer physical and virtual servers, switches, firewalls, and other infrastructure equipment, as well as a variety of systems and software utilized within the business. responsible for microsoft entra id and active directory environments. manage microsoft intune configurations, policies and application deployments. proactively monitor server performance and availability and timely address issues. monitor and address infrastructure support tickets in a timely manner. act as a level 2-3 help desk escalation support when needed. provide tactical support to the infrastructure and operations team to ensure optimal running of all it infrastructure, networks, internet, and security systems. maintain system efficiency and make recommendations for future upgrades. create and maintain system documentation and sops. provide expertise to support business needs and initiatives. education & experience: minimum of technical degree in computer sciences or related field from vocational school required. a minimum of 4 years of experience in support experience including, but not limited to installing, upgrading, troubleshooting and repairing servers in a network environment and must have experience in managing data center equipment and cloud technologies. knowledge, skills, & talents extensive hands-on knowledge/experi...
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