Logistics operations supervisor position overview key responsibilities **team leadership & accountability** - supervise freight brokers, carrier sales representatives, data entry clerks, and track & trace specialists. - conduct daily team check-ins and check-outs to align priorities. - hold team members accountable for timely updates, documentation, and professional communication. - provide coaching, feedback, and corrective action as needed. - foster a high-performance, customer-first culture. **shipment tracking & visibility** - ensure 100% compliance with macropoint or approved tracking systems. - audit tracking accuracy and timeliness of updates. - resolve tracking failures or non-compliance issues swiftly. **operational control & service quality** - oversee load coverage with vetted, compliant carriers. - maintain ≥95% on-time pickup/delivery while minimizing service failures (<2%). - act as escalation point for service issues such as late pickups, equipment failures, or cancellations. - ensure proactive customer communication with solutions, not excuses. **compliance & risk management** - vet and approve carriers (insurance, authority, carrier411 checks, equipment requirements). - identify and escalate fraudulent or high-risk carrier behavior. - maintain and enforce a “do not use” carrier list. **financial oversight** - monitor margins to ensure profitable operations. - approve tonus, layovers, and accessorial charges with proper documentation. **daily/weekly oversight** - review active loads, etas, and macropoint compliance at start ...
Logistics operations supervisor position overview trucking dispatch group is seeking a logistics operations supervisor to lead and oversee brokerage operations for our company and affiliated partners. this is a hands-on leadership role responsible for ensuring operational excellence, service quality, and accountability across the brokerage team. the ideal candidate is a proactive problem-solver with strong decision-making skills and a relentless focus on customer success and compliance. key responsibilities team leadership & accountability - supervise freight brokers, carrier sales representatives, data entry clerks, and track & trace specialists. - conduct daily team check-ins and check-outs to align priorities. - hold team members accountable for timely updates, documentation, and professional communication. - provide coaching, feedback, and corrective action as needed. - foster a high-performance, customer-first culture. shipment tracking & visibility - ensure 100% compliance with macropoint or approved tracking systems. - audit tracking accuracy and timeliness of updates. - resolve tracking failures or non-compliance issues swiftly. operational control & service quality - oversee load coverage with vetted, compliant carriers. - maintain ≥95% on-time pickup/delivery while minimizing service failures (<2%). - act as escalation point for service issues such as late pickups, equipment failures, or cancellations. - ensure proactive customer communication with solutions, not excuses. compliance & risk management - vet and approve carriers (insurance, authority, car...
Are you detail-oriented, proactive, and passionate about logistics operations? we are a u.s.-based trucking company seeking a track & trace officer to strengthen our operations support team in bogotá, colombia. this role is essential in ensuring shipments move smoothly and drivers stay on schedule. key responsibilities - monitor fleet activity in real time using gps and eld platforms (samsara, motive, or similar). - track pick-ups, deliveries, and transit times to guarantee on-time performance. - communicate with drivers and provide timely updates to operations and customers. - escalate delays, incidents, or compliance issues to the operations and safety teams. - maintain accurate shipment records and status updates in tms. - support after-hours or weekend operations when required. requirements - minimum 1 year of experience in u.s. trucking logistics, dispatch, or track & trace. - fluent english skills (written & spoken) ? mandatory. - strong computer skills (excel, tms, eld platforms). - ability to multitask and thrive in a fast-paced environment. - team-oriented, detail-focused, and proactive problem solver. what we offer - competitive salary and career growth opportunities. - training and development with u.s. logistics professionals. - a supportive and dynamic office environment in bogotá. - the opportunity to play a vital role in international logistics success. ready to grow your career in logistics? apply today and join our international team!...
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