SENIOR LEAD RECRUITER

We’re hiring: senior recruiter – leadership & executive hiring remote | full-time | english: c1 level required | markets: u.s. & canada are you an experienced recruiter with a strong background in hiring director-level and above positions? join our growing talent acquisition team and help us shape the leadership of tomorrow. we’re looking for a strategic, relationship-driven recruiter to manage the full-cycle recruitment process for executive-level roles across north america. if you thrive in fast-paced environments and are passionate about creating a smooth and professional candidate experience, this role is for you. what you’ll do: own the end-to-end recruitment process: from sourcing to onboarding for director+ roles. serve as the key point of contact for candidates and hiring managers throughout the hiring journey. design and implement strategic profiling and selection processes for leadership roles. review, update, and align job descriptions with business needs and hiring goals. monitor candidate pipelines, resolve process blocks, and suggest improvements. report regularly on hiring progress, candidate portfolios, and key recruitment metrics. maintain a high standard of professionalism and confidentiality at every step. collaborate cross-functionally with internal and external stakeholders to align on talent needs. continuously assess and optimize recruitment practices. what you bring: education & experience: high school diploma required; bachelor's in psychology, business administration, or related field preferred. demonstrated experience recruiting for director-level...

TRAINING MANAGER

Contrato a término fijo Tiempo completo

About the role at transcom, we are looking for an experienced training manager to lead our training team, ensuring our people are equipped with the knowledge, skills, and mindset to deliver exceptional results. you will oversee training supervisors and trainers, driving the development, delivery, and continuous improvement of training programs that meet both business and client needs. what you’ll do as a training manager, you will be responsible for: leading the design, implementation, and evaluation of training programs. conducting needs and gap analyses to enhance curriculum and maintain skill levels. overseeing the planning, scheduling, and delivery of training (including refreshers, new projects, and product launches). maintaining and updating training materials to ensure relevance and accessibility. coaching and developing trainers to ensure adherence to transcom’s training methodology. partnering with quality, operations, and client teams to ensure alignment on improvement plans. tracking training performance metrics, retention rates, and nesting results to measure success. promoting a culture of knowledge sharing, quality, and continuous learning across the organization. what we’re looking for education: university degree or higher education qualification. experience: external: 4+ years in a bpo training environment, 2+ years in a supervisory role. technical skills: proficiency in google workspace and/or microsoft office; advanced english (b2/c1). core competencies: strong understanding of adult learning principles. leadership, critical thinking, and analytical ski...