Top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? perform all channel monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations provide structured and valuable feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities. prepare and analyze internal and external quality reports for review with internal stakeholders and/or clients. collaborate with call quality team members and qa manager to identify and streamline qa processes and implement process standards that enhance both service delivery and customer experience. develop and enhance evaluation programs that targets the objectives of the account with operations, training, and clients while ensuring that these programs will determine the root source of issues in order to provide strategical and actionable solutions as a means of improving performance. use call center tools and/or client systems to gather data and analyze trends or patterns that are affecting quality performance. any other duties a...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
Top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? manage and utilize metrics to drive positive change in areas such as service level agreements, productivity, customer satisfaction, quality, nps and contact rate. work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations. monitor costs and losses incurred by managing team’s contribution to the greater customer experience budget. ensure employee happiness by working with leads to create strong connections with the whole team and utilize effective communication to help translate the mission of our client into meaningful and clear goals. maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners. use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer. navigating the team to ever changing land...
Top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build sustainable relationships and engage customers by taking the extra mile - any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improveme...
Top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? responsible for the day to day management of the contact centre to ensure that kpis are met. develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the project manager to maintain the agreed service levels to customers establish work procedures and processes that support the company and departmental standards, procedures and strategic directives. ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. provide coaching and guidance to ensure team members meet their kpis and adhere to the organization’s guidelines and policies. collaborate with customer experience and training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client. enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions. any other duties and responsibilities that may be assigned to yo...
Top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? analyze “voice of the customer” (voc) and behavioral information to understand customer satisfiers and dissatisfiers. establish and measure contact center quality index monthly with the aim to identify gaps in either processes or soft skills for improvement. achieve desired contact outcomes with the aim to meet both customer and business expectations. conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills, and on-the-job training) for new hires. develop new training programs/manuals, multimedia visual aids, and other educational materials. have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness. any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the iso and iso-1 quality management system of tdcx. who are we looking for? minimum diplom...
Tdcx, el bpo con mayor crecimiento y mejor reputacion de asia, premiado como greatplacetowork, ha llegado a colombia en busca del mejor talento. buscamos agentes para el cargo de customer service specialist. campana de voz, primeras waves. buscamos agentes con experiência en servicio al cliente y excelente nível de ingles conversacional, para nuestro cargo de customer service specialist. si no tienes experiência laboral, pero hablas bien ingles y buscas tu primera experiência laboral tambien eres bienvenido a postularte. nuestras lineas brindan servicio al cliente (no retencion, no ventas). ofrecemos: - contrato a termino indefinido - 44 horas semanales - 2 days off (1 de ellos en weekends) - salario base $2´620.000 + bono de contratacion de $1'000.000 - bonificaciones mensuales por desempeno (390.000) y asistencia (100.000) - auxilio de salud (100.000) - bono de referidos hasta $1´000.000 (invita a tus amigos). la compania se encuentra en un punto de crecimiento exponencial, por lo que la proyeccion a futuro es muy interesante si buscas estabilidad en la industria. modalidad: presencial. site: complejo empresarial connecta av. calle 26 #92-32 requisitos: idiomas: ingles disponibilidad para viajar: si disponibilidad para cambio de residencia: si jornada laboral: tiempo completo tipo de contratación: contrato a termino indefinido estudios mínimos: bachillerato / educacion media condiciones del empleo jornada laboral:tiempo completo tipo de empleo:trabajo fijo salario:a convenir requerimientos experiência mínima:no especificado...
Tdcx, el bpo con mayor crecimiento y mejor reputacion de asia, premiado como greatplacetowork, ha llegado a colombia en busca del mejor talento. buscamos agentes para el cargo de customer service specialist. campana de voz, primeras waves. buscamos agentes con experiência en servicio al cliente y excelente nível de ingles conversacional, para nuestro cargo de customer service specialist. si no tienes experiência laboral, pero hablas bien ingles y buscas tu primera experiência laboral tambien eres bienvenido a postularte. nuestras lineas brindan servicio al cliente (no retencion, no ventas). ofrecemos: - contrato a termino indefinido - 44 horas semanales - 2 days off (1 de ellos en weekends) - salario base $2´620.000 + bono de contratacion de $1'000.000 - bonificaciones mensuales por desempeno y asistencia. - auxilio de salud - bono de referidos hasta $1´000.000 (invita a tus amigos). la compania se encuentra en un punto de crecimiento exponencial, por lo que la proyeccion a futuro es muy interesante si buscas estabilidad en la industria. modalidad: presencial. site: complejo empresarial connecta av. calle 26 #92-32 requisitos: idiomas: ingles disponibilidad para viajar: si disponibilidad para cambio de residencia: no jornada laboral: tiempo completo tipo de contratación: contrato a termino indefinido estudios mínimos: bachillerato / educacion media condiciones del empleo jornada laboral:tiempo completo tipo de empleo:trabajo fijo salario:a convenir requerimientos experiência mínima:no especificado...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build ...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
Top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? responsible for the day to day management of the contact centre to ensure that kpis are met. develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the project manager to maintain the agreed service levels to customers establish work procedures and processes that support the company and departmental standards, procedures and strategic directives. ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. provide coaching and guidance to ensure team members meet their kpis and adhere to the organization’s guidelines and policies. collaborate with customer experience and training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client. enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions. any other duties and responsibilities that may be assigned to yo...
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