Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the qa & training supervisor is a senior role within the latam customer service team, responsible for ensuring that customer interactions consistently meet the company’s quality standards. this hands-on role involves designing and delivering training programs, executing quality assurance processes, providing coaching, and generating actionable insights based on performance data. the supervisor will work closely with one qa analyst (with potential for team growth), and has full ownership of the qa framework and training strategy, reporting directly to the customer service manager. what you'll do: onboarding of new customer service team members across the latam operation. design and manage the training lifecycle for customer service agents, from initial onboarding to ongoing skill development. oversee quality control processes during the production stage, ensuring service consistency and adherence to internal standards. conduct regular 1:1 coaching and feedback sessions with team members to support performance and development. deliver periodic training sessions to 100% of the customer service team, maintaining engagement and relevance. facilitate cross-functional training sessions for other departments when needed to ensure alignmen...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates on a limited basis in engineering wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others.ultimately the engineering manager is there to own all aspects of their team. what you'll do: leads effective delivery of sprint and quarterly goals creates clarity for the team (sprint, team, career goals) solv...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates in engineering-wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high-quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow-up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others. what you'll do: leads effective delivery of sprint and quarterly goals creates clarity for the team (sprint, team, career goals) resolves a problem independently or effectively involves the right people to address it. communicate...
Autorización para el tratamiento de datos personales – candidatos en cumplimiento de la ley 1581 de 2012, del decreto 1377 de 2013 y demás regulaciones aplicables en materia de protección de datos personales en colombia, actuando de manera libre, voluntaria y espontánea, en mi condición de titular de los datos personales que por este medio se recolectan, manifiesto lo siguiente: autorizo de manera previa, clara, expresa e informada a: (i) rush street interactive colombia s.a.s. (en adelante “rsi”), sociedad legalmente constituida de conformidad con las normas colombianas, identificada con nit. 901.135.239-1, con domicilio en la ciudad de bogotá d.c., (ii) a quien represente en el futuro sus derechos, sucesores o cesionarios de esta, (iii) a sus controlantes, subsidiarias y afiliadas, (iv) así como a las demás empresas que conformen el grupo rush street interactive a nivel internacional (en adelante “grupo rsi”); para tratar mis datos personales conforme con lo establecido en la política de tratamiento de datos personales de rsi y las demás políticas y programas de rsi que regulen la materia. en ese sentido, mediante la presente, doy mi autorización previa, clara, expresa e informada a rsi para recolectar, almacenar, compilar, procesar, distribuir, usar, circular, mantener la disponibilidad, acceder, suprimir, actualizar, transmitir y/o transferir nacional y/o internacionalmente, y en general, directa o indirectamente dar tratamiento a toda mi información personal que revele en el proceso de reclutamiento y selección, y toda aquella que deba en el futuro revelar a rsi y a ot...
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