Descripción: servir como un punto de contacto directo con los clientes en la ejecución de labores técnicas de administración, mantenimiento e instalación de sistemas en plataformas como linux. el administrador de linux será responsable de operar y ge...
Descripción: mantener la salud de las plataformas de infraestructura, velando por el buen funcionamiento de los servidores de los so responsabilidades: dar soporte en la revisión, diagnóstico y reparación de fallas sobre las plataformas administradas...
Join chubb application support linux - chubb chubb is the worlds largest publicly traded property and casualty insurer, operating in more than 50 countries. we protect what matters most for millions of people and companies and now, were looking for a application support linux to join our global tech team. why join us? be part of a company with true global reach, working on high-impact projects for north america. grow your career in one of the largest technology hubs in latin america. collaborate in an inclusive, innovative, and continuously learning environment. access cutting-edge tools, training, and career development opportunities. what you'll do utilize knowledge of red hat linux and podman to support ibm planning analytics workspace application globally on 10+ on-prem servers. prepare poc and test azure cloud environments with red hat openshift to host ibm tm1 planning analytics engine (pae) services. collaborate with chubbs software architecture team on documenting best practices and standards for the pae environments. collaborate with multiple business teams to ensure the fp&a models are continuously available. collaborate with external it teams to ensure new policy requirements are understood and accurately implemented within the tm1 domain. take ownership of the quality of the requirements developed. conduct uat process planning, facilitation, and direction. manage global disaster recovery (dr) process planning, facilitation, execution, and sign-off. communicate effectively with business subject matter experts to gather and understand requirements. manage sd...
The red hat telco services team is seeking a cloud engineer with a strong background in platform as a service (paas) technologies to join our cloud delivery team for infrastructure software services. we deploy private cloud infrastructure to north america and latin america major telecom customers. we provide high quality services to red hat customers around the globe across all red hat product lines. in this role you will be responsible to deploy private cloud to host complex telecom solutions such as 5g sa core, volte, vims, etc. and work closely with application teams to integrate the solutions into customer networks. this position is a great opportunity to join one of the fastest growing enterprise software and services company and the leader in open-source software. what you will do: interface with solution architects to define cloud infrastructure requirements for deployment and contribute to the high level design (hld) for the cloud platform. interface with network design architect to define cloud infrastructure requirements for platform ips plan. develop method of procedures (mop) and acceptance test plan (atp) deploy and integrate cloud infrastructure software on bare metal hw platform and cloud infrastructure software platform. support application teams to onboard applications on the cloud platform. provide knowledge transfer to the care team for system handover. collaborate with other internal teams and external parties during the delivery phase. execute atp with the customer to get project acceptance. what you will bring: 5+ years of experience as deployment engi...
Técnico, tecnólogo, ingeniero en sistemas o carreras afines indispensable tarjeta profesional […] conocimientos en itil, herramientas de gestión de servicios de ti conocimiento técnico en solución de problemas en sistemas operativos windows - unix (linux, red hat, centos, fedora, aix, solaris y hp-ux) conocimientos deseables: virtualización […] servicios de administración de plataforma/ producto/ seguridad/ servidores/ infraestructuras/ sistemas/ almacenamiento/ bases de datos […] modalidad de trabajo: presencial […] salario: a convenir de acuerdo a la experiencia horarios: disponibilidad...
Únete a nuestro equipo como ingeniero de gestión de parches front office en medellín buscamos una persona apasionada por la informática y las telecomunicaciones con habilidades avanzadas en resolución de problemas técnicos […] tecnólogo o ingeniero de sistemas, informática, telecomunicaciones o carreras afines experiencia de seis (6) meses a dos (2) años […] experiencia técnica en windows y unix (linux, red hat, centos, fedora, aix, solaris, hp-ux) […] gestionar la implementación y mantenimiento de parches en sistemas operativos colaborar con equipos interdisciplinarios para el aseguramiento...
Descripción de la oferta Únete a nuestro equipo como ingeniero de gestión de parches front office en medellín. buscamos una persona apasionada por la informática y las telecomunicaciones con habilidades avanzadas en resolución de problemas técnicos. rol: - gestor de parches front office requerimientos: - tecnólogo o ingeniero de sistemas, informática, telecomunicaciones o carreras afines. - experiencia de seis (6) meses a dos (2) años. - tarjeta profesional vigente. - conocimientos en itil. - experiencia técnica en windows y unix (linux, red hat, centos, fedora, aix, solaris, hp-ux). responsabilidades: - gestionar la implementación y mantenimiento de parches en sistemas operativos. - colaborar con equipos interdisciplinarios para el aseguramiento del servicio. - monitorear y solucionar incidentes relacionados con parches. - elaborar reportes técnicos para documentar procesos de gestión. condiciones laborales: - lugar de trabajo: medellín. - modalidad de trabajo: presencial. - tipo de contrato: a término indefinido. - salario: a convenir de acuerdo a la experiencia. - horario laboral: lunes a viernes 8:00 am - 6:00 pm con disponibilidad. esta oferta de trabajo es publicada bajo la propiedad exclusiva de ticjob.co postularme ahora somos una compañía global de tecnología, innovación y talento, líder en soluciones y servicios de alto valor añadido para los sectores de transporte y tráfico, energía e industria, administración pública y sanidad, servicios financieros, seguridad y defensa y telecomunicaciones. indra opera en más de 118 países y cuenta con más de 45....
Descripción de la oferta rol: - analista de front office unix requisitos: - técnico, tecnólogo, ingeniero en sistemas o carreras afines. - indispensable tarjeta profesional. - experiencia de seis (6) meses a dos (2) años. - conocimientos en itil, herramientas de gestión de servicios de ti. - conocimiento técnico en solución de problemas en sistemas operativos windows - unix (linux, red hat, centos, fedora, aix, solaris y hp-ux). - conocimientos deseables: virtualización. funciones: - servicios de administración de plataforma/ producto/ seguridad/ servidores/ infraestructuras/ sistemas/ almacenamiento/ bases de datos. condiciones laborales: - lugar de trabajo: medellín. - modalidad de trabajo: presencial. - tipo de contrato: a término indefinido. - salario: a convenir de acuerdo a la experiencia. - horarios: disponibilidad para rotación en turnos 7x24 (turnos de 8 horas máximo) con 1 día de descanso a la semana. - beneficios: póliza de vida más seguro exequial grupo familiar entre otros. esta oferta de trabajo es publicada bajo la propiedad exclusiva de ticjob.co postularme ahora somos una compañía global de tecnología, innovación y talento, líder en soluciones y servicios de alto valor añadido para los sectores de transporte y tráfico, energía e industria, administración pública y sanidad, servicios financieros, seguridad y defensa y telecomunicaciones. indra opera en más de 118 países y cuenta con más de 45.000 profesionales a nivel mundial, en colombia más de 4.500 quienes estan focalizados en desarrollar soluciones innovadoras que cubran las necesidades de...
Descripción administrar y mantener los sistemas operativos linux red hat suse realizar actualizaciones y parches de software según sea necesario. resolver problemas técnicos y proporcionar soporte de segundo nivel. implementar y administrar servidores linux. garantizar la seguridad de los sistemas. trabajar en estrecha colaboración con el equipo de tecnología. proporcionar formación técnica al personal si es necesario. participar en proyectos de tecnología ad hoc. perfil buscado (h/m) el/la candidato/a seleccionado deberá cumplir los siguientes requisitos: grado en informática o campo relacionado. experiencia demostrada en la administración de linux red hat suse, conocimientos adicionales en ubuntu ó centos. fuerte experiencia en acceso, consulta y administración de logs bajo linux manejo de sistemas en nube principalmente con aws y experiencia en infraestructura como código (iac) con terraform o ansible experiencia considerable en la integración de sistemas con sap especialmente s/4 hana experiencia en el manejo de herramientas como trend micro, vmware y distribución bajo oracle linux inglés 100% conversacional (c1) fuerte capacidad para resolver problemas técnicos. conocimientos de seguridad de sistemas. habilidad para trabajar en equipo y de manera independiente. excelentes habilidades de comunicación. qué ofrecemos oportunidad de trabajar en una organización innovadora en el sector de la propiedad. un ambiente de trabajo estimulante y desafiante. la oportunidad de desarrollar habilidades y conocimientos en linux red hat suse. un equipo de tecnología de apoyo y colaborat...
Red hat is seeking a senior technical support engineer with a strong background in openshift, kubernetes, cluster deployment and configuration to join our managed cloud services customer experience team in colombia the red hat cloud & ai platforms services organization is responsible for the strategy, design, and implementation of the end-to-end customer experience with red hat cloud services and ai platforms. our team provides world-class support service to red hat customers and partners around the globe for our many platform as a service (paas) and software as a service (saas) offerings. we mainly support red hat openshift on aws (rosa), azure red hat openshift (aro), openshift dedicated on aws and gcp (osd), and red hat openshift ai (rhoai). we are a global team and strive to cultivate a transparent environment that makes room for different voices. we learn from our failures in a blameless environment to support the team's continuous improvement. this position is a great opportunity to join one of the fastest-growing enterprise software and services companies and the leader in open source software. what you will do: commitment to providing exceptional customer experience by using professional communication and applying product knowledge and deep troubleshooting to perform direct actions in cluster environments to resolve various issues. contribute to global initiatives and projects to constantly reduce customer effort, improve tooling, and design and write automation software to improve efficiency act as the direct contact and adviser for customer inquiries and issues wi...
Designated support engineer- openshift page is loaded designated support engineer- openshift apply remote type remote locations remote colombia remote brazil time type full time posted on posted 2 days ago job requisition id r-049266 the red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in management , decision making , dei , and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. what you will do: - provide high level technical support to your customers through web-based ...
Únete al mejor equipo de trabajo. en cinte colombia estamos en búsqueda de administrador linux ingeniero de sistemas, electrónico o carreras afines. mínimo 6 años de experiencia en proyectos de infraestructura tecnológica como líder técnico y/o administrador de s.o y plataformas con amplia experiencia en sistemas operativos linux (red hat, alma) conocimientos específicos en: amplia experiencia en sistemas operativos linux (red hat, alma) experiencia y conocimientos en tecnologías de nube experiencia en la implementación, configuración y administración de apache tomcat experiencia en aseguramiento de servidores linux experiencia en ansible, creación de scripts y manejo de contenedores experiencia y conocimiento a nivel de s.o., en manejo de discos asm para bd oracle conocimiento en la configuración, despliegue y soporte de web service y apache tomcat creación y/o modificación de filesystems, parámetros de kernel, reglas de firewall, ntp, dns instalación/actualización de java, configuración de variables de entorno y enlaces simbólicos deseables: conocimiento en red hat satellite, alma linux y certificación en alguna de las tecnologías remoto lunes a viernes de 8am a 6pm contrato por obra o labor salario a convenir...
Únete al mejor equipo de trabajo! en cinte colombia buscamos ingenieros de sistemas, electrónicos o carreras afines mínimo 6 años de experiencia en proyectos de infraestructura tecnológica y como especialista en soluciones big data, amplia experiencia en sistemas operativos linux (red hat, alma) experiencia en la implementación, configuración y administración de las siguientes tecnologías: hadoop (hdfs), yarm, apache spark, airflow, rabbitmq y celery. remoto lunes a viernes 8am a 6pm contrato obra o labor salario: a convenir...
Major functional areas and description of duties: you will lead the technical project engineering team to ensure the technical specification, design, implementation, integration, and acceptance of a system at the customer site. you will take ownership of engineering related deliverables and their technical compliance and quality (design drawings, design reviews, system layouts, system configuration, …). you will be the technical contact person for our customers (faa and airports) pre- and post-sales. you will configure and commission commercially available it and network components in a security-critical environment. you will clarify the technical feasibility, co-design the system architecture, and optimize the system under cost-benefit aspects. you will collaborate and coordinate with internal and external suppliers, e.g., from the areas of documentation, test department, and software/product development across the client. you will conduct acceptance tests with the customers, the project team, and other important stakeholders. you will be the safety engineer in a projects, responsible for requirements, analysis, and deliverables and bring the safety mindset to the project team. you bring a learning mindset, investigate, and apply innovative technologies or methodologies to improve project outcomes, efficiency, or sustainability. you will adhere to industry standards, regulations, and best practices. experience in the following technologies: video technologies and protocols. proficient in rhel operating system. knowledgeable in windows operating sy...
Red hat is seeking a senior technical support engineer with a strong background in openshift, kubernetes, cluster deployment and configuration to join our managed cloud services customer experience team in colombia the red hat cloud & ai platforms services organization is responsible for the strategy, design, and implementation of the end-to-end customer experience with red hat cloud services and ai platforms. our team provides world-class support service to red hat customers and partners around the globe for our many platform as a service (paas) and software as a service (saas) offerings. we mainly support red hat openshift on aws (rosa), azure red hat openshift (aro), openshift dedicated on aws and gcp (osd), and red hat openshift ai (rhoai). we are a global team and strive to cultivate a transparent environment that makes room for different voices. we learn from our failures in a blameless environment to support the team's continuous improvement. this position is a great opportunity to join one of the fastest-growing enterprise software and services companies and the leader in open source software. what you will do: - commitment to providing exceptional customer experience by using professional communication and applying product knowledge and deep troubleshooting to perform direct actions in cluster environments to resolve various issues. - contribute to global initiatives and projects to constantly reduce customer effort, improve tooling, and design and write automation software to improve efficiency - act as the direct contact and adviser for custom...
The red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in,,, and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. what you will do: provide high level technical support to your customers through web-based support and phone support meet with your customers on a regular basis to ensure that red hat is aligned to the customer’s support priorities work with other red hat teams engaged with your customers perform technical diagnostics and troubleshoot customer technical issue to develop solutions for ...
The red hat global support services team is looking for a technical support engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure! our team specializes in cutting-edge technologies such as kubernetes, openshift, and virtualization to support organizations worldwide. we're dedicated to providing world-class support and ensuring our clients get the best experience from our platform. unlike most software companies, we don't sell software licenses or “break-fix” pay-per-incident support. instead, we sell subscriptions that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the newest versions of our software. as a technical support engineer, you will help us continually prove our value to our customers by troubleshooting and resolving their technical issues over the phone and online. you'll become an expert in red hat products and technologies, like red hat enterprise linux (rhel), and you'll be required to pass the red hat certified system administrator (rhcsa) exam if you do not already have an equivalent cert. all training and resources are provided by red hat after starting. work location is flexible and well qualified home-based applicants throughout colombia will be considered to work remotely. if you are passionate about open-source technologies, solving complex challenges, and helping customers succeed, we'd love to meet you! **what you will do:** + ensure that customers get the maximum value from and easily use our products and subscripti...
Seleccione la frecuencia (en días) para recibir una alerta: crear alerta porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. en sonda vivirás una experiencia de trabajo con diversas oportunidades de desarrollo personal y profesional. un excelente lugar para aprender y contribuir a mejorar la calidad de vida de las personas por medio de la tecnología. buscamos un desarrollador sr java - bogotá que quiera aprender y transformar su carrera. en esta función tendrás que: - programar la solución de software de acuerdo a las normas y herramientas de la empresa, con el fin de cumplir los estándares de calidad definidos en el acuerdo previo de nivel de atención al cliente, garantizando un servicio de excelencia. - desarrollar funciones como miembro de la división. - ejecutar funciones de acuerdo al software proporcionado con las especificaciones de diseño. - analizar los requisitos del sistema y los procesos de negocio existentes y sistemas de información. - construir mejoras y resolver errores. - construir y ejecutar pruebas unitarias y planes de pruebas unitarias. - puede contribuir a la elaboración técnica de la solución. ideal si cuentas con: - ingeniero de sistemas, electrónica, telecomunicaciones o afines. - mínimo 5 años en funciones similares. y mucho mejor si destacas por: - conocimiento en quarkus, microservicios, apis, - conocimiento en cloud preferibl...
The red hat solutions architect team is looking for a senior solutions architect to join our latam team. in this role, you will become a subject matter expert for red hat's solutions, you will understand our customers' technology, people, and processes and recommend open source solutions that solve tough business problems. you’ll take a big-picture view of the customer's organization to recognize the challenges and help to overcome them with comprehensive, cost-effective solutions. you will have access to new ideas that emerge in the it world. as a senior solutions architect, you’ll always have something new to learn or a problem to solve. **what you will do:** + provide technical presales support and architect solutions that include red hat offerings, consulting services, and training + build trusted adviser relationships with the customer or partner to gain an in-depth understanding of the customer's or partner’s business and it environments, allowing the sales team to best match red hat’s offerings and solutions to address the customer’s needs and requirements + support customer meetings through presentations, e.g., whiteboarding or formal presentations, demonstrations, and explanations of the value of red hat’s technologies and architected solutions + guide engaging conversations, customer relationships, and architected solutions that result in sales growth + communicate progress, status, and lessons learned from sales pursuits to all internal stakeholders and customers as applicable + demonstrate the ability to interpret technology and market tren...
The red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in brazil or colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in management (https://github.com/red-hat-people-team/open-management-practices) , decision making (https://github.com/red-hat-people-team/open-decision-framework) , dei (https://www.redhat.com/en/jobs/life/diversity) , and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. **what you will do:** + provide high level technical support to your customers through web-based support and phone support + meet with your...
Únete al mejor equipo de trabajo. en cinte colombia estamos en búsqueda de administrador hadoop / cloudera ingeniero de sistemas, electrónico o carreras afines mínimo 6 años de experiencia en proyectos de infraestructura tecnológica y como especialista en soluciones big data amplia experiencia en sistemas operativos linux (red hat, alma) experiencia y conocimientos en tecnologías de nube experiencia en la implementación, configuración y administración de las siguientes tecnologías: hadoop (hdfs), yarm, apache spark, airflow, rabbitmq y celery experiencia en el análisis de grandes volúmenes de datos, optimización de procesos, aseguramiento y afinamiento experiencia en ansible, creación de scripts y manejo de contenedores experiencia y conocimiento a nivel de s.o., en manejo de discos asm para bd oracle conocimiento en la configuración, despliegue y soporte de web service creación y/o modificación de filesystems, parámetros de kernel, reglas de firewall, ntp, dns instalación/actualización de java, configuración de variables de entorno y enlaces labor remota salario entre $8.000.000 y $12.000.000 contrato obra labor modalidad remota...
Sobre mindtech mindtech es tu puerta de entrada a proyectos tecnológicos emocionantes y con impacto. nos especializamos en staff augmentation y outsourcing de software de punta a punta, conectando el talento de américa latina con oportunidades a nivel global. nuestro enfoque ágil garantiza a nuestros clientes un servicio excepcional y soluciones innovadoras. sobre el puesto buscamos un network automation developer / engineer con al menos 3 años de experiencia en la posición. la persona ideal tendrá sólidos conocimientos en equipamiento de networking (routing, switching, firewalls, balanceadores) y experiencia desarrollando soluciones de automatización para optimizar procesos y operaciones de red. requisitos - mínimo 3 años de experiencia en ingeniería o soporte de redes complejas. - conocimientos técnicos en equipamiento de networking: routing, switching, firewalls, balanceadores, waf, proxies, sd-wan, nac, wlc. - experiencia en automatización con python (fastapi o flask) y desarrollo de apis. - conocimientos de sistemas linux (red hat, ubuntu, centos, bash shell). - experiencia en entornos cloud (aws, azure, gcp, oci). - conocimientos en ci / cd con git lab. - experiencia desarrollando código limpio y documentado. - inglés intermedio (para documentación y comunicación técnica). responsabilidades - diseñar, desarrollar y mantener soluciones de automatización para procesos de networking. - implementar y administrar herramientas y plataformas de automatización de redes. - desarrollar código y frontends (chatbots, apps web o móviles) para nuevas funcionalidades. - g...
The red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in management (https://github.com/red-hat-people-team/open-management-practices) , decision making (https://github.com/red-hat-people-team/open-decision-framework) , dei (https://www.redhat.com/en/jobs/life/diversity) , and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. **what you will do:** + provide high level technical support to your customers through web-based support and phone support + meet with your customers...
Red hat is seeking a senior technical support engineer with a strong background in openshift, kubernetes, cluster deployment and configuration to join our managed cloud services customer experience team in colombia the red hat cloud & ai platforms services organization is responsible for the strategy, design, and implementation of the end-to-end customer experience with red hat cloud services and ai platforms. our team provides world-class support service to red hat customers and partners around the globe for our many platform as a service (paas) and software as a service (saas) offerings. we mainly support red hat openshift on aws (rosa), azure red hat openshift (aro), openshift dedicated on aws and gcp (osd), and red hat openshift ai (rhoai). we are a global team and strive to cultivate a transparent environment that makes room for different voices. we learn from our failures in a blameless environment to support the team's continuous improvement. this position is a great opportunity to join one of the fastest-growing enterprise software and services companies and the leader in open source software. **what you will do:** + commitment to providing exceptional customer experience by using professional communication and applying product knowledge and deep troubleshooting to perform direct actions in cluster environments to resolve various issues. + contribute to global initiatives and projects to constantly reduce customer effort, improve tooling, and design and write automation software to improve efficiency + act as the direct contact and adviser for cu...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. **what you will do:** + serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. + use ibm and red hat ticketing systems and support tools to assist customers directly. + analyze issues to identify problems and communicate corrective actions and resolutions to customers. + collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. + deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. + document diagnostic steps and create reusable solutions for future incidents + perform weekend ...
Seleccione la frecuencia (en días) para recibir una alerta: crear alerta porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. en sonda vivirás una experiencia de trabajo con diversas oportunidades de desarrollo personal y profesional. un excelente lugar para aprender y contribuir a mejorar la calidad de vida de las personas por medio de la tecnología. buscamos un desarrollador sr java - bogotá que quiera aprender y transformar su carrera. en esta función tendrás que: programar la solución de software de acuerdo a las normas y herramientas de la empresa, con el fin de cumplir los estándares de calidad definidos en el acuerdo previo de nivel de atención al cliente, garantizando un servicio de excelencia. desarrollar funciones como miembro de la división. ejecutar funciones de acuerdo al software proporcionado con las especificaciones de diseño. analizar los requisitos del sistema y los procesos de negocio existentes y sistemas de información. construir mejoras y resolver errores. construir y ejecutar pruebas unitarias y planes de pruebas unitarias. puede contribuir a la elaboración técnica de la solución. ideal si cuentas con: ingeniero de sistemas, electrónica, telecomunicaciones o afines. mínimo 5 años en funciones similares. y mucho mejor si destacas por: conocimiento en quarkus, microservicios, apis, conocimiento en cloud preferiblemente en red hat - openshift. horario: lunes a vi...
The red hat global support services team is looking for a technical support engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure! our team specializes in cutting-edge technologies such as kubernetes, openshift, and virtualization to support organizations worldwide. we're dedicated to providing world-class support and ensuring our clients get the best experience from our platform. unlike most software companies, we don't sell software licenses or “break-fix” pay-per-incident support. instead, we sell subscriptions that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the newest versions of our software. as a technical support engineer, you will help us continually prove our value to our customers by troubleshooting and resolving their technical issues over the phone and online. you'll become an expert in red hat products and technologies, like red hat enterprise linux (rhel), and you'll be required to pass the red hat certified system administrator (rhcsa) exam if you do not already have an equivalent cert. all training and resources are provided by red hat after starting. work location is flexible and well qualified home-based applicants throughout colombia will be considered to work remotely. if you are passionate about open-source technologies, solving complex challenges, and helping customers succeed, we'd love to meet you! what you will do: ensure that customers get the maximum value from and easily use our products and subscriptions support customers by r...
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Designated support engineer. openshift page is loaded designated support engineer. openshift apply remote type remote locations remote colombia remote brazil time type full time posted on posted 2 days ago job requisition id r-049266 the red hat cust...
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