Job title ingeniero de servicios - equipos médicos de diagnóstico por imágenes - medellín, col job description ingeniero de servicios - equipos médicos de diagnóstico por imágenes ubicación: medellín, col field service engineers support the technical needs of philips customers, providing maintenance and installation to healthtech products & services with focus in diagnostic imaging devices, maximizing customer satisfaction. strong customer focus, technical capabilities (installation, product malfunctions, predictive maintenance, upgrades among others). your role: technical support on customers related to medical service devices - c omputerized tomography (ct) and image guided therapy (igt). monitor and manage assigned installed base. understand customer needs, identify root cause and be part of the solution. strong team collaboration between others fse and stakeholders, other than communication and customer relationship skills. keep all administrative tasks on time and prepare technical reports if needed. available for overtime, if needed. you're the right fit if: you’ve acquired 4+ years of experience in installing, running maintenance and providing customer service related to medical imaging devices (image guided therapy and ct preferably) your skills include experience with medical imaging devices , customer relationships skills, ability to work under pressure and strong communication skills . you have an electrical / electronic engineer degree or technical (min 4yrs), biomedical engineer degree or equivalent. valid invima registration for maintenance of class iib and ii...
Job title remote service engineer job description the purpose of the remote service engineer is to receive, understand, route, and handle customer technical requests such as product or service malfunctions. these requests or incidents can be received via multiple contact channels, which include the creation of cases or work orders, parts requests, and communicating status and providing solutions to enable remote resolution or diagnosis before dispatch to allow for first visit resolution. your role: provides advanced first-line remote technical support to customers, communicates solutions or actions, in accordance with regulatory guidelines. receives and registers requests or problems from all media channels. accurately documents service records, including diagnostics, resolution, test procedures, and case status using the service management system. owns the customer’s case, ensuring the correct knowledge and diagnostics are captured for first-time resolution when the field engineer attends the site. acts as escalation initiator on customer service escalations, providing clear escalation descriptions of steps taken for resolution/troubleshooting. handles complaints (safety and non-safety related) or feedback, following processes to ensure accurate information capture for timely follow-up. you're the right fit if: experience with incident resolution and ticket management. experience with ris and pacs. technical skills on os (windows server 2008-2019). basic networking understanding (vlan, load balancer, switches). how we work together we believe that we are better together t...
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