Estamos en la búsqueda de recepcionistas bilingües para nuestros hoteles en bogotá, colombia . deben contar con más de 1 año de experiencia como recepcionistas de hotel, tener nivel de inglés intermedio b2 certificado y estudios técnicos o profesionales en administración turística y hotelera. sus habilidades deben estar enfocadas en el servicio al cliente, comunicación efectiva y trabajo en equipo. las funciones principales de la posición son: atención al cliente nacional y extranjero, check in, check out, realización de reservas, cambio divisas, seguimiento a inquietudes, revisión de la disponibilidad de habitaciones en el hotel, realizar movimientos de caja y coordinación de transportes para los huéspedes del hotel. #j-18808-ljbffr required skill profession aspectos generales de rr. hh....
Hosco what will be your mission? as a reservations staff , you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction. what will you do? encourage upselling and meeting set revenue targets each month. be fully aware of the hotel's sales strategy, rates, packages, groups and booking status at all times. process and respond within 24 hours to all reservation requests according to standards. be up-to-date with current hotel information and data including room types, rates, facilities, f&b departments and promotions. maximize quality levels of product, service and guest satisfaction. ensure that all guest satisfaction issues are reported, monitored and followed up in a timely manner. monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met. attend hotel events, daily briefings and training to enhance professional skills. what are we looking for? strong communication skills and persuasiveness. stress resistance and an organized working method. flexibility, accuracy and helpfulness. good level of english both verbal and written always thinking one step ahead and attention to detail. relevant work experience is a plus. why choose us? benefits at minor hotels europe & americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: worldwide experie...
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