At infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 75+ offices on six continents, infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. job description a solution engineer is an individual contributor role in the regionthat plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. the engineer in this role participates in the activities for infobip’s solution proposals, owns the solution design, delivery and integrations, improvement of the current solutions. to deliver the desired business results, solution engineers collaborate with the hq and regional teams and act as technical opportunity leads or assist the more experienced colleagues. they independently manage opportunities from initiation to delivery. a solution engineer can act as a generalist and perform all the activities listed below, or can be specialized in one or more areas, such as cx consultancy, partnerships, solution and product or industry specialization. help customers and/or partners understand the value of infobip solutions and services und...
Senior customer success executive page is loaded senior customer success executive apply remote type hybrid locations bogota (colombia) time type full time posted on posted yesterday job requisition id jr102986 at infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 75+ offices on six continents, infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. the senior customer success executive is responsible for strategically managing and growing relationships with tier 1 clients, ensuring their satisfaction, retention and business growth. this involves a high level of client engagement, coordination of internal teams, proactive risk management and continuous innovation to meet and exceed clients´ expectations and company´s performance metrics. main responsibilities build and maintain trusted relationships with assigned customers (tier 1) to achieve overall customer health and growth by expanding the existing client database, cross-selling to existing cpaas and/or saas clients, and acquiring new clients if needed to achieve kpis for growth. serve as a focal point of contact for all saas matters to m...
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