Purpose this role is responsible for proper analysis, planning, follow-up and closing of external and internal innitiatives in line with the continous improvement, optimization and estandardization strategy of idemia for personalization services and manages the change request process ensuring satisfaction of internal indicators and quality levels. key missions owns responsibilty for the migration and optimization projects for personalization services in the region (current or new customers) including correct planning, documentation, follow-up and correct closing (fulfilling lesson learnt templates) manages change request process for current customers (bau) including planning of workload, resources, follow-up and reporting ensuring higher levels of efficiency translate customer requests (internal or external) into an structured technical solution supported in idemia tools and a detailed project plan including testing phase, go live and stabilization stages in line with the objectives interfaces with different stakeholders during the execution of the projects and change requests and serve as pivotal role in scalation of issues and blocking points for the workload in the bau and internal projects ensures that the project is in-line with the customer requirements using methods like requirement analysis, structure definitions, data gathering, in-out chart flows, customer kick offs, etc interfaces with internal and external customer for the right adoption of the new processes, tools and methods in the strategy for optimization and migration of idemia perso services ow...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose we are seeking a regional solution sales manager with proven software and digital transformation solution selling experience to join our growing smart biometrics sales team. key missions as our solutions sales, you will support our business ambition by: sales strategy - develop and execute strategies for selling complex solutions, aligning with the customer's business objectives. use practices such as territory planning, account development plans, pipline management, gap analysis and risk mitigation lead generation - identify and pursue new business opportunities, through cold calling, networking, and inbound inquiries consultative selling - engage with prospects in a consultative manner, understanding their needs and positioning solutions, leveraging product and service knowledge sales cycle management - own the entire sales process, from prospecting ...
Select how often (in days) to receive an alert: microsoft d365 f&o; application support analyst purpose as a business application support for the erps of the group, you are a true referent for the business teams on microsoft d365 erp and other business applications. key missions - provide support of erp users and participate in the evolutionary and corrective maintenance of the existing business applications. - managing incident tickets and requests and ensuring comprehensive database of queries and resolutions is kept up to date. - identifying and resolving technical issues. - delivering regular and customized training to key user teams within the business. - maintaining and updating technical documents and procedures. - assisting with systems integrations. - supporting erp implementations on microsoft d365 by training key-users, participating in uat tests. - participating to return of experience based on support provided and developing long term and robust solutions - turn towards integration to ensure accurate end to end process requirements - fluent english (c1) must have for direct report - you have proven experience with microsoft d365 erp for at least 3 years. - significant experience with d365 manufacturing modules, skilled on accounting, ap/ar area, fixed assets, inventory and controlling - good understanding of the end to end supply chain flow, covering manufacturing, procurement, logistics and sales order management - absolutely working on several d365 modules according to the functional scope described (knowing purchasing area w...
Select how often (in days) to receive an alert: microsoft d365 f&o application support analyst purpose as a business application support for the erps of the group, you are a true referent for the business teams on microsoft d365 erp and other business applications. key missions provide support of erp users and participate in the evolutionary and corrective maintenance of the existing business applications. managing incident tickets and requests and ensuring comprehensive database of queries and resolutions is kept up to date. identifying and resolving technical issues. delivering regular and customized training to key user teams within the business. maintaining and updating technical documents and procedures. assisting with systems integrations. supporting erp implementations on microsoft d365 by training key-users, participating in uat tests. participating to return of experience based on support provided and developing long term and robust solutions turn towards integration to ensure accurate end to end process requirements fluent english (c1) must have for direct report you have proven experience with microsoft d365 erp for at least 3 years. significant experience with d365 manufacturing modules, skilled on accounting, ap/ar area, fixed assets, inventory and controlling good understanding of the end to end supply chain flow, covering manufacturing, procurement, logistics and sales order management absolutely working on several d365 modules according to the functional scope described (knowing purchasing area would be a plus) ability to work on complex architecture and int...
En idemia secure transactions ayudarás a desarrollar tecnologías que protegen miles de millones de transacciones esenciales cada día y experimentarás la gran responsabilidad que esto conlleva. Únete a una empresa basada en la confianza, la transparencia y la responsabilidad, comprometida con reducir su impacto, proteger el medio ambiente, apoyar a las comunidades locales y generar cambios positivos en la sociedad. espera lo inesperado súmate al camino de una empresa tecnológica única. estamos buscando: coordinador(a) de sistema documental – qms ubicación: yumbo, valle del cauca, colombia (presencial) descripción del puesto buscamos un(a) coordinador(a) de sistema documental que lidere el diseño, mantenimiento y mejora del sistema de gestión de calidad (qms) , asegurando el cumplimiento con normas internacionales (iso 9001, iso 14000, iso 18000, iso 45001) y fomentando la cultura de mejora continua en todos los procesos de la compañía. profesional en ingeniería industrial, ingeniería de calidad, administración de empresas o carreras afines. certificaciones vigentes en iso 9001, iso 14000, iso 18000, iso 45001 experiencia mínima de 3 años en auditorías internas y externas. experiencia previa en sistemas de gestión y ciclo de vida documental y control de calidad. inglés intermedio (b1) para lectura y redacción de documentación técnica. manejo de herramientas de gestión qms e intranets corporativas. deseable conocimiento en normativa nacional sobre gestión documental habilidades de capacitación y comunicación transversal con equipos operativos. diseñar, implementar y mantener a...
We are looking for a customer-focused, technically skilled integration engineer to support our smart biometrics business unit in colombia. this role bridges the gap between technical product capabilities and customer requirements, acting as a trusted advisor during pre-sales, proof of concept, and solution design stages. the successful candidate will report to the client integration & support manager (noram) and collaborate closely with the regional director of sales to drive growth and ensure customer satisfaction. key responsibilities - serve as a technical advisor during sales engagements, supporting the promotion of idemia’s biometric solutions. - provide in-depth product demonstrations, answer technical questions, and highlight competitive differentiators. - lead technical efforts during proof of concept (poc) phases: - interpret and validate customer requirements. - support partners and system integrators with solution setup and implementation. - serve as the primary technical contact throughout the poc lifecycle. - collaborate on solution architecture and product-fit discussions for customer projects. - present proposed architectures and respond to detailed technical inquiries from stakeholders. - act as the voice of the customer , relaying market needs and product feedback to product management. - monitor industry trends and competitive landscape; advise on necessary product enhancements. - work cross-functionally with support and sales leadership to track and resolve open technical issues impacting customers. - maintain regular activity reports, incl...
We are looking for a customer-focused, technically skilled integration engineer to support our smart biometrics business unit in colombia. this role bridges the gap between technical product capabilities and customer requirements, acting as a trusted advisor during pre-sales, proof of concept, and solution design stages. the successful candidate will report to the client integration & support manager (noram) and collaborate closely with the regional director of sales to drive growth and ensure customer satisfaction. key responsibilities serve as a technical advisor during sales engagements, supporting the promotion of idemia’s biometric solutions. provide in-depth product demonstrations, answer technical questions, and highlight competitive differentiators. lead technical efforts during proof of concept (poc) phases: interpret and validate customer requirements. support partners and system integrators with solution setup and implementation. serve as the primary technical contact throughout the poc lifecycle. collaborate on solution architecture and product-fit discussions for customer projects. present proposed architectures and respond to detailed technical inquiries from stakeholders. act as the voice of the customer , relaying market needs and product feedback to product management. monitor industry trends and competitive landscape; advise on necessary product enhancements. work cross-functionally with support and sales leadership to track and resolve open technical issues impacting customers. maintain regular activity reports, including weekly and monthly summaries for ...
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