The opportunity: we are seeking a highly skilled and empathetic customer complaints specialist to join our world-class support team. this is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation. in the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level. so, what should you expect if you join us ? one of the fastest-growing and most innovative dtc brands in the world (we've hit multiple 8-figure revenues in 2 years.) highly experienced founders team (multiple successful projects, with over $700m+ in collective experience). great self-improvement-driven culture of top a-players in their respective fields. think of us as a major league sports team. we're here to perform and have a great time while doing it. we push each other to become better versions of ourselves. 100% remote and micromanagement-free. because if we need to micromanage you, this is not a place for you. job responsibilities : de-escalate and resolve : act as the primary point of contact for high-priority customer complaints, disputes, and sensitive issues, primarily via phone. problem-solving: think critically and proactively to solve complex problems, taking ownership of issues from start to finish. never settle for a superficial fix. stakeholder management : coordinate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to ga...
The opportunity: we are seeking a highly skilled and proactive online reputation management specialist to join our world-class team. this is a critical role responsible for improving and maintaining our social media reputation rating at a high standard, ensuring our brand is consistently presented positively across all online platforms. we are looking for a self-managed, individual contributor who is passionate about brand perception and digital presence. in the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our online reputation to the next level. so, what should you expect if you join us ? one of the fastest-growing and most innovative dtc brands in the world (we've hit multiple 8-figure revenues in 2 years.) highly experienced founders team (multiple successful projects, with over $700m+ in collective experience). great self-improvement-driven culture of top a-players in their respective fields. think of us as a major league sports team. we're here to perform and have a great time while doing it. we push each other to become better versions of ourselves. 100% remote and micromanagement-free. because if we need to micromanage you, this is not a place for you. job responsibilities : proactive monitoring & control : set up proactive controls and monitoring systems for company mentions across social media. reputation improvement : improve and maintain high ratings on core platforms (trustpilot, knoji, google maps, instagram, facebook, etc.). social media enhancement : ...
The opportunity: we are seeking a highly skilled and proactive team manager to join our world-class customer experience (cx) team. this is a critical role responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing our phone support processes. we are looking for a self-managed leader who is passionate about customer satisfaction and fostering a culture of excellence. in the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable leader to join us in taking our customer experience to the next level. so, what should you expect if you join us ? one of the world's fastest-growing and most innovative dtc brands (we've hit multiple 8-figure revenues in 2 years.) highly experienced founders team (multiple successful projects, with over $700m+ in collective experience). great self-improvement-driven culture of top a-players in their respective fields. think of us as a major league sports team. we're here to perform and have a great time while doing it. we push each other to become better versions of ourselves. 100% remote and micromanagement-free. because if we need to micromanage you, this is not a place for you. job responsibilities : operational excellence: establishing and monitoring key performance indicators (kpis) to ensure consistent achievement of service levels and customer satisfaction. quality assurance: implementing robust quality control processes to maintain high service standards and identify ar...
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