Join to apply for the customer support supervisor role at growe talents join to apply for the customer support supervisor role at growe talents get ai-powered advice on this job and more exclusive features. our client, growe, is a leading business advisory and services group in igaming and entertainment. Сreators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. perfect for those who aim to: - oversee daily operations, ensuring agent productivity and adherence to schedules; - work with agents to provide real-time support and constructive feedback on performance; - lead team meetings to share updates and reinforce training objectives; - address escalated customer issues and manage emergency ticket handling when required; - monitor customer interactions to maintain compliance with quality standards; - track performance metrics, such as response and resolution times, to ensure efficiency; - collaborate with other teams on projects aimed at improving support operations; - manage project timelines, deliverables, and outcomes to support organizational goals; - provide regular updates to senior management on support operations and project progress. experience you'll need to bring: - proven experience in a leadership role within the gambling industry or in customer support department; - strong leadership and team management skills; - proficiency in customer support tools and technology; - a...
Join to apply for the customer support supervisor role at growe talents join to apply for the customer support supervisor role at growe talents get ai-powered advice on this job and more exclusive features. our client, growe, is a leading business advisory and services group in igaming and entertainment. Сreators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. perfect for those who aim to: oversee daily operations, ensuring agent productivity and adherence to schedules; work with agents to provide real-time support and constructive feedback on performance; lead team meetings to share updates and reinforce training objectives; address escalated customer issues and manage emergency ticket handling when required; monitor customer interactions to maintain compliance with quality standards; track performance metrics, such as response and resolution times, to ensure efficiency; collaborate with other teams on projects aimed at improving support operations; manage project timelines, deliverables, and outcomes to support organizational goals; provide regular updates to senior management on support operations and project progress. experience you'll need to bring: proven experience in a leadership role within the gambling industry or in customer support department; strong leadership and team management skills; proficiency in customer support tools and technology; analytical ...
Join to apply for the customer support supervisor role at growe talents join to apply for the customer support supervisor role at growe talents get ai-powered advice on this job and more exclusive features. our client, growe, is a leading business advisory and services group in igaming and entertainment. Сreators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. perfect for those who aim to: - oversee daily operations, ensuring agent productivity and adherence to schedules; - work with agents to provide real-time support and constructive feedback on performance; - lead team meetings to share updates and reinforce training objectives; - address escalated customer issues and manage emergency ticket handling when required; - monitor customer interactions to maintain compliance with quality standards; - track performance metrics, such as response and resolution times, to ensure efficiency; - collaborate with other teams on projects aimed at improving support operations; - manage project timelines, deliverables, and outcomes to support organizational goals; - provide regular updates to senior management on support operations and project progress. experience you'll need to bring: - proven experience in a leadership role within the gambling industry or in customer support department; - strong leadership and team management skills; - proficiency in customer support tools...
Join to apply for the kyc primary specialist role at growe talents 3 days ago be among the first 25 applicants join to apply for the kyc primary specialist role at growe talents our client, growe, is a leading business advisory and services group in igaming and entertainment. Сreators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. perfect for those who aim to: - manage and verify incoming kyc documentation for clients primarily from latin america, southeast asia, and africa; - conduct manual document checks to ensure identity, residence, and payment verification meet compliance standards; - evaluate the authenticity of submitted documents and detect fraudulent activity or discrepancies; - define document requirements for account approval, ensuring clarity and compliance; - handle customer communication around missing or incorrect documentation in a timely and professional manner; - maintain high levels of accuracy, efficiency, and quality while meeting daily sla targets; - collaborate with internal teams (such as risk, fraud, and customer support) to improve processes and flag suspicious trends; - prepare and maintain detailed reports, utilizing crm systems and compliance tools effectively; - stay informed on regional documentation formats and compliance best practices, especially across latam, africa, and asia. experience you'll need to bring: - background in kyc, compliance...
Join to apply for the kyc primary specialist role at growe talents 3 days ago be among the first 25 applicants join to apply for the kyc primary specialist role at growe talents our client, growe, is a leading business advisory and services group in igaming and entertainment. Сreators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. perfect for those who aim to: manage and verify incoming kyc documentation for clients primarily from latin america, southeast asia, and africa; conduct manual document checks to ensure identity, residence, and payment verification meet compliance standards; evaluate the authenticity of submitted documents and detect fraudulent activity or discrepancies; define document requirements for account approval, ensuring clarity and compliance; handle customer communication around missing or incorrect documentation in a timely and professional manner; maintain high levels of accuracy, efficiency, and quality while meeting daily sla targets; collaborate with internal teams (such as risk, fraud, and customer support) to improve processes and flag suspicious trends; prepare and maintain detailed reports, utilizing crm systems and compliance tools effectively; stay informed on regional documentation formats and compliance best practices, especially across latam, africa, and asia. experience you'll need to bring: background in kyc, compliance, customer support,...
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