We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. growe welcomes those who are excited to: create and manage dashboards and reports to support decision-making; analyze marketing data to assess traffic effectiveness; provide data discovery and interpret trends or patterns in complex data sets; collaborate with various stakeholders to identify key business metrics, perform kpis monitoring and analysis; manage bi processes from inception to completion (hypothesis testing, business planning etc.); ensure compliance with data governance and security policies; be responsible for preparing and presenting reports to senior management; support ad-hoc reporting and analysis requests. we need your professional experience: at least 3+ years of experience in analytics with strong data visualization skills; proven experience with bi tools such as tableau or power bi; knowledge of analytical events tracking approaches; understanding of data warehousing concepts and technologies; knowledge of sql and database management; proficiency in python or sas is desirable; high proficiency in reporting, analysis, and optimization; predictive analytics; experiences with ml/ai tools, models and agents. we appreciate those skills and personal features: desire to learn staying up-to-date with industry trends and techno...
We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. growe welcomes those who are excited to: create and manage dashboards and reports to support decision-making; analyze marketing data to assess traffic effectiveness; provide data discovery and interpret trends or patterns in complex data sets; collaborate with various stakeholders to identify key business metrics, perform kpis monitoring and analysis; manage bi processes from inception to completion (hypothesis testing, business planning etc.); ensure compliance with data governance and security policies; be responsible for preparing and presenting reports to senior management; support ad-hoc reporting and analysis requests. we need your professional experience: at least 3+ years of experience in analytics with strong data visualization skills; proven experience with bi tools such as tableau or power bi; knowledge of analytical events tracking approaches; understanding of data warehousing concepts and technologies; knowledge of sql and database management; proficiency in python or sas is desirable; high proficiency in reporting, analysis, and optimization; predictive analytics; experiences with ml/ai tools, models and agents. we appreciate those skills and personal features: desire to learn staying up-to-date with industry trends and tech...
Join to apply for the customer support supervisor role at growe talents join to apply for the customer support supervisor role at growe talents get ai-powered advice on this job and more exclusive features. our client, growe, is a leading business advisory and services group in igaming and entertainment. Сreators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. perfect for those who aim to: - oversee daily operations, ensuring agent productivity and adherence to schedules; - work with agents to provide real-time support and constructive feedback on performance; - lead team meetings to share updates and reinforce training objectives; - address escalated customer issues and manage emergency ticket handling when required; - monitor customer interactions to maintain compliance with quality standards; - track performance metrics, such as response and resolution times, to ensure efficiency; - collaborate with other teams on projects aimed at improving support operations; - manage project timelines, deliverables, and outcomes to support organizational goals; - provide regular updates to senior management on support operations and project progress. experience you'll need to bring: - proven experience in a leadership role within the gambling industry or in customer support department; - strong leadership and team management skills; - proficiency in customer support tools and technology; - a...
Join to apply for the customer support supervisor role at growe talents join to apply for the customer support supervisor role at growe talents get ai-powered advice on this job and more exclusive features. our client, growe, is a leading business advisory and services group in igaming and entertainment. Сreators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. perfect for those who aim to: oversee daily operations, ensuring agent productivity and adherence to schedules; work with agents to provide real-time support and constructive feedback on performance; lead team meetings to share updates and reinforce training objectives; address escalated customer issues and manage emergency ticket handling when required; monitor customer interactions to maintain compliance with quality standards; track performance metrics, such as response and resolution times, to ensure efficiency; collaborate with other teams on projects aimed at improving support operations; manage project timelines, deliverables, and outcomes to support organizational goals; provide regular updates to senior management on support operations and project progress. experience you'll need to bring: proven experience in a leadership role within the gambling industry or in customer support department; strong leadership and team management skills; proficiency in customer support tools and technology; analytical ...
Join to apply for the kyc primary specialist role at growe talents 3 days ago be among the first 25 applicants join to apply for the kyc primary specialist role at growe talents our client, growe, is a leading business advisory and services group in igaming and entertainment. Сreators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. perfect for those who aim to: manage and verify incoming kyc documentation for clients primarily from latin america, southeast asia, and africa; conduct manual document checks to ensure identity, residence, and payment verification meet compliance standards; evaluate the authenticity of submitted documents and detect fraudulent activity or discrepancies; define document requirements for account approval, ensuring clarity and compliance; handle customer communication around missing or incorrect documentation in a timely and professional manner; maintain high levels of accuracy, efficiency, and quality while meeting daily sla targets; collaborate with internal teams (such as risk, fraud, and customer support) to improve processes and flag suspicious trends; prepare and maintain detailed reports, utilizing crm systems and compliance tools effectively; stay informed on regional documentation formats and compliance best practices, especially across latam, africa, and asia. experience you'll need to bring: background in kyc, compliance, customer support,...
We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. growe welcomes those who are excited to: oversee daily operations, ensuring agent productivity and adherence to schedules; work with agents to provide real-time support and constructive feedback on performance; lead team meetings to share updates and reinforce training objectives; address escalated customer issues and manage emergency ticket handling when required; monitor customer interactions to maintain compliance with quality standards; track performance metrics, such as response and resolution times, to ensure efficiency; collaborate with other teams on projects aimed at improving support operations; manage project timelines, deliverables, and outcomes to support organizational goals; provide regular updates to senior management on support operations and project progress. we need your professional experience: proven experience in a leadership role within the gambling industry or in customer support department; strong leadership and team management skills; proficiency in customer support tools and technology; analytical skills for data-driven strategic planning; knowledge of industry regulations and best practices; advanced level of english (written and spoken). we appreciate if you have those personal features: strong organizatio...
We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. growe welcomes those who are excited to: create and manage dashboards and reports to support decision-making; analyze marketing data to assess traffic effectiveness; provide data discovery and interpret trends or patterns in complex data sets; collaborate with various stakeholders to identify key business metrics, perform kpis monitoring and analysis; manage bi processes from inception to completion (hypothesis testing, business planning etc.); ensure compliance with data governance and security policies; be responsible for preparing and presenting reports to senior management; support ad-hoc reporting and analysis requests. we need your professional experience: at least 3+ years of experience in analytics with strong data visualization skills; proven experience with bi tools such as tableau or power bi; knowledge of analytical events tracking approaches; understanding of data warehousing concepts and technologies; knowledge of sql and database management; proficiency in python or sas is desirable; high proficiency in reporting, analysis, and optimization; predictive analytics; experiences with ml/ai tools, models and agents. we appreciate those skills and personal features: desire to learn staying up-to-date with industry trends and technologies; excellent communication skills (ve...
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