About heirloom heirloom is a leading provider of large-format, luxury short-term rentals on the national level. our unique focus on providing word-class accommodations to discerning groups of travelers in premier travel destinations, combined with a tech-enabled and data-driven business strategy has allowed heirloom to quickly carve out a unique space for itself within the highly competitive and rapidly evolving luxury vacation rental industry. position overview heirloom’s office administrative assistant position is expected to provide administrative support to the company’s corporate offices and direct support to the finance team. the individual will be responsible for ensuring that the office is functioning efficiently from an administrative standpoint while supporting members of the finance team with data entry and cross-departmental communication. essential functions ensure that the physical office space is well stocked with all necessary supplies. coordinate in office events and activities as needed. implement new virtual mail system process, organize and distribute all incoming and outgoing company mail communicate with vendors and management clients to collect and file all necessary onboarding documentation including payment preferences and eois. credit card management including disputing fraudulent charges and ordering new cards assist with document organization and auditing via google drive and dropbox platforms provide crucial administrative support for tax preparation and distribution of tax documents to investors assist finance with the monthly and quarterly c...
About heirloom heirloom is a leading provider of large-format, luxury short-term rentals on the national level. our unique focus on providing word-class accommodations to discerning groups of travelers in premier travel destinations. general overview the debt specialist is responsible for sourcing, negotiating, and managing debt financing for the company’s real estate portfolio. this role involves cultivating relationships with lenders, identifying new financing opportunities, and ensuring optimal loan terms to support investment objectives. the debt specialist will oversee all aspects of loan management, from initial sourcing and underwriting support to closing and ongoing compliance, while maintaining a robust database of lender relationships and transaction details. what do we offer? - 100% remote work - direct contract with heirloom - competitive salary based on experience essential functions: - research and identify potential new debt sources for real estate investments, including banks, credit unions, and non-traditional lenders. - conduct cold outreach to prospective lenders to present opportunities and establish financing relationships. - monitor and evaluate the performance, maturity, and terms of existing loans to identify refinancing opportunities based on rate environment, property performance, and strategic goals. - initiate and manage conversations with current and prospective lenders to negotiate favorable loan terms and structures, including pulling historical financial data from accounting software plus creation of basic property proformas using in...
Sobre heirloom heirloom es una empresa líder en el sector de alquileres vacacionales de lujo en ee. uu., operando en múltiples mercados con un enfoque en eficiencia operativa, diseño y excelencia en hospitalidad. resumen del rol: nuestro centro de atención es el corazón de las operaciones de comunicación con el huésped. este equipo cumple una doble función clave: brindar un servicio al cliente excepcional y cerrar ventas de reservas para propiedades de lujo. como primer punto de contacto con la marca, su labor es fundamental para garantizar una experiencia coherente, cálida y profesional desde el primer momento. responsabilidades principales: gestionar todas las comunicaciones entrantes de huéspedes (texto, email, llamadas, mensajes en línea) según la política de la empresa. representar la marca heirloom en todas las interacciones, con énfasis en un servicio al cliente profesional por escrito. facilitar la comunicación entre atención al huésped y el equipo de terreno para resolver problemas desde la raíz. atender y resolver incidencias como primer punto de contacto con los huéspedes. generar confianza y empatía mediante una comunicación amigable y alineada con la marca. apoyar en la evaluación de huéspedes para proteger propiedades, vecinos y otros huéspedes. identificar, dar seguimiento y cerrar nuevas reservas según disponibilidad. atender llamadas entrantes de posibles huéspedes y realizar llamadas salientes para resolver dudas y concretar ventas. anticipar y responder a necesidades del cliente; aplicar ventas cruzadas de forma creativa y constante. c...
Essential functions: the review specialist is part of the guest services department, while their day-to-day is centered on review management, they will provide the department with generalist customer support on an as-needed basis. proactively contact guests after checkout to encourage and guide positive reviews. when appropriate, persuade guests to revise or retract negative reviews by resolving their concerns collaborate with the operations team to address escalated on-property guest issues and prevent negative reviews assist with refund and resolution processes to support reputation management identify trends in reviews, drive actionable feedback back to the appropriate teams. contribute to project-based initiatives, such as ensuring successful reviews for new or relaunched properties, upselling, etc. how is success measured for this role? company-wide average review score (4.9/5 minimum average each month, no market under 4.85 during a monthly measurement period). number of reviews retracted or revised ability to increase live review scores on certain key property listings number of 5-star reviews solicited and converted qualifications: fluent command of the english language (written and spoken) comfortable using cloud-based platforms to manage, organize, and complete day-to-day work reliable phone and internet connection, owns a smartphone and personal computer. strong written and verbal communication skills; persuasive yet empathetic/emotionally intelligent. proven experience in customer service, sales, hospitality, or reputation management. very comfortable...
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