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CX COMMUNITY SR ANALYST

Didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. in the street, at work, by taxi or express, as a driver or customer, we are the starting point for thousands of people every day and we also want to be part of their professional path. didi's mission is to revolutionize urban mobility and transform the life of people. diversity goes beyond ethnic, physical, sexual, sensory and gender differences! our goal is to cultivate an inclusive environment by focusing on high performance and valuing diversity in our work environment. we respect and value the differences! come and be part of a diverse environment where your ideas and opinions will always be heard. inclusion and diversity are in our recruitment principles. in this rol...


CENTRAL OPS STRATEGY SR. ANALYST - [LN098]

Didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. the central operations team is a cross-functional team tasked with optimizing the marketplace through two levers, pricing and resource allocation, while defining and guiding the business strategy across ssl. strategy is a team within the central operations area, our scope and responsibility includes: 1) supporting leadership in defining regional business strategies, 2) making data-driven resource allocation decisions to maximize growth and efficiency, and 3) developing frameworks and communication mechanisms for performance management. as central ops strategy analyst, you will be responsible for developing analytical dashboards and applying scientific methodologies to ...


CRM DATA SR. ANALYST

Didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. we’re looking for a highly skilled and analytical crm data sr. analyst to join our team. this role will be critical in transforming crm data into actionable insights, helping shape governance, improve customer communication strategies, and elevate crm performance across business units. you’ll work closely with marketing, product, and operations teams to measure effectiveness, identify risks (e.g., saturation, over-messaging), and build a unified crm view that supports smarter, data-driven decisions. in this role, you'll be... data extraction & analysis : extract, clean, transform, and analyze large datasets from crm systems. identify trends and kpis related to user behavi...


BD HUNTER

Didi es la plataforma de tecnología de movilidad más grande del mundo. con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. haciendo la vida mejor y más fácil para las personas todos los días. cuando te unes a didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa. la función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. el ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto. por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas. ● prospectar clientes, diagnosticar sus requerimientos y construir una solución de valor para cada uno de ellos. ● identificar y colaborar estrechamente con aquellos encargados de toma de decisiones de nuestros socios comerciales. ● establecer relaciones comerciales con tomadores de decisiones (dueños, gerentes, franquiciatarios) de restaurantes aliados, construyendo y fomentando una relación a largo plazo y con una mentalidad ganar-g...


SAFETY DELIVERY SPECIALIST

Didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. in this role, you will plays a crucial role in ensuring the safety and security of service delivery operations within the organization. you will be responsible for: proactively identify and address safety risks to ensure the smooth and secure delivery of services while prioritizing the well-being of employees, customers, and the community. coordinating and delivering new processes and updates in the operation with the bpos. provide training sessions and workshops to employees on safety procedures, emergency protocols, and best practices. develop corrective action plans and follow up to ensure operational issues are addressed promptly. maintain accurate records of safety-r...


GROWTH OPERATIONS SR ANALYST | (SOM830)

Didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. being part of the driver growth operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. this data driven role calls for a rare combination of user-centric, analytical thinking & interpersonal ability. you will have the opportunity to work in a tight team, where you will launch, build and run didi's business in mexico and nearby regions. be prepared for a hectic, fast paced and challenging environment. never a dull moment! driver growth operations team members are very important for the expansion and sustainability of the business. the ideal candidates for our opening roles should have very strong analytica...


GROWTH OPERATIONS SR ANALYST – ACQUISITION

Active always active learn more growth operations sr analyst – acquisition bogota - colombia about the company didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. being part of the driver growth operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. this data driven role calls for a rare combination of user-centric, analytical thinking & interpersonal ability. you will have the opportunity to work in a tight team, where you will launch, build and run didi's business in mexico and nearby regions. be prepared for a hectic, fast paced and challenging environment. never a dull moment! driver growth operations team members are very important for the expansion and ...


DARK KITCHEN SENIOR OPS MANAGER

Didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. being the lead of the operations team for the new dark kitchen vertical at didi food will give you the unique opportunity to help drive growth in one of the fastest-growing companies in latam. you will be involved in the definition and execution of the business operations. this data-driven role calls for a rare combination of consumer-inspired analytical thinking, execution excellence & interpersonal ability. you will have the opportunity to work in a tight team, where you will have a clear impact on the launch, development and growth of the didi dark kitchen business in latam. be prepared for a hectic, fast-paced, and challenging environment. you´ll never have a dull mom...


GROWTH OPERATIONS SR ANALYST

Didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. being part of the driver growth operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. this data driven role calls for a rare combination of user-centric, analytical thinking & interpersonal ability. you will have the opportunity to work in a tight team, where you will launch, build and run didi's business in mexico and nearby regions. be prepared for a hectic, fast paced and challenging environment. never a dull moment! driver growth operations team members are very important for the expansion and sustainability of the business. the ideal candidates for our opening roles should have very strong analytical s...


CENTRAL OPS STRATEGY SR. ANALYST

Didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. the central operations team is a cross-functional team tasked with optimizing the marketplace through two levers, pricing and resource allocation, while defining and guiding the business strategy across ssl. strategy is a team within the central operations area, our scope and responsibility includes: 1) supporting leadership in defining regional business strategies, 2) making data-driven resource allocation decisions to maximize growth and efficiency, and 3) developing frameworks and communication mechanisms for performance management. as central ops strategy analyst, you will be responsible for developing analytical dashboards and applying scientific methodologies to sup...


CX OPS SERVICE STRATEGY MANAGER

Didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. as the service strategy & cx operations manager , you will oversee the design, alignment, and optimization of customer experience (cx) strategies and service flows. your role will involve benchmarking and implementing best practices across diverse markets, business lines, and cultures to drive continuous improvement. additionally, you will lead strategic initiatives to enhance the end-to-end customer experience, ensuring consistency and excellence across all touchpoints. in this role, you'll be... process optimization & continuous improvement analyze current and future business processes, collaborating with global internal teams to identify and drive continuous improveme...


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