LEVEL 2 IT TECHNICIAN - MICROSOFT 365 & NETWORKING FOCUS - (D903)

**soaring towers**: **level 2 it technician microsoft 365 & networking focus**: **(fully remote contract via upwork)**: are you a skilled it professional with hands-on experience in microsoft 365, networking, and client support? soaring towers is seeking a **level 2 it technician** to join our fully remote team. if you're organized, reliable, and love solving problems with a proactive mindset, this is the opportunity for you. we're hiring in **q3 2025** and looking for a team member who brings technical expertise, great communication, and a commitment to delivering exceptional support. **what you'll do**: - ** m365 support & admin**: troubleshoot and configure microsoft 365 services (exchange, sharepoint, teams, intune, etc.), manage user permissions, and assist with migrations. - ** network troubleshooting**: identify and resolve issues related to dns, dhcp, firewalls, vpns, and general connectivity. - ** process documentation**: create and maintain sops for recurring support scenarios, client-specific environments, and internal tools. - ** client communication**: maintain a professional tone while delivering clear, helpful support and updates to clients. - ** team coordination**: collaborate with level 1 techs and escalate complex issues as needed. - ** security awareness**: help ensure clients follow best practices in m365 security (mfa, dlp policies, conditional access, etc.). **requirements**: - ** 2+ years of hands-on experience in an it support role** with emphasis on m365 and networking. - strong understanding of microsoft 365 services, especially...