TECHNICAL SUPPORT SPECIALIST 1- READYMIX

Technical support specialist 1- readymix job category: support requisition number: techn001855 apply now posted: july 24, 2025 full-time on-site locations showing 1 location colombia bogota, 110221, col description summary of role are you a seasoned support professional that everyone turns to when facing difficult problems? join command alkon’s customer support team! we are leaders in supporting advanced construction material industry solutions, with presence worldwide in concrete batching plants, rock quarries, asphalt plants, and more. command alkon seeks individuals passionate about delivering extraordinary customer service and eager to grow professionally. our support team is the primary interface with our customers, serving as their eyes and ears. the technical support specialist 1 is an entry-level technician within the support organization, initially considered a trainee focusing on a specific product line. using the "product training curriculum," the role involves training on product functionality, infrastructure, common support requests, case management, escalation processes, and internal policies. the role progresses from shadowing to supervised work and then independent tasks under the guidance of experienced technicians. how you’ll succeed follow the "product training curriculum" and complete courses successfully. provide level 1 support with assistance from senior team members for hardware, software, saas, and mobile solutions. own customer issues through to resolution, keeping customers informed throughout. anticipate customer needs by listening carefully and ...