Technical support specialist 1- readymix job category: support requisition number: techn001855 apply now - posted: july 24, 2025 - full-time - on-site locations showing 1 location colombia bogota, 110221, col description summary of role are you a seasoned support professional that everyone turns to when facing difficult problems? join command alkon’s customer support team! we are leaders in supporting advanced construction material industry solutions, with presence worldwide in concrete batching plants, rock quarries, asphalt plants, and more. command alkon seeks individuals passionate about delivering extraordinary customer service and eager to grow professionally. our support team is the primary interface with our customers, serving as their eyes and ears. the technical support specialist 1 is an entry-level technician within the support organization, initially considered a trainee focusing on a specific product line. using the product training curriculum, the role involves training on product functionality, infrastructure, common support requests, case management, escalation processes, and internal policies. the role progresses from shadowing to supervised work and then independent tasks under the guidance of experienced technicians. how you’ll succeed - follow the product training curriculum and complete courses successfully. - provide level 1 support with assistance from senior team members for hardware, software, saas, and mobile solutions. - own customer issues through to resolution, keeping customers informed throughout. ...
Technical support specialist 1- ready mix job category: support requisition number: techn001855 apply now - posted: july 24, 2025 - full-time - on-site locations showing 1 location colombia bogota, 110221, col description summary of role are you a seasoned support professional that everyone turns to when facing difficult problems? join command alkon’s customer support team! we are leaders in supporting advanced construction material industry solutions, with presence worldwide in concrete batching plants, rock quarries, asphalt plants, and more. command alkon seeks individuals passionate about delivering extraordinary customer service and eager to grow professionally. our support team is the primary interface with our customers, serving as their eyes and ears. the technical support specialist 1 is an entry-level technician within the support organization, initially considered a trainee focusing on a specific product line. using the "product training curriculum," the role involves training on product functionality, infrastructure, common support requests, case management, escalation processes, and internal policies. the role progresses from shadowing to supervised work and then independent tasks under the guidance of experienced technicians. how you’ll succeed - follow the "product training curriculum" and complete courses successfully. - provide level 1 support with assistance from senior team members for hardware, software, saas, and mobile solutions. - own customer issues through to resolution, keeping customers informed throughout. - antici...
Are you a seasoned support guru that everyone goes to when they have difficult problems? join command alkon’s customer support team! we take pride in being leaders in supporting advanced construction material industry solutions. our presence spans globally in concrete batching plants, rock quarries, asphalt plants, and more. command alkon seeks individuals with a strong desire to provide exceptional customer service and grow professionally. our support team serves as command alkon's primary eyes and ears of the customer. the technical support specialist 1 is an entry-level technician within the support organization, initially considered a trainee focusing on a specific product line. using the "product training curriculum," the specialist is trained on product functionality, infrastructure, common support requests, case management, escalation processes, and internal policies. the role progresses from shadowing to supervised and independent work under guidance from experienced specialists. how you’ll succeed - adhere to the "product training curriculum" schedules and complete courses. - provide level 1 support with assistance from senior team members for hardware, software, saas, and mobile solutions. - own customer issues through resolution, keeping customers informed promptly. - proactively anticipate customer needs by attentive listening and improving customer service skills. - work as a team to meet or exceed command alkon's support slas. - update and improve customer-facing knowledge base articles. what you bring - experience in technical support, taking o...
Technical support specialist 1- readymix job category: support requisition number: techn001855 apply now - posted: july 24, 2025 - full-time - on-site locations showing 1 location colombia bogota, 110221, col description summary of role are you a seasoned support professional that everyone turns to when facing difficult problems? join command alkon’s customer support team! we are leaders in supporting advanced construction material industry solutions, with presence worldwide in concrete batching plants, rock quarries, asphalt plants, and more. command alkon seeks individuals passionate about delivering extraordinary customer service and eager to grow professionally. our support team is the primary interface with our customers, serving as their eyes and ears. the technical support specialist 1 is an entry-level technician within the support organization, initially considered a trainee focusing on a specific product line. using the "product training curriculum," the role involves training on product functionality, infrastructure, common support requests, case management, escalation processes, and internal policies. the role progresses from shadowing to supervised work and then independent tasks under the guidance of experienced technicians. how you’ll succeed - follow the "product training curriculum" and complete courses successfully. - provide level 1 support with assistance from senior team members for hardware, software, saas, and mobile solutions. - own customer issues through to resolution, keeping customers informed throughout. - anticip...
Title: knowledge management specialist s ummary of role the knowledge management specialist is responsible for the creation, curation, governance, and optimization of support and product knowledge assets across the organization. this role ensures internal teams and external customers have timely access to accurate, relevant, and actionable knowledge through various delivery channels including portals, help centers, and ai-driven tools. the knowledge management specialist leverages advanced technologies, including generative ai, to automate article creation and improve knowledge findability and reuse. this role also prepares and structures knowledge content to optimize interactive ai engagement with support agents and customer community members, ensuring consistent, personalized, and intelligent support experiences. how you’ll succeed -maintain a high-quality, searchable knowledge base by authoring, curating, and publishing articles across products, features, and support scenarios. -collaborate with support, product, and engineering teams to translate complex concepts into clear, customer-friendly documentation. -use ai technologies to generate initial drafts of knowledge articles from product updates, support cases, training materials, and subject matter expert inputs. -design and structure knowledge for conversational ai and virtual agents, including metadata tagging, faq optimization, and dialog-ready formatting. -develop knowledge readiness strategies to support ai-led agent assist and community self-service, ensuring content is optimized for both internal and ex...
The knowledge management specialist is responsible for the creation, curation, governance, and optimization of support and product knowledge assets across the organization. this role ensures internal teams and external customers have timely access to accurate, relevant, and actionable knowledge through various delivery channels including portals, help centers, and ai-driven tools. the knowledge management specialist leverages advanced technologies, including generative ai, to automate article creation and improve knowledge findability and reuse. this role also prepares and structures knowledge content to optimize interactive ai engagement with support agents and customer community members, ensuring consistent, personalized, and intelligent support experiences. how you’ll succeed -maintain a high-quality, searchable knowledge base by authoring, curating, and publishing articles across products, features, and support scenarios. -collaborate with support, product, and engineering teams to translate complex concepts into clear, customer-friendly documentation. -use ai technologies to generate initial drafts of knowledge articles from product updates, support cases, training materials, and subject matter expert inputs. -design and structure knowledge for conversational ai and virtual agents, including metadata tagging, faq optimization, and dialog-ready formatting. -develop knowledge readiness strategies to support ai-led agent assist and community self-service, ensuring content is optimized for both internal and external consumption. -define and enforce governance polici...
Technical support specialist 1- readymix job category: support requisition number: techn001855 apply now - posted: july 24, 2025 - full-time - on-site locations showing 1 location colombia bogota, 110221, col description summary of role are you a seasoned support professional that everyone turns to when facing difficult problems? join command alkon’s customer support team! we are leaders in supporting advanced construction material industry solutions, with presence worldwide in concrete batching plants, rock quarries, asphalt plants, and more. command alkon seeks individuals passionate about delivering extraordinary customer service and eager to grow professionally. our support team is the primary interface with our customers, serving as their eyes and ears. the technical support specialist 1 is an entry-level technician within the support organization, initially considered a trainee focusing on a specific product line. using the product training curriculum, the role involves training on product functionality, infrastructure, common support requests, case management, escalation processes, and internal policies. the role progresses from shadowing to supervised work and then independent tasks under the guidance of experienced technicians. how you’ll succeed - follow the product training curriculum and complete courses successfully. - provide level 1 support with assistance from senior team members for hardware, software, saas, and mobile solutions. - own customer issues through to resolution, keeping customers informed throughout. ...
Technical support specialist 1- ready mix job category: support requisition number: techn001855 apply now - posted: july 24, 2025 - full-time - on-site locations showing 1 location colombia bogota, 110221, col description summary of role are you a seasoned support professional that everyone turns to when facing difficult problems? join command alkon’s customer support team! we are leaders in supporting advanced construction material industry solutions, with presence worldwide in concrete batching plants, rock quarries, asphalt plants, and more. command alkon seeks individuals passionate about delivering extraordinary customer service and eager to grow professionally. our support team is the primary interface with our customers, serving as their eyes and ears. the technical support specialist 1 is an entry-level technician within the support organization, initially considered a trainee focusing on a specific product line. using the "product training curriculum," the role involves training on product functionality, infrastructure, common support requests, case management, escalation processes, and internal policies. the role progresses from shadowing to supervised work and then independent tasks under the guidance of experienced technicians. how you’ll succeed - follow the "product training curriculum" and complete courses successfully. - provide level 1 support with assistance from senior team members for hardware, software, saas, and mobile solutions. - own customer issues through to resolution, keeping customers informed throughout. - antici...
Summary of role are you a seasoned support guru that everyone goes to when they have difficult problems? join command alkon’s customer support team! we take pride in being leaders in supporting advanced construction material industry solutions. our presence spans globally in concrete batching plants, rock quarries, asphalt plants, and more. command alkon seeks individuals with a deep hunger for providing exceptional customer service and a desire to grow professionally. our support team is the primary voice and ears of the customer for command alkon. the technical support specialist 1 is an entry-level technician within the support organization, initially considered a trainee focusing on a specific product line. using the "product training curriculum," the technician is trained on product functionality, infrastructure, common support requests, case management, escalation processes, and internal policies. the role progresses from shadowing to supervised work and then to independent work under guidance from experienced specialists. how you’ll succeed adhere to the "product training curriculum" schedules and complete courses. provide level 1 support with assistance from senior team members for hardware, software, saas, and mobile solutions. own customer issues through resolution while keeping customers informed in a timely manner. proactively anticipate customer needs or problems by listening carefully and continually improving your customer service skills. work as part of a team to meet or exceed command alkon's support slas. contribute to the improvement of customer-facing kn...
Summary of role are you a seasoned support guru that everyone goes to when they have difficult problems? join command alkon’s customer support team! we take pride in being the leaders in supporting advanced construction material industry solutions. we are present throughout the globe in concrete batching plants, rock quarries, asphalt plants, and more. command alkon seeks individuals with a strong desire to provide exceptional customer service and to grow professionally. our support team is the primary eyes and ears of the customer for command alkon. the technical support specialist 1 is an entry-level technician within the support organization, initially considered a trainee focusing on a specific product line. using the "product training curriculum," the specialist is trained on product functionality, infrastructure, common support requests, case management, escalation processes, and policies. the role progresses from shadowing to supervised work and then to independent work under the guidance of experienced specialists. how you’ll succeed adhere to the "product training curriculum" schedules and complete courses. provide level 1 support with assistance from senior team members for hardware, software, saas, and mobile solutions. own customer issues through resolution, keeping customers informed in a timely manner. proactively anticipate customer needs or problems by listening carefully and improving customer service skills. work as part of a team to meet or exceed command alkon's support slas. contribute to the knowledge base by updating customer-facing articles. what you...
Technical support specialist 1- readymix job category: support requisition number: techn001855 apply now posted: july 24, 2025 full-time on-site locations showing 1 location colombia bogota, 110221, col description summary of role are you a seasoned support professional that everyone turns to when facing difficult problems? join command alkon’s customer support team! we are leaders in supporting advanced construction material industry solutions, with presence worldwide in concrete batching plants, rock quarries, asphalt plants, and more. command alkon seeks individuals passionate about delivering extraordinary customer service and eager to grow professionally. our support team is the primary interface with our customers, serving as their eyes and ears. the technical support specialist 1 is an entry-level technician within the support organization, initially considered a trainee focusing on a specific product line. using the "product training curriculum," the role involves training on product functionality, infrastructure, common support requests, case management, escalation processes, and internal policies. the role progresses from shadowing to supervised work and then independent tasks under the guidance of experienced technicians. how you’ll succeed follow the "product training curriculum" and complete courses successfully. provide level 1 support with assistance from senior team members for hardware, software, saas, and mobile solutions. own customer issues through to resolution, keeping customers informed throughout. anticipate customer needs by listening carefully and ...
Summary of role are you a seasoned support guru that everyone goes to when they have difficult problems? join command alkon’s customer support team! we take pride in being leaders in supporting advanced construction material industry solutions. we are present worldwide in concrete batching plants, rock quarries, asphalt plants, and more. command alkon seeks individuals with a strong desire to provide exceptional customer service and to grow professionally. our support team is the primary eyes and ears of the customer for command alkon. the technical support specialist 1 is an entry-level technician within the support organization, initially considered a trainee focusing on a specific product line. using the "product training curriculum," the specialist is trained on product functionality, infrastructure, common support requests, case management, escalation processes, and internal policies. the role progresses from shadowing to supervised work and then independent work under guidance. how you’ll succeed adhere to the "product training curriculum" schedules and complete courses. provide level 1 support with assistance from senior team members for hardware, software, saas, and mobile solutions. own customer issues through resolution, keeping customers informed. proactively anticipate customer needs by listening carefully and improving customer service skills. work as part of a team to meet or exceed support slas. contribute to the knowledge base articles for customer-facing documentation. what you bring experience in providing technical support, taking ownership of issues thro...
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