Apply for job job id 54374 location columbia full/part time full-time add to favorite jobs email this job hiring department department of medicine, division of hematology and oncology job description the university of missouri, division of hematology...
Unit secretary same day surgery maury regional medical center. columbia, tn prn. as needed/coverage maury regional health: at maury regional health, we are committed to delivering a reimagined health care experience. one that puts our patients at the...
Has parte de uno de una de las bpo con mas crecimiento del momento como uno de nuestros agentes comerciales contac center medio tiempo, para ello lee las condiciones: - experiência mínima de 1 año desde el 2018 en adelante como comercial en call center o 6 meses en call comercial y 6 meses en venta presencial certificable de productos intangibles - desde bachilleres en adelante. - contrato: obra labor directo en la compañía. horario: lunes a sábado 6 hrs diarias en la franja de 8:00 a.m. a 2:00 p.m (no domingos ni festivos). - salario: 750.000$ + comisiones sin techo promedio de ($1´500.000$)+ bonificación sobre cumplimiento + prestaciones de ley + múltiples aceleradores de venta - lugar de trabajo: normandía - pago quincenal - 5 días de capacitación se les paga $15.000 mil por dia si cumples el perfil no dudes en aplicar, nos comunicaremos de inmediato¡ tipo de puesto: indefinido salario: $750.000 - $2.000.000 al mes...
Job description as the data center engineer at edgeuno, you will play a pivotal role in managing the colocation facilities primarily located in the points of presence (pops) in bogotá, argentina. we are seeking a qualified professional to oversee the installation, maintenance, and troubleshooting of it equipment, ensuring continuous improvement in capacity, efficiency, sustainability, and reliability. this role requires a detail-oriented individual with hands-on experience in data center operations, availability for on-call shifts (24/7), and a willingness to travel when necessary. core responsibilities 1. equipment installation & maintenance: - rack, stack, and cable it equipment, including servers, network devices, and rack pdus. - implement and maintain structured cable management best practices. - assist with the deployment of rack/mor cabling, ensuring high-quality standards. - layer 1 and 2 troubleshooting for network devices and servers. 2. infrastructure & facility management: - maintain and update the computerized maintenance management system (cmms). - support data center infrastructure management (dcim) activities. - ensure cleanliness and proper organization of the data center environment. - conduct physical audits of data center assets. 3. it equipment handling & security: - decommission it equipment securely, including dbd removal and hard drive shredding. - move locked dbd bins to designated shared areas. - support audit and inventory management processes. - physically assist in moving and racking equipment as needed. 4. operational support:...
The director of operations serves as the central voice from operations on issues regarding optimal operational efficiency as related to policy and standards strategy, training and meeting client service initiatives within an operations environment. the director of operations is a key member of the operations team that is dedicated to a customer focus work environment. the director thrives when working on high profile, detail-oriented projects that result in concrete outputs or outcomes. the director also enjoys interacting daily with people at different levels in the organization, influencing others without authority and is an effective leader whose personal values are in line with api’s company culture. the director of operations reports to the vp account management/operations. essential functions reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - lead, grow and manage a team of operations to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client. - develops people within the team and across capabilities by coaching, identifying areas for growth, celebrating successes, managing promotion process, keeping an open dialogue with your team, identifying training opportunities. - consistently provides team members guidance, goal setting and performance feedback on a regular basis. - design, implement, and monitor quality training programs within operations. - responsible for the development and implementation of policy and standards for the o...
Multinacional estrategica educativa, se encuentra en busqueda de asesores call center ventas, con minimo 6 meses de experiência en (call center ventas, comercial call, atención al cliente telefonico), preferiblemente con experiência en ventas consultoras eduactivas, contrato inicial por 3 meses, prorrogable, con posibilidad contrato indefinido. trabajo: home office beneficios: comisiones desde 400 piso, hasta 1.300.000 depende de la campaña, a partir de tu primera prroroga, recibiras una chequera de benificios donde tendras derecho a dias de descanso, cumpleaños, dias familiares entre otros). salario : smlv + comisiones + prestaciones de ley, directo con la compañia. horario: lunes a viernes (turnos rotativos 8 horas (8 am a 8pm), sabados 8 am a 5pm (turnos 4 horas) total horario semanala 48 horas. festivos: se trabajan todos los festivos, ya que manejamos campañas internacionales con turnos 8 horas (pago recargos de acuerdo a la ley) si te encuentras interesado, cumples con el perfil, y deseas ser parte de nuestro gran talento, aplica y estaremos en contacto contigo. tipo de puesto: tiempo completo salario: $1.000.000 - $1.800.000 al mes...
Unit secretary same day surgery maury regional medical center - columbia, tn prn - as needed/coverage maury regional health: at maury regional health, we are committed to delivering a reimagined health care experience - one that puts our patients at the front and center as we strive to deliver clinical excellence and compassionate care for every patient, every day. find out more here: about maury regional health why maury: * 2024 best place to work & 2024 best place for working parents * medical, dental, vision, retirement plans & pto * educational assistance, tuition reimbursement & career advancement navigation * employee discounts * childcare services - hospitots * adoption assistance job summary: performs clerical/secretarial duties electronically entering physicians orders and filing vital information in medical records. handles telephone information, performs customer service activities. answers call lights, take messages and communicate to the appropriate personnel. job requirements: 1 year related experience preferred high school diploma or equivalent mission, vision & values: mission: clinical excellence. compassionate care. every patient. every day. vision: to be the trusted choice for health and wellness in southern middle tennessee by delivering a safe, seamless and patient-centered experience. values: w - wholeness: wellness-centered care of mind, body & spirit for our patients & health care team. e - empathy: understanding the feelings of others as we walk with them on their path to wellness. c - community: creating relationships, conn...
**descripción empresa**: somos el primer contact center y bpo de colombia, con 30 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde el 2021 somos una empresa bic (beneficio de interés colectivo), reforzando nuestro interés en generar cuidado y eficiencia en nuestros clientes y colaboradores, y trabajando constantemente con la intención de contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 5.000 colaboradores en todo el territorio nacional que hacen parte de la #familiaos y trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiências. **misión del cargo**: realizar practicas de manera presencial en la ciudad de bogotá realizando funciones de call canter **funciones del cargo**: te estamos buscando!!!! si estudias alguna tecnología o técnico relacionado con ventas, servicio al cliente o áreas a fines y puedes realizar tus practicas mediante contrato de aprendizaje y realizando funciones en call center esta oferta es para ti **cargo**: aprendiz **tipo de contrato**: aprendizaje **apoyo de sostenimiento**: etapa lectiva el 50% del salario mínimo + afiliación a eps etapa productiva el 75 % del salario mínimo + afiliación a eps y arl **modalidad de practicas**: presencial **lugar**: sedes bogota tenemos grandes beneficios para ti postúlate **requisitos**: practicas sin experiência patrocinados des...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: the cloud cloud appops has the following duties: - perform operational duties including application server health, service recycling. - identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors) - monitor server performance, memory utilization, cpu, file systems, databases, batch jobs. - maintain operational documentation, e.g., incident tracking and run books. - produce metric reports including daily production status. - review client support tickets and requests under service slas. - resolve level 2 and level 3 issues (i.e., application support, dbs and data center related issues). document issues in customer support portal. - provide on-call off hour support and work during non-prime shift hours. qualifications: - 4+ years...
At broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for an experienced service coordinator to join our growing team. in this role, you will work independently to manage the design and implementation of customers applications from assigned sales orders. you will be vital for the successful implementation of new and existing customer services as the single point of contact, from contract execution to fulfillment of s...
**descripción empresa**: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiências. **misión del cargo**: administrar procesos de generación y presentación de información operativa referente al desempeño, evolución control de las campañas inboun **funciones del cargo**: te estamos buscando!! si tienes habilidades de servicio, eres empático, tienes comunicación asertiva. en outsourcing te necesitamos si eres proactivo y empático y quieres trabajar con famisanar, **tus principales funciones serán**: - generar informes estadísticos referentes al comportamiento de la operación. - generar y administrar archivos históricos de estadísticas con el objetivo de realizar reportes comparativos y conocer el desempeño de las diferentes operaciones - garantizar la integridad en los datos a suministrar desde el área de estadística entregando información precisa y represent...
Press tab to move to skip to content link select how often (in days) to receive an alert: requisition id: 225739 employee referral program – potential reward: $200.000,00 we are committed to investing in our employees and helping you continue your career at scotiatech. requisition id: 225739 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose scotiabank’s global technology services (gts) pega operations is a devops department that is responsible for maintaining 60+ applications pega application across private cloud, azure cloud, and on prem environments. they provide 24x7 support functions to critical application used by our digital channel; our branch channel and our contact center, serving bank’s customers. there will be some rotational shifts, covering late afternoons, evenings or overnight, and could include weekends and statutory/bank holidays on call support. accountabilities - the pega systems administrator will perform day-to-day system operation support. this will include system outage management, system monitoring associated prpc system runtime health, and the connectivity to backend resources are not interrupted due to backend resources availability. - the pega systems administrator will perform day-to-day incident management and respond to issues reported from the various development teams, i...
**descripción empresa**: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiências. **misión del cargo**: colocacion de seguros cardif para cliente bancario **funciones del cargo**: colocacion de seguros cardif para cliente bancario si deseas soñar en grande, no esperes y comienza a trabajar con nosotros ! somos una importante empresa del sector de contact center con mas de 30 años de experiência en el mercado, estamos requiriendo para ser embajadores comerciales centrados en ventas call center de seguros. si cumples con estos requisitos no esperes en contactarnos, **requisitos**: bachilleres, técnico, tecnólogo, con experiência en ventas call center o presencial de 6 meses, mayores de 20 años. **cargo**: embajador comercial **salario**: $ 1 300.000 + 140.606 aux de transporte + comisiones sin techo promedio de 500mil a 3 millones + aceleradores en tiempo ...
Id de la solicitud: 214623 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en gsglobales. purpose the manager sales optimization for the contact centre unit is responsible for the formulation and implementation of the service to solutions business model in the contact center to drive revenue generation through process optimization and working collaboratively with cross-functional teams to create effective sales strategies. is responsible for the end-to-end process formulation and implementation of the service to solution model in the operational execution, which includes but is not limited to lead generation, routing and campaigning, call and coaching model, training model, variable compensation, risk management, insight steering with other business areas, access to data, frontline capabilities and technology limitations. the incumbent will lead a team of sales specialists who are responsible to conduct data-based performance analysis, perform business analysis, provide insight for process improvement and act as expert consultants on the model to the different business lines. the contact centre is a 24/7 fast paced, dynamic business environment that plays a key role in supporting the bank to achieve its sales and client satisfaction objectives. this is a global position and the manager, performance incentives will have in scope all geographies served in gbs colombia and the dr. sales practices actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adhere...
Leading the future of service in digital insurance in the fast-moving world of bpo and digital insurance, this role offers the perfect policy for work-life balance. protect your personal time like a premium asset while growing your career in a thriving, future-proof sector. job description as a supervisor bpo , you will lead and mentor a team of customer service representatives, driving performance through coaching, monitoring, and process improvements. you’ll collaborate with leadership to implement strategies, optimize workflows, and ensure exceptional customer experiences in the digital insurance space. job overview employment type: indefinite term type contract shift: monday to friday, 09:00 am – 06:00 pm est work setup: onsite, bogotá and medellin your daily tasks team leadership & development: mentor csrs, supporting both their professional and personal growth. lead team meetings and conduct developmental exercises. conduct coaching and customer service/advocacy sessions to enhance professional skills. facilitate weekly call reviews and monthly one-on-one sessions with each team member. performance management & accountability: ensure csrs meet departmental performance metrics through shadowing, active call monitoring, and coaching. proactively identify areas for improvement through investigation. operational excellence: work closely with the matic customer service leadership team to refine processes and implement new initiatives. provide daily and real-time monitoring of work queues and schedules to optimize capacity and improve customer outco...
Job summary: the hr services analyst will provide professional business and customer service support, both individually and as part of a team, with a focus on assisting auxis-managed services and customer service clients to ensure high levels of customer satisfaction and productivity. this role will provide direct support for all inbound calls, emails, chats, text messages, etc., answering product and service-related questions and providing the necessary support to resolve their situation. responsibilities: - deliver first contact resolution. - professionally handle high-volume inbound calls promptly. - follow specific communication guidelines and escalation protocol while handling calls by topic. - identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution. - seize opportunities to gently educate clients and worksite employees on the client’s offerings and online employee portal functionality. - build positive and professional relationships, and further impress customers by going the extra mile. - must be able to communicate in conversations through note-taking and shorthand. - maintain required documentation for client and worksite employee calls within applicable systems. - provides executive leadership and administrative support as needed. - meet all agent kpi’s including call efficiency, quality, quantity, and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organiza...
Date posted: 2025-05-28 country: colombia location: loc42001: otis colombia - bogotá calle 140 no 12b - 25, bogotá resumen de funciones ¿te gustaría unirte a una verdadera empresa internacional, impulsada por el talento, que valora la seguridad, la Ética, la calidad, la innovación y las oportunidades para los empleados? otis está creciendo y busca un practicante de recursos humanos. ¡esta es tu oportunidad de descubrir y formarte para un trabajo con futuro! en un día normal tendrás que: actualización de cuota sena apoyo proceso de selección de posiciones directas de la organización manejo de plataforma de reclutamiento (workday) entrevistas candidatos por hr liderar onboarding otis creación y apoyo de base de datos, seguimiento de actualización. ¡lo que necesitarás para tener éxito! educación: estudiantes de ultimo semestre de adminsitración de empresas, ingeniería industrial, psicología o áreas afines. que estén habilitados para realizar sus prácticas universitarias . conocimientos básicos en excel, word, powerpoint. habilidades de comunicación y trabajo en equipo. presenta hoy mismo tu candidatura para unirte a nosotros y construir juntos el futuro. #buildwhatsnext if you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. otis is the world’s leading elevator and escalator manufacturing, installation, and service company. we move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest service portfolio. you may recognize our prod...
Ncrfs finsana, fintech canadiense dispone vacante para su equipo de trabajo como agente call center, con experiencia en cobranzas no excluyente cartera administrativa y preventiva. si eres una persona con capacidad de negociación y habilidad para resolver problemas, posees facilidad y adaptación para comunicarte con personas de otros países campañas latam y tienes disposición para trabajar días festivos no domingos esta oferta es para ti qué te ofrecemos contrato termino indefinido salario 1.423.500 o mas de acuerdo con experiencia recargos festivos comisiones sin techo pago mensual los dias 20 de cada mes capacitación incluida en la contratación horario rotativos según campaña lunesviernes 7am 4pm 8am 5pm 9am 6pm sábados 8am 1pm disponibilidad días festivos domingos libres. modalidad 100 presencial lugar de trabajo edificio world trade center calle 100 n 8a 55 analiza el desplazamiento póliza de salud ncrfs ofrece un entorno de trabajo diverso e inclusivo, oportunidades de desarrollo profesional y un paquete competitivo de compensación y beneficios. si está buscando un desafío emocionante y desea ser parte de un equipo ganador, le invitamos a presentar su candidatura....
At broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for an experienced service coordinator to join our growing team. in this role, you will work independently to manage the design and implementation of customers applications from assigned sales orders. you will be vital for the successful implementation of new and existing customer services as the single point of contact, from contract execution to fulfillment of s...
Somos la única plataforma de reclutamiento especializada en el área comercial.selecciona tu país méxico colombia vacante bachiller con o sin experiencia (trabajo call) brm bogotá d.c., bogotá d.c. $1 a $1,5 millones responsabilidades campaña de contact center requiere para su equipo de trabajo bachiller con o sin experiencia para laborar en línea callcenter ,proceso inmediato lunes a sábados horarios de oficina, no se trabajan domingos, ni festivos, smlv + comisiones sin techo - realizamos entrevista virtual ! ¡no puedes faltar te esperamos! aplica ahora y nos pondremos en contacto contigo! competencias call center habilidades comerciales ventas soporte al cliente contrato obra o labor días y horario lunes a sábado se requiere nivel de educación: bachillerato 6°-13° sobre la empresa empresa de telecomunicaciones - call center required skill profession counselors, social workers, and other community and social service specialists...
Press tab to move to skip to content link select how often (in days) to receive an alert: requisition id: 225739 employee referral program – potential reward: $200.000,00 we are committed to investing in our employees and helping you continue your career at scotia tech. requisition id: 225739 thanks for your interest in scotia tech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose scotiabank’s global technology services (gts) pega operations is a dev ops department that is responsible for maintaining 60+ applications pega application across private cloud, azure cloud, and on prem environments. they provide 24x7 support functions to critical application used by our digital channel; our branch channel and our contact center, serving bank’s customers. there will be some rotational shifts, covering late afternoons, evenings or overnight, and could include weekends and statutory/bank holidays on call support. accountabilities - the pega systems administrator will perform day-to-day system operation support. this will include system outage management, system monitoring associated prpc system runtime health, and the connectivity to backend resources are not interrupted due to backend resources availability. - the pega systems administrator will perform day-to-day incident management and respond to issues reported from the various development teams...
¿eres apasionado por las ventas? ¡¡te estamos buscando!! una importante empresa del sector contact center busca bachilleres para el cargo de asesores comerciales. se requiere un mínimo de 3 meses de experiencia en ventas presenciales o por call center, certificable en cualquier industria. también pueden aplicar impulsadores, vendedores tat o pap, entre otros. horarios: domingo a domingo, de 7:30 am a 5:00 pm, con disponibilidad de extender hasta las 2:00 am si es necesario. la programación es de 5 días de trabajo y 2 días de descanso consecutivos. salario: $1.423.500 + $200.000 de auxilio de transporte + todas las prestaciones de ley. no se paga por hora de login. comisiones: oscilantes desde $800.000 hasta $2.000.000, sin piso ni techo, con un promedio mensual de $2.000.000 incluyendo comisiones. es fácil cobrar comisiones, ya que solo se manejan bases en caliente. capacitación: 5 días pagos (4 días si hay festivo). pago: quincenal. los extranjeros deben presentar documentación vigente como ppt o ce. lugar de trabajo: bogotá, chico norte. ¡brindamos respuesta inmediata el día de la entrevista! #j-18808-ljbffr required skill profession aspectos generales de rr. hh....
335 asesor de servicio al cliente call center 335 asesor de servicio al cliente call center excelcredit s.a detalles de la oferta vacantes 1 Área sistema atencion al consumidor ubicación bogotá, bogotá, d.c. más información hola, ¡bienvenido a excelcredit! es gratificante para nosotros saber que quieres ser parte de nuestra compañía . ¿te apasionan los retos? ¡animate! Únete a este gran equipo y se nuestro 335 asesor de servicio al cliente call center bogotá, bogotá, d.c. somos una fintech, 100% colombiana dirigida a atender las necesidades de crédito de pensionados, empleados públicos y docentes públicos a través de la modalidad de libranza. con nuestros créditos de consumo hemos atendido más de 65.000 colombianos en todo el país. misión abordar de manera efectiva las necesidades y preocupaciones de los clientes, ofreciendo soluciones y apoyo en una variedad de áreas. utilizando su experiencia y habilidades, con el fin por garantizar una experiencia positiva para nuestros clientes y contribuye al crecimiento y éxito continuo de la empresa. responsabilidades - brindar atención a los clientes a través de los diferentes canales dispuestos por la compañía con el fin de gestionar las peticiones, quejas, reclamos y solicitudes de los clientes. - registrar la información en las diferentes plataformas destinadas por la compañía con el fin de mantener actualizada la información de los clientes. - validar la titularidad de los clientes durante la atención de los diferentes canales con el fin de cumplir con la política de tratamiento de datos de la compañ...
Leading the future of service in digital insurance in the fast-moving world of bpo and digital insurance, this role offers the perfect policy for work-life balance. protect your personal time like a premium asset while growing your career in a thriving, future-proof sector. job description as a supervisor bpo, you will lead and mentor a team of customer service representatives, driving performance through coaching, monitoring, and process improvements. you’ll collaborate with leadership to implement strategies, optimize workflows, and ensure exceptional customer experiences in the digital insurance space. job overview employment type: indefinite term type contract shift: monday to friday, 09:00 am – 06:00 pm est work setup: onsite, bogotá and medellin your daily tasks team leadership & development: - mentor csrs, supporting both their professional and personal growth. - lead team meetings and conduct developmental exercises. - conduct coaching and customer service/advocacy sessions to enhance professional skills. - facilitate weekly call reviews and monthly one-on-one sessions with each team member. performance management & accountability: - ensure csrs meet departmental performance metrics through shadowing, active call monitoring, and coaching. - proactively identify areas for improvement through investigation. operational excellence: - work closely with the matic customer service leadership team to refine processes and implement new initiatives. - provide daily and real-time monitoring of work queues and schedules to optimize capac...
We are seeking a detail-oriented and highly organized medical scheduling coordinator to join our team and support a us-based medical imaging center. this role is ideal for someone who thrives in a fast-paced environment, enjoys patient interaction, and can balance multiple priorities while maintaining accuracy and empathy. you will play a key role in managing scheduling communications, verifying medical documentation, and ensuring a seamless patient experience. responsibilities 1. scheduling & patient communication (40%) - manage inbound and outbound appointment scheduling via phone and online platforms. - coordinate follow-ups, reschedules, and appointment reminders. - maintain a patient-first approach while handling high call volumes. - documentation & verification (25%) - verify patient scripts, diagnosis codes, and insurance details accurately. - ensure all patient data is entered in compliance with hipaa regulations. - systems & data management (20%) - work with ris and pacs systems to track and manage patient records. - maintain accurate, updated data in medical databases. - team collaboration & support (15%) - communicate effectively with us-based medical staff to coordinate patient care. - assist with administrative tasks to ensure operational efficiency. requirements - 2+ years in a medical scheduling or administrative role (radiology/imaging center experience preferred). - familiarity with ris, pacs, or similar systems. - excellent spoken and written english (neutral or americanized accent preferred); spanish fluency is a plus. - strong attention to detai...
* descripción empresa: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. si estás interesado en consultar las vacantes para conectarte laboralmente con comfama, te recomendamos consultar nuestra página web www.comfama.com opción trabaja con nosotros * funciones del cargo: importante empresa del sector de servicios de contact center solicita para su equipo de trabajo, personal con experiencia mínima de 3 años en call centers, en cargos administrativos. preferiblemente liderando equipos de trabajo. formación académica: estudiante activo/a desde cuarto semestre en adelante en carreras administrativas o afines. misión del cargo: gestionar la operación asignada de acuerdo a las estrategias definidas, con el fin de alcanzar los resultados de recuperación y experiencia de cliente esperados por el cliente. gestionar los controles definidos para reducir / mitigar los riesgos inherentes a las operaciones desde el control de las personas, los procesos y la tecnología. funciones específicas: - establecer desglose de monitoreo por asesor según la asignación realizada - identificar y segmentar la población a impactar. - realizar la programación de las actividades de entrenamiento, en conjunto con la operación. - establecer el diagnósti...
requisition id: 224374 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose scotiabank’s global technology services (gts) pega operations is a devops department that is responsible for maintaining 60+ applications pega application across private cloud, azure cloud, and on prem environments. they provide 24x7 support functions to critical application used by our digital channel; our branch channel and our contact center, serving bank’s customers. there will be some rotational shifts, covering late afternoons, evenings or overnight, and could include weekends and statutory/bank holidays on call support. accountabilities - the pega systems administrator will perform day-to-day system operation support. this will include system outage management, system monitoring associated prpc system runtime health, and the connectivity to backend resources are not interrupted due to backend resources availability. - the pega systems administrator will perform day-to-day incident management and respond to issues reported from the various development teams, identify root cause, resolve issue or escalate the issue properly until issue resolved. - pega systems administrator should have solid understand the pega applications with advanced troubleshooting skills of pega systems, aix, linux, jboss, tomcat and azure cloud experience. ...
Apply for job job id 55234 location columbia full/part time full-time add to favorite jobs email this job hiring department department of medicine, division of hematology and oncology job description the university of missouri, division of hematology...
Job title: manager dept: same day surgery location: maury regional medical center. columbia, tn shift: full time. monday. friday, day shift maury regional health: at maury regional health, patients are at the heart of everything we do. we're committe...
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