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NICE - TECHNICAL ACCOUNT MANAGER

Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our dive...


SENIOR PROJECT MANAGER - SOFTWARE SOLUTIONS IMPLEMENTATION

Company description we are one sutherland — a global team working together to create innovative solutions. we value diversity of thought, experience, and background, and promote an inclusive, positive work environment. sutherland is an equal opportun...


GET 2'500.000! BONUS TOP TIER SUPPORT FOR FINANCE CLIENTS. (NO STUDENTS) BILINGUAL ROLE - J448

What will you do? you?ll provide outstanding customer service over the phone ? supporting individuals, offering guidance, and delivering real solutions that make a difference. every conversation is a chance to turn someone's day around. no students! when do you start? - start date: september 3rd, 2025 - training: 20 days of on-site, full-time training - training schedule: monday to friday, 8am - 9 pm - location: americas site work modality: - 100% on-site at our americas office - we offer ongoing performance coaching to support your development hours of operation: - 42 hours per week - 2 rotating days off - must be available for rotating shifts (7 am - 9 pm) what?s in it for you? - monthly salary: $2,500,000 cop - performance bonus: up to $600,000 cop extra each month! why join us? - stable, long-term employment with punctual payments - full training provided to set you up for success - a dynamic, professional environment focused on growth - be part of a meaningful campaign that has real impact in people?s financial lives what do you need? - english level: b2 (you'll be assisting english-speaking customers) - strong communication skills and a passion for service ready to take on this new challenge? - apply now and take the next step in your career journey!...


(CJD-855) - GET 2'500.000! BONUS TOP TIER SUPPORT FOR FINANCE CLIENTS BILINGUAL ROLE

What will you do? you?ll provide outstanding customer service over the phone ? supporting individuals, offering guidance, and delivering real solutions that make a difference. every conversation is a chance to turn someone's day around. when do you start? - start date: september 3rd, 2025 - training: 20 days of on-site, full-time training - training schedule: monday to friday, 8am - 9 pm - location: americas site work modality: - 100% on-site at our americas office - we offer ongoing performance coaching to support your development hours of operation: - 42 hours per week - 2 rotating days off - must be available for rotating shifts (7 am - 9 pm) what?s in it for you? - monthly salary: $2,500,000 cop - performance bonus: up to $600,000 cop extra each month! why join us? - stable, long-term employment with punctual payments - full training provided to set you up for success - a dynamic, professional environment focused on growth - be part of a meaningful campaign that has real impact in people?s financial lives what do you need? - english level: b2 (you'll be assisting english-speaking customers) - strong communication skills and a passion for service ready to take on this new challenge? - apply now and take the next step in your career journey!...


PRACTICANTE COMUNICACIONMARKETING (TGZ083)

Sutherland esta buscando estudiantes para realizar practicas, personas entusiastas y con excelentes habilidades sociales, para hacer parte de nuestro equipo de engagement. estamos buscando estudiantes de comunicacion social, mercadeo, publicidad o afines, para apoyar a nuestro equipo de engagement en liderar en todas las actividades y eventos de fidelizacion de nuestros empleados durante el semestre. si tienes habilidades en fotografia y video manejo de ms office excel, power point, word, and outlook basico disponibilidad de lunes a viernes habilidades en ingles sobre el promedio b1b1h aplica con nosotros bolsa de trabajo colombia ofrecemos puesto de practicante comunicacionmarketing para el sector de mercadotecnia publicidad comunicacion en la empresa sutherland global services sgs de barranquilla. salario acorde a tu experiencia y al salario medio del sector. actualiza ahora tu currículum vitae y postúlate a este empleo. tipo de empleo tiempo completo....


(NZ870) - AGENTE CALL CENTER DOMINGO OFF GANA HASTA 2800-

¿estás buscando impulsar tu carrera? en sutherland, una mutinacional líder en el sector de bpo, tenemos una oportunidad increíble para ti en la industria bancaria. Únete a nuestro equipo y brinda soporte a clientes de todo el mundo, ayudándolos a solucionar sus dudas y necesidades. ¿qué estamos buscando? - nivel avanzado de inglés (b2) - disponibilidad de tiempo completo (42horas semanales) -domingo off como parte de nuestro equipo disfruta de: - $2.300.000 de salario básico - $500.000 de bono por rendimiento - entrenamiento 100% pago - contrato directo con sutherland a término indefinido - oportunidades de crecimiento - increíble ambiente laboral aplica ahora y comparte con tu familia y amigos esta oportunidad...


[DBO-795] | EARN UP TO $2.500.000 + BONUSES! PREMIUM FINANCIAL SUPPORT ROLE (NO STUDENTS) BILINGUAL ROLE

What will you do? you?ll provide outstanding customer service over the phone ? supporting individuals, offering guidance, and delivering real solutions that make a difference. every conversation is a chance to turn someone's day around. no students! when do you start? - start date: september 3rd, 2025 - training: 20 days of on-site, full-time training - training schedule: monday to friday, 8am - 9 pm - location: americas site work modality: - 100% on-site at our americas office - we offer ongoing performance coaching to support your development hours of operation: - 42 hours per week - 2 rotating days off - must be available for rotating shifts (7 am - 9 pm) what?s in it for you? - monthly salary: $2,500,000 cop - performance bonus: up to $600,000 cop extra each month! why join us? - stable, long-term employment with punctual payments - full training provided to set you up for success - a dynamic, professional environment focused on growth - be part of a meaningful campaign that has real impact in people?s financial lives what do you need? - english level: b2 (you'll be assisting english-speaking customers) - strong communication skills and a passion for service ready to take on this new challenge? - apply now and take the next step in your career journey!...


ASSOCIATE MANAGER TALENT ACQUISITION - Z-686

Company description: sutherland is seeking a dynamic and intuitive person to join us as an associate manager talent acquisition. in this role, you will lead and manage high-volume recruitment efforts, ensuring we attract top talent to support our growing business needs. we are a group of energetic and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: under the guidance of the talent acquisition manager, the lead recruiter organizes the team to deliver the best possible quality candidates in a timely manner. responsibilities - organize the recruiting team in the most efficient way to achieve goals. - conducting thorough performance evaluations during service delivery visits to analyze performance metrics and outcomes in parallel - regularly adjusting and fine-tuning service deliveryprofiles to ensure alignment with evolving business needs and objectives. - actively participating in and reviewing weekly calls to provide constructive feedback and enhance communication effectiveness. - in case of need, accepts or negotiates requests from the wfm team according to the team’s capacity to assume new requisitions. - orientation of the recruiting team - set up meetings with hiring managers; promote transparency and make sure the team is on the same page. - manage reports; maintain accurate and dependable information. - help streamline the logistics of hiring process; make suggestions regarding candidate applications and assessm...


[ZD-942] | NICE - TECHNICAL ACCOUNT MANAGER

Company description we areone sutherland— a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the technical account manager (tam) is a trusted advisor to nice’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the customer’s priorities and nice’s business objectives. the tam is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. the tam is required to be a subject matter expert in the nice solutions deployed at their designated clients and ensure maximum value is achieved from the nice solution. you will be the primary interface between the customers and nice’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations. the tam is an extensi...


EXECUTIVE ASSISTANT - (SNS993)

Company description: sutherland is seeking an attentive and goal-oriented person to join us an executive assistant . we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: as an executive assistant, you will act as the right hand of the company executive. your role is crucial in supporting top-level executives and ensuring smooth operations within the organization. your primary responsibilities include: 1 . calendar management: organizing and managing the executive's schedule, including setting up meetings, appointments, and events. you'll be responsible for coordinating with internal and external stakeholders to ensure efficient time management. 2. travel arrangements: booking and coordinating travel arrangements, including flights, accommodation, and ground transportation, for the executive and sometimes for visiting clients or partners. 3. communication management: acting as a gatekeeper and managing all incoming and outgoing communications on behalf of the executive. this includes screening phone calls, managing emails, and drafting correspondence. 4. meeting coordination: scheduling, preparing for, and attending meetings. this includes creating and distributing agendas, taking minutes, and following up on action items to ensure deadlines are met. 5. documentation and reporting: managing, organizing, and maintaining important documents, files, and records. you may also be responsible for compi...


SR. ASSOCIATE - RTA - TQ-964

Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: 1. be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. 2. extend support: make real-time call outs on performance and staffing level to floor s...


J-985 PRACTITIONER SENA FOR LEGAL TEAM

Job description: estamos buscando un practicante sena detallista y analítico para nuestro equipo legal en bogotá, colombia. este rol ofrece una emocionante oportunidad de trabajar con un equipo legal dinámico, enfocado en derecho laboral y asuntos relacionados con el sena. - realizar investigaciones y análisis jurídicos exhaustivos sobre la legislación laboral colombiana y la normativa del sena - redactar, revisar y corregir documentos legales relacionados con procedimientos del sena y asuntos de derecho laboral - asistir en la preparación y archivo de la documentación relacionada con el sena para la organización - colaborar con otros miembros del equipo para garantizar el cumplimiento de los requisitos del sena y la normativa laboral - brindar apoyo y orientación legal a los departamentos internos en temas relacionados con el sena - mantenerse al día con los cambios en las leyes laborales colombianas y las regulaciones del sena - participar en reuniones y discusiones con representantes del sena cuando sea necesario - mantener archivos y registros legales organizados y precisos qualifications: - título de abogado de una universidad colombiana acreditada - certificación sena o participación activa en un programa sena - experiencia previa en práctica o pasantía jurídica, preferiblemente en derecho laboral o asuntos relacionados con el sena - sólido conocimiento de la legislación laboral colombiana y de las normas del sena - excelentes habilidades analíticas y de investigación jurídica - dominio de software jurídico y bases de datos - excelentes habilidade...


[U-388] - DIRECTOR - TALENT BRAND

Company description: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: the creative director, global talent brand role is an exciting opportunity to lead the development and management of enterprise employment brand initiatives, strategies, and candidate experience activities that position sutherland as an employer of choice and distinguish us in the market. the person in this role will lead a team of graphic designers and content creators to craft the voice of sutherland talent acquisition across multiple candidate engagement channels, including soci...


(BWP480) - DIRECTOR - TALENT BRAND

Company description: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: the creative director, global talent brand role is an exciting opportunity to lead the development and management of enterprise employment brand initiatives, strategies, and candidate experience activities that position sutherland as an employer of choice and distinguish us in the market. the person in this role will lead a team of graphic designers and content creators to craft the voice of sutherland talent acquisition across multiple candidate engagement channels, includin...


VD152 - DIRECTOR - TALENT BRAND

Company description artificial intelligence, automation, cloud engineering, advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, providing a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical operations, reinvent experiences, and pioneer new solutions, all offered through a seamless “as a service” model. for each company, we provide new keys for their business, their people, and their customers. we tailor proven, rapid formulas to fit their unique dna. we combine human expertise with artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description the creative director, global talent brand role offers an exciting opportunity to lead enterprise employment brand initiatives, strategies, and candidate experience activities that position sutherland as an employer of choice and differentiate us in the market. the role involves leading a team of graphic designers and content creators to shape sutherland talent acquisition's voice across multiple candidate engagement channels, including social media, and coordinating with regional talent attraction teams. the focus is on enhancing our p...


[A830] | PROJECT MANAGER - SOFTWARE SOLUTIONS IMPLEMENTATION

Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: the project manager performs a wide range of duties including some or all the following: - end-to-end management of a project or program of projects including: - stakeholder (internal and external) management - manage all phases of project – initiation, planning, execution, monitor and control and closing - being the single point of contact for assigned projects and represent nice or business unit in internal and external /customer forums by providing effective communication. act as a trusted adviser for assigned clients and assist with the development of roadmaps and other long rang plans for leveraging the solution and maximizing the roi. - report on status of project to internal and external stakeholders accurately on agreed frequency - manage project related revenue and r...


CLOUD OPERATIONS ENGINEER - NICE SYSTEMS - ZSC-274

Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: the cloud cloud appops has the following duties: - perform operational duties including application server health, service recycling. - identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors) - monitor server performance, memory utilization, cpu, file systems, databases, batch jobs. - maintain operational documentation, e.g., incident tracking and run books. - produce metric reports including daily production status. - review client support tickets and requests under service slas. - resolve level 2 and level 3 issues (i.e., application support, dbs and data center related issues). document issues in customer support portal. - provide on-call off hour support and work during non-prime shift hours. qualifications: - 4+ years...


PROJECT MANAGER - SOFTWARE SOLUTIONS IMPLEMENTATION [XRI-340]

Contract type: temporary wah location: bogotá - //bogota date published: 08-13-2025 job id: ref33817u company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: sutherland is looking for project managers who want to benefit from a great onboarding program, work environment, job stability and professional growth opportunities working with multicultural teams all over the globe for one of the biggest it solutions multinationals in the world, nice software solutions. the project manager is responsible of planning and controlling the diverse activities required to deliver projects to final customers on time, on budget, and with the required quality, despite risks and issues. lead activities to foresee risks and issues and create the required mitigation plans. if you are looking to build a fulfilling career and are confident you have ...


OYI410 | TRAINER AI

Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: trainer with a focus on organizational change management and digital adoption will design, develop, and deliver training programs that empower customers and internal teams to successfully integrate ai technologies into their workflows. this role will ensure that all employees, managers, and leadership are well-prepared for the changes that digital transformation brings to their daily operations. the ideal candidate will combine expertise in training deli...


AQI-740 - SENIOR PROJECT MANAGER - SOFTWARE SOLUTIONS IMPLEMENTATION

Company description: we are one sutherland — a global team committed to creating innovative solutions. we value diversity in thought, experience, and background, and promote an inclusive, professional work environment. sutherland has been a leading provider of business process and technology management services for over 38 years, supporting the entire customer lifecycle with analytics-driven solutions. job description: sutherland is seeking project managers to join our team, benefiting from our onboarding program, a supportive work environment, job stability, and growth opportunities. you will work with multicultural teams worldwide for nice software solutions, a major it multinational. the project manager will plan and control activities to deliver projects on time, within budget, and with quality, managing risks and issues proactively. if you are eager to develop your career and possess the necessary skills and experience, we want to hear from you! main responsibilities: - manage projects end-to-end, including scope, time, cost, quality, human resources, communications, risks, procurement, and stakeholder engagement. - lead all project phases: initiation, planning, execution, monitoring, and closing. - apply nice project management methodologies, defining tasks, preparing plans, monitoring progress, and managing scope and scope changes. - serve as the primary contact for projects, representing nice in internal and external forums, and advising clients on roadmaps and roi. - proactively manage issues, communicate status, and escalate as needed. - report proj...


NICE - TECHNICAL ACCOUNT MANAGER | [HR-962]

Company description we are one sutherland— a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the technical account manager (tam) is a trusted advisor to nice’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the customer’s priorities and nice’s business objectives. the tam is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. the tam is required to be a subject matter expert in the nice solutions deployed at their designated clients and ensure maximum value is achieved from the nice solution. you will be the primary interface between the customers and nice’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations. the tam is an ext...


ASSOCIATE MANAGER TALENT ACQUISITION | [XLM969]

Company description: sutherland is seeking a dynamic and intuitive person to join us as an associate manager talent acquisition. in this role, you will lead and manage high-volume recruitment efforts, ensuring we attract top talent to support our growing business needs. we are a group of energetic and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: under the guidance of the talent acquisition manager, the lead recruiter organizes the team to deliver the best possible quality candidates in a timely manner. responsibilities - organize the recruiting team in the most efficient way to achieve goals. - conducting thorough performance evaluations during service delivery visits to analyze performance metrics and outcomes in parallel - regularly adjusting and fine-tuning service deliveryprofiles to ensure alignment with evolving business needs and objectives. - actively participating in and reviewing weekly calls to provide constructive feedback and enhance communication effectiveness. - in case of need, accepts or negotiates requests from the wfm team according to the team’s capacity to assume new requisitions. - orientation of the recruiting team - set up meetings with hiring managers; promote transparency and make sure the team is on the same page. - manage reports; maintain accurate and dependable information. - help streamline the logistics of hiring process; make suggestions regarding candidate applications...


CLOUD OPERATIONS ENGINEER NICE SYSTEMS - (K223)

Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: the cloud cloud appops has the following duties: - perform operational duties including application server health, service recycling. - identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors) - monitor server performance, memory utilization, cpu, file systems, databases, batch jobs. - maintain operational documentation, e.g., incident tracking and run books. - produce metric reports including daily production status. - review client support tickets and requests under service slas. - resolve level 2 and level 3 issues (i.e., application support, dbs and data center related issues). document issues in customer support portal. - provide on-call off hour support and work during non-prime shift hours. qualifica...


CLOUD OPERATIONS ENGINEER - NICE SYSTEMS

Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

job description: the cloud cloud appops has the following duties: perform operational duties including application server health, service recycling. identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors) monitor server performance, memory utilization, cpu, file systems, databases, batch jobs. maintain operational documentation, e.g., incident tracking and run books. produce metric reports including daily production status. review client support tickets and requests under service slas. resolve level 2 and level 3 issues (i.e., application support, dbs and data center related issues). document issues in customer support portal. provide on-call off hour support and work during non-prime shift hours. qualifications: 4+ years’ experience in applicatio...


MANAGER - CUSTOMER EXPERIENCE

Company description at sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for. we do that by combining human-centered design with the scale & accuracy of real-time analytics, ai, cognitive technology, and automation. job description sutherland is seeking an organized and reliable person to join us as a manager - customer experience. we are a group of driven and supportive individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! customer experience managers in this role get to: collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analyzed to identify and act on every opportunity - and so that the manager can champion the voice of the customer. ensure compliance: with key initiatives, tracking complaints, reporting on status, and managing projects that result in identified issues being prevented or mitigated for future customers. build a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in positive customer experience. qualifications our most successful candidates have: bachelor’s or master’s degree in business analytics, data science, statistics, mathematics, economics, or a related field qa experience managing global teams client and stakeholder management analytical skills implementation o...


DIRECTOR - TALENT BRAND

Company description: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: the creative director, global talent brand role is an exciting opportunity to lead the development and management of enterprise employment brand initiatives, strategies, and candidate experience activities that position sutherland as an employer of choice and distinguish us in the market. the person in this role will lead a team of graphic designers and content creators to craft the voice of sutherland talent acquisition across multiple candidate engagement channels, including social med...


DATA ENGINEER

Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

job description: sutherland is seeking an experienced integration engineer to deliver the technical aspects of product deployments for nice systems' customers. this is a technical consulting role which involves direct interaction with customers to understand their business data and to design and implement creative solutions to integrate the data with the nice performance management application. nice integration engineers also design and develop end-user functionality such as forms, workflows and reports for customer implementations. main responsibilities and deliverables strengthen relationships: • implement custom deployments of the nice product suite for clients • integrate nice's applications with other enterprise systems and data sources using etl, xml, and scripting languages • work closel...


SENIOR PROJECT MANAGER - SOFTWARE SOLUTIONS IMPLEMENTATION

Company description: we are one sutherland — a global team committed to creating innovative solutions. we value diversity in thought, experience, and background, and promote an inclusive, professional work environment. sutherland has been a leading p...


MANAGER - CUSTOMER EXPERIENCE

Company description: at sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for. we do that by combining human-centered design with the scale & accuracy of real...


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