Job summary (senior/principal support engineer – dba & etl) we are looking for a proactive and experienced senior/principal support engineer specializing in database administration (dba) and etl development . this critical role involves monitoring and responding to high-priority data alerts , leading incident resolution, and proactively identifying root causes to improve data stability and performance across etl processes and database environments . key responsibilities: lead and support database platforms (sql server, redshift, rds, azure). monitor performance using tools like sql sentry, cloudwatch, xmatters , and solarwinds . drive incident resolution , mentor team members, and maintain documentation. perform core dba tasks (backups, access, audits, disk space monitoring). troubleshoot aws-based services with a focus on redshift and rds . apply sql (and optionally python) to support investigations and pipeline development. translate technical issues into clear communication for diverse audiences. ensure slas and operational excellence standards are met. contribute to database architecture strategy and long-term scalability. lead efforts in performance tuning and cost optimization across cloud databases. required skills & experience: bachelor’s degree or higher in computer science , engineering , or related field. strong knowledge of relational databases ( sql server, redshift, mysql, postgresql ). experience in etl development , with exposure to aws redshift, rds, cloudwatch . familiarity with monitoring tools (e.g., sql sentry, xmatters). proficiency in writing and opti...
The customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities answer customer calls regarding client services (passports and visas). meet all agent kpis including call efficiency, quality, quantity, and nps customer satisfaction scores. treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. walk customers through the process and educate them on the requirements. educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passports. resolve customer concerns through a one call resolution approach. listen carefully to our customers to ensure appropriate responses. tactfully handle upset customers with empathy. mirror service offerings to travel needs – offer upgrades/downgrades appropriately. communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. input all concerns or suggestions for company follow-up, as well as survey responses. adhere to department guidelines when servicing our customers. complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. notify management of problems or trends and provide feedback both via email and noting customer accounts. transfer calls to...
Job summary are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as a senior benefits analyst (tier 2) and play a key role in ensuring the accuracy and integrity of our benefits processes. we’re a team that values collaboration, innovation, and continuous improvement. if you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you! about the role as a senior benefits analyst (tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. you’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service. responsibilities investigate and resolve benefit variances documented in our crm system (client space) build and maintain strong relationships with benefit carriers for efficient issue resolution collaborate with benefits accounting and operations teams to ensure seamless communication own the resolution process for benefit reconciliation discrepancies conduct detailed audits of benefit plans as needed recommend process improvements to management maintain accurate documentation in line with records retention policies skills and experience qualifications bachelor’s degree preferred (or equivalent experience) 2+ years in a benefits-related role, with experience supporting u.s.-based clients prior experience in a peo environment, especially in benefits or accounting, is a plus skills & competencies advanced level of e...
Accounts receivable lead location co-bogotá posted date 2 weeks ago(12/28/2023 1:49 pm) job id 2023-3039 # positions 1 category fao job summary as an accounts receivable lead, you will play a critical role in managing the accounts receivable function for our clients. you will oversee a team of accounts receivable specialists and ensure the accurate and timely processing of invoices, collections, and client payment reconciliations. the ideal candidate will possess strong leadership skills, excellent attention to detail, and a deep understanding of accounts receivable processes in an outsourcing environment. responsibilities service delivery management lead the accounts receivable function for our clients, overseeing the end-to-end process including invoice generation, payment application, collections, and client account reconciliation. collaborate with the client team to generate accurate and timely client invoices based on agreedupon terms, contract milestones, or project deliverables. validate billing details, including rates, quantities, and expenses. coordinate with clients to resolve any billing discrepancies and maintain comprehensive documentation. develop and implement effective collection strategies to minimize outstanding receivables and optimize cash flow. monitor client accounts, proactively communicate with clients regarding overdue payments, and escalate issues as necessary. apply client payments accurately and efficiently, reconciling any discrepancies and ensuring proper allocation. serve as the primary point of contact for escalated issues, inquiries, and co...
Accounts payable/receivable supervisor location co-bogotá posted date 2 weeks ago(12/28/2023 1:45 pm) job id 2023-3045 # positions 1 category fao job summary the main purpose of this function is to ensure that all receivables and payables are managed efficiently and effectively, in accordance with established service levels and other contractual requirements. on the ap side the individual will be responsible for the oversight of the scanning, indexing, coding, approvals and processing of vendor invoices, processing of vendor payments, invoice matching processing, good receipt troubleshooting. the accounts payable supervisor should focus on ensuring the overall quality and efficiency of the accounts payable processing area and serve as the primary liaison to client accounts payable management. in addition, the accounts payable supervisor will actively participate in all transactional activities, including invoice processing from the po conception to the payment execution. on the ar side the supervisor will be responsible for overseeing and managing the accounts' receivable function, ensuring the timely and accurate processing of invoices, collections, and reconciliation of accounts. the ideal candidate will have a strong background in accounts receivable, excellent leadership skills, and a keen eye for detail. this role requires the ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with both internal teams and external clients. responsibilities service delivery management review, process, and approve invoices, ensuring compliance...
Join or sign in to find your next job join to apply for the data analyst role at auxis join to apply for the data analyst role at auxis job summary as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our business, helping leaders to make data-informed decisions about our operational business processes. job summary as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our business, helping leaders to make data-informed decisions about our operational business processes. this role offers a unique opportunity to blend strategic thinking with hands-on execution, requiring business orientation, tech-savvy, and strong communication skills. you’ll drive consistency and collaboration across gbs and it in all aspects of operational data and analytics. you will be a key member of the team building, implementing, and maintaining the infrastructure needed to help leaders answer key questions about our business, priorities, and people. this role allows you to influence how efficient operational environment is and needs someone with an internal drive, who is always looking for ways to innovate. responsibilities partner with business leaders to establish a robust framework for data collection, analysis, and re...
Join to apply for the senior accountant role at auxis 1 day ago be among the first 25 applicants join to apply for the senior accountant role at auxis get ai-powered advice on this job and more exclusive features. job summary the sr. accountant is a senior-level position reporting directly to the accounting supervisor. the senior accountant is responsible for managing and overseeing the daily operations of the accounting department, ensuring accurate and timely financial reporting, and providing guidance to other members of the accounting team. the senior accountant also assists in the development and implementation of accounting policies, procedures, and controls to ensure the organization's financial operations comply job summary the sr. accountant is a senior-level position reporting directly to the accounting supervisor. the senior accountant is responsible for managing and overseeing the daily operations of the accounting department, ensuring accurate and timely financial reporting, and providing guidance to other members of the accounting team. the senior accountant also assists in the development and implementation of accounting policies, procedures, and controls to ensure the organization's financial operations comply with generally accepted accounting principles (ifrs-gaap). the sr. accountant must be able to work in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. responsibilities oversee the day-to-day operations of the cl...
Join to apply for the framework – network engineer senior role at auxis 1 month ago be among the first 25 applicants join to apply for the framework – network engineer senior role at auxis job summary the network engineer sr. is responsible for providing technical leadership, administering and supporting client network environments according to best practices, ensuring high network availability and performance. in this role you will be responsible for solutioning, automating, resolving escalated service issues, mentoring junior engineers, engineering and implementing complex changes and overseeing efficient operations management. job summary the network engineer sr. is responsible for providing technical leadership, administering and supporting client network environments according to best practices, ensuring high network availability and performance. in this role you will be responsible for solutioning, automating, resolving escalated service issues, mentoring junior engineers, engineering and implementing complex changes and overseeing efficient operations management. responsibilities provide l3 troubleshooting escalated support issues related to datacenter and server operations. design and define operating runbooks to maintain network performance and reliability. coach and support other engineers to resolve issues efficiently. perform a root cause analysis to maintain the quality and efficiency standards. assist in delivering new client migrations and complex projects. lead the implementation and maintenance of cloud and on-premises network solutio...
Job summary we are looking for a motivated and detail-oriented junior sourcer to join our talent acquisition team in colombia. this is a great opportunity for someone beginning their career in human resources—especially students or recent graduates from sena in areas such as human resources, business administration, psychology, or data analysis. in this role, you will play a key part in identifying and engaging potential candidates, supporting the recruitment process, and contributing to the growth of our teams across the organization. responsibilities source candidates using platforms like linkedin, job boards, and internal databases. conduct initial candidate screenings to evaluate interest and availability. maintain and update candidate pipelines in the applicant tracking system (ats). collaborate with recruiters to understand hiring needs and align sourcing strategies. schedule interviews and manage candidate communications. assist in preparing recruitment reports and handling administrative tasks. support recruitment events, job fairs, and initiatives with sena. skills and experience active sena student or recent graduate in human resources, business administration, psychology, or related fields. english level: a2 (basic – able to hold simple conversations). genuine interest in building a career in talent acquisition. strong communication, organization, and interpersonal skills. basic knowledge of microsoft office and excel. proactive, curious, and eager to learn. availability to work from the office twice a week (hybrid schedule, days defined by the team). about auxis...
Join to apply for the senior benefits analyst (tier 2) role at auxis 1 week ago be among the first 25 applicants join to apply for the senior benefits analyst (tier 2) role at auxis job summary are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as a job summary are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as a senior benefits analyst (tier 2) and play a key role in ensuring the accuracy and integrity of our benefits processes. we’re a team that values collaboration, innovation, and continuous improvement. if you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you! about the role as a senior benefits analyst (tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. you’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service. responsibilities investigate and resolve benefit variances documented in our crm system (client space) build and maintain strong relationships with benefit carriers for efficient issue resolution collaborate with benefits accounting and operations teams to ensure seamless communication own the resolution process for benefit reconciliation discrepancies conduct detailed audits of benefit plans as needed recommend process improvements to management maintain accurate docume...
Direct message the job poster from auxis as soc supervisor, i lead day-to-day security operations center (soc) activities in alignment with corporate security goals and industry frameworks such as nist csf , mitre att&ck , and itil . my role ensures that analysts and team leads are equipped with the right tools, processes, and documentation to effectively detect, investigate, and respond to cyber threats—maintaining strong sla/kpi performance and high customer satisfaction. provide strategic and operational leadership to a multidisciplinary soc team delivering 24/7 threat monitoring , incident response , and cyber defense . align soc capabilities with business goals and frameworks (nist, mitre, itil). lead and manage incident response , acting as incident manager for major outages. oversee real-time security event monitoring using siem tools (e.g., ms sentinel, wazuh). drive automation , playbook optimization, and process standardization. collaborate with it ops, service desk, engineering, and vendors to expedite issue resolution. maintain and enhance documentation (sops, incident reports, threat metrics). serve as liaison with internal stakeholders and external clients on soc performance and risk posture. manage performance reviews, hiring, mentoring, and goal tracking for team members. experience: 4+ years in soc, noc, or related security roles. 3+ years supervising or managing security teams (5+ members). strong background in incident handling, threat detection, and siem operations. hands-on experience with windows server , azure , aws , and active directory . certificat...
Direct message the job poster from auxis sr it recruiter specialist | it recruitment | talent acquisition | technical recruiter | hr consulting we are seeking a resident services coordinator to support our property management team with excellent customer service, communication, and administrative support. this position is ideal for someone with a pleasant, solutions-oriented attitude and a professional communication style to assist residents and tenants via phone and email. the role primarily supports residential property management operations. responsibilities: respond to resident inquiries and concerns via phone and email in a courteous, empathetic, and professional manner. assist in resolving issues related to maintenance requests, property access, storage units, and other tenant-related matters. coordinate follow-ups with property management and maintenance teams to ensure timely resolution of reported issues. maintain records of resident communication and update property management systems accordingly. perform general clerical and administrative tasks, such as data entry, appointment scheduling, and document organization. provide support to multiple property management clients as needed. requirements: strong verbal and written communication skills in english. excellent interpersonal skills and a friendly, solution-driven personality. ability to handle sensitive or escalated resident concerns with patience and professionalism. strong organizational and clerical skills. comfortable working remotely and independently. must be available to work us eastern time business hou...
Customer service analyst location co-barranquilla posted date 19 hours ago(12/13/2023 2:20 pm) job id 2023-3010 # positions 29 category business support job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity responsibilities • answer customer calls regarding client services (passports and visas) • meet all agent kpi’s including call efficiency, quality, quantity, and nps customer satisfaction scores. • treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. • walk customers through the process and educate them on the requirements. • educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. • resolve customer concerns through a one call resolution vision. • listen carefully to our customers to ensure appropriate responses. • tactfully handle upset customers with empathy. • mirror service offerings to travel needs – offer upgrades/downgrades appropriately. • communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. • input all concerns or suggestions for company follow-up, as well as survey responses. • adhere to department guidelines when servicing our customers. • complete the necessary follow-up actions to notify the a...
Jr. service desk analyst (nightshift) location co-barranquilla posted date 3 hours ago(1/16/2024 1:08 pm) job id 2024-3086 # positions 1 category ito job summary the junior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this junior role, the analyst initially focuses on a single account, gradually building expertise before handling multiple accounts. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. responsibilities manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. serve as the initial point of contact for customers and provide solutions to their issues. escalate unresolved queries to the next level of support as needed. guide customers through troubleshooting process effectively follow up with customers to ensure high-level satisfaction and issue resolution. exceed customer expectations by delivering exceptional customer service. maintain detailed case records, documentation, and ensure cases are closed efficiently. identify and recommend procedure modifications o...
Job summary for this role, we are seeking a highly motivated and skilled senior/principal support engineer (dba & etl) to join our team. this role is critical not only for responding to and resolving high-priority data alerts, but also for proactively identifying and addressing root causes to improve stability across both etl processes and our database environments. in addition to triaging and escalating issues to minimize downtime, this position will also contribute to high value workstreams that directly support key business initiatives. the ideal candidate brings a strong foundation in database administration with experience around etl development, along with excellent communication and problem-solving skills. responsibilities lead and oversee support of database platforms (sql server, redshift, rds, azure) while delivering high-impact etl engineering workstreams that deliver meaningful business value. proactively monitor alerting systems (sql sentry, cloudwatch, xmatters, solarwinds) to detect and assess etl and database performance anomalies. lead response efforts to production issues, using both documentation and judgement to come to a solution that will appropriately resolve the issue. lead by example and help mentor others. perform critical database administration tasks, such as job monitoring, backup verification, disk space analysis, access management, and activity audits with minimal supervision. lead troubleshooting around aws services used around dba and engineering with a solid working knowledge of redshift and rds. apply sql (primary) and python (nice to have...
Job summary the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth 2.0, oidc, scim). experience...
Job summary a proficient atlassian administrator with strong expertise in managing and optimizing jira (some confluence) in complex enterprise environments. skilled in workflow customization, permission schemes, automation rules, plugin management, and system integrations. experienced in supporting agile teams, ensuring platform performance, enforcing governance, and delivering user training and documentation. proven ability to collaborate with cross-functional teams to align tools with business processes and improve operational efficiency. responsibilities administer and support jira software, jira service management, and confluence across multiple projects and teams. design, configure, and maintain custom workflows, screens, fields, and permissions in jira. manage jira user permissions, project roles, and group memberships. develop and maintain dashboards, filters, and reports to meet stakeholder needs. evaluate and implement jira plugins/add-ons and integrations with third-party tools. collaborate with cross-functional teams to gather requirements and translate them into effective jira solutions. perform routine audits, system maintenance, and upgrades. provide user support and training on atlassian tools. ensure adherence to best practices and maintain system documentation. monitor and resolve performance or functional issues related to the atlassian platform. skills and experience required: 2+ years of hands-on experience administering jira and confluence in a professional environment. strong understanding of jira configuration elements: workflows, custom fields, permi...
Job summary as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our business, helping leaders to make data-informed decisions about our operational business processes. this role offers a unique opportunity to blend strategic thinking with hands-on execution, requiring business orientation, tech-savvy, and strong communication skills. you’ll drive consistency and collaboration across gbs and it in all aspects of operational data and analytics. you will be a key member of the team building, implementing, and maintaining the infrastructure needed to help leaders answer key questions about our business, priorities, and people. this role allows you to influence how efficient the operational environment is and needs someone with an internal drive, who is always looking for ways to innovate. responsibilities ● partner with business leaders to establish a robust framework for data collection, analysis, and reporting. ● provide insights into key talent metrics: collaborate and develop a set of operational performance indicators to analyze and interpret data to identify trends, pinpoint issues, and forecast potential challenges or opportunities related to the gbs processes and workflows. ● ensure data integrity: maintain data accuracy and implement data governance practices. ● collaborate cross-functionally: partner with team members to support data-informed decision-making processes. ● create and maintain...
Job summary the cash app clerk reports directly to the accounts receivable supervisor. the cash application function consists of clerical and administrative services to ensure the accurate, timely and efficient posting and reconciliation of cash and non-cash payments to customer accounts. responsibilities oversee and execute the daily cash application process, ensuring accurate and timely recording of incoming payments across multiple channels, including checks, electronic funds transfers, and credit card payments. review and verify payment documentation, such as remittance advice, invoices, and bank statements, to allocate funds accurately to customer accounts. mentor a team of cash application clerks, providing guidance, training, and support to ensure efficient and accurate processing of transactions. perform complex reconciliations of cash receipts, identifying and resolving discrepancies or variances in a timely manner. collaborate with internal departments, such as accounts receivable, to address paymentrelated inquiries, resolve issues, and provide exceptional customer service. conduct regular audits of cash application processes to identify areas for improvement, implement best practices, and ensure compliance with company policies and procedures. monitor and manage unapplied cash balances, actively working to resolve outstanding items and minimize the risk of misallocations. prepare and present comprehensive reports on cash application activities, including cash receipts, unapplied cash, and reconciliation status, to management and stakeholders. stay updated on ind...
Job summary the individual will serve as the main point of contact with senior executives of clients as well as institutions of the colombian government aimed at developing the activity of service centers in the country, networking and technology trends. also, will be responsible for leading the establishment of the business process outsourcing (“bpo”) operations for assigned clients, both existing operations as well as newly migrated accounts. responsibilities including working with the migration team on the transition of bpo functions from new clients to auxis’ colombia service center for multiple locations (bogotá, barranquilla, medellin), as well as supporting the to-be process design, organizational design, technology deployment to support these operations. duties also include managing the full range of day-to-day bpo services and operations, primarily focusing on a range of back office services, including accounting, accounts payable, accounts receivable, treasury and other related functions. this position will likely require travel to auxis or client sites that are located outside of colombia. responsibilities ongoing bpo management provide ongoing guidance and oversight on business process and operational best practices, key performance indicators, market and industry trends and other performance and cost drivers related to in scope processes. serve as interface to client management on all related operational matters. maintain regular communication with auxis executive and bpo management on all client activities, performance, issues, risks and sla and regulatory com...
Join to apply for the atlassian jira administrator role at auxis 22 hours ago be among the first 25 applicants join to apply for the atlassian jira administrator role at auxis job summary a proficient atlassian administrator with strong expertise in managing and optimizing jira (some confluence) in complex enterprise environments. skilled in workflow customization, permission schemes, automation rules, plugin management, and system integrations. experienced in supporting agile teams, ensuring platform performance, enforcing governance, and delivering user training and documentation. proven ability to collaborate with cross-functional teams to align tools with business processes and improve operational efficiency. job summary a proficient atlassian administrator with strong expertise in managing and optimizing jira (some confluence) in complex enterprise environments. skilled in workflow customization, permission schemes, automation rules, plugin management, and system integrations. experienced in supporting agile teams, ensuring platform performance, enforcing governance, and delivering user training and documentation. proven ability to collaborate with cross-functional teams to align tools with business processes and improve operational efficiency. responsibilities administer and support jira software, jira service management, and confluence across multiple projects and teams. design, configure, and maintain custom workflows, screens, fields, and permissions in jira. manage jira user permissions, project roles, and group memberships. develop and main...
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