About taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally.presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, including total rewards, wellness, hr, and diversity. we take pride in our inclusive environment and positive impact on the community. moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within taskus. join our team today and experience firsthand ...
Get ai-powered advice on this job and more exclusive features. shape hiring strategies that power global teams this role lets you stay sharp in talent acquisition without burning out. no endless grind, just real strategy, real impact, and real downtime. trade the churn for clarity—and build a future in an industry that scales fast but still knows when to log off. what you'll actually do be part of our client’s team as a talent acquisition associate and take charge of full-cycle recruitment for multiple roles across client accounts. you’ll work closely with hiring managers to find, assess, and deliver top talent—while keeping the candidate experience seamless and professional. job snapshot shift: monday to friday, 8:00 am – 5:00 pm what’s in it for you: perks - 5 days work week - 20 vacation days in total - fully-customized emapta laptop and peripherals - direct exposure to our clients - diverse and supportive work environment - unlimited upskilling through emapta academy courses (want to know more? visit https://bit.ly/emaptatrainingcalendar) what you’ll need to succeed: qualifications - 1–2 years of experience in recruitment or talent acquisition, preferably in a bpo, shared services, or consulting environment - bachelor's degree in psychology, hr, business administration, or a related field - proficiency in microsoft office suite and ats platforms (e.g., bullhorn, greenhouse, or similar) - strong interviewing skills and ability to assess both technical and behavioral competencies - excellent organizational skills and attention to detail - ability to manage multi...
Neowork is seeking a proactive and highly organized executive assistant to provide comprehensive administrative support to our client. as an executive assistant, you will play a critical role in ensuring the smooth and efficient operation of one of our clients. as an innovative bpo company, neowork is committed to providing exceptional and personalized support to our clients. as an executive assistant, you will directly contribute to our mission by customer service, sales processes, managing calendars, coordinating meetings and travel arrangements, preparing reports and presentations, and handling various administrative tasks. we are looking for an individual who thrives in a fast-paced environment, has excellent communication and organizational skills, and possesses a high level of professionalism and confidentiality. **responsibilities**: - organize and prepare **meeting agendas**, leadership sync activities, and follow-ups. - oversee **clickup task management**, ensuring tasks are updated and assigned efficiently. - support **eom (end of month) reporting** and other data tracking requirements. - assist with **monthly accounting reconciliation and follow-ups** to ensure accuracy and compliance. - help build and refine **sales proposals** in alignment with business objectives. - proofread **marketing articles** to ensure quality and consistency. - conduct **ad hoc research projects** to support strategic initiatives. - facilitate **slack follow-ups**, ensuring clear and timely communication. - send **neowork academy course reminders** to employees and learn...
¡be part of our team as a rental car agent/ contact center agent (b2-c1)! ¿tienes buen nivel de inglés, pasión por el servicio al cliente y buscas estabilidad laboral con ingresos competitivos? ¡esta es tu oportunidad! ¿quiénes somos? somos una importante empresa del sector bpo con operaciones en estados unidos, canadá e islandia, especializada en servicios de renta de vehículos. estamos en búsqueda de agentes de contact center bilingües para brindar atención de primer nivel en nuestras operaciones internacionales. requisitos: * nivel de inglés b2, c1 * experiencia 6 meses - 1 año como agente contact center bilingue * buen manejo de herramientas ofimaticas y sistemas crm. * fluidez verbal y entendimiento del idioma inglés * buscamos personas organizadas, proactivas, con excelente actitud comercial y de servicio, orientadas al cumplimiento de metas funciones principales: * identificar al cliente y verificar su reserva. * validar licencia de conducción y medio de pago. * ofrecer y vender servicios adicionales (seguros, peajes, mejoras). * realizar firma de contrato digital y validar pagos de renta. * coordinar entrega del vehículo (por código de taquilla). * registrar alquileres en sistema central y mantener actualizada la base de datos. * monitorear uso de peajes, extensiones y estado del vehículo. * cerrar contrato y solicitar reseñas de clientes. condiciones laborales: * horario: lunes a domingo, con 2 días de descanso (6:00 am. ? 3:00 pm, 1:00 pm. ? 10:00 pm.) * salario: $2.450.000 + auxilio de transporte $200.000 + prestaciones sociales de ley +...
Senior client service and operations manager (bog) horatio bogota, d.c., capital district, colombia we are seeking a highly capable senior client service and operations manager for our bogota team. this role involves directing daily operations, optimizing efficiency, ensuring compliance with service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include analyzing detailed performance metrics and implementing strategic process improvements. the position requires strong client service and operational management skills. responsibilities: supervise staff, manage workloads, provide training, and conduct performance evaluations. develop a high-performing team by fostering a positive work environment and supporting professional development. motivate and engage employees, encourage continuous improvement, and drive team performance. manage client relationships, understand their needs, resolve issues, and ensure client satisfaction. ensure adherence to slas by monitoring and maintaining service levels. contribute to business strategy by developing and executing plans to achieve goals. identify growth opportunities, explore new business avenues, and develop strategies for expansion. stay updated on industry trends, best practices, and new technologies relevant to bpo. requirements: excellent (near-native) english proficiency is mandatory. 6+ years of management experience within a bpo environment. deep understanding of bpo processes, service delivery, and operational excellence, including policy implementation and management. experience ...
Senior client service and operations manager (bog) we are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering to service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include detailed performance metric analysis and the implementation of strategic process enhancements. this role will require both client service and operational management skills. responsibilities: supervising staff, managing workloads, providing training, and conducting performance evaluations. developing a high-performing team by fostering a positive work environment and supporting the team's professional development. motivating and engaging employees, encouraging continuous improvement, and driving team performance. manage our client relationships, understanding their need, resolving issues, and ensuring client satisfaction. ensure adherence to service level agreements (slas) by monitoring and maintaining agreed-upon service levels. contribute to the overall business strategy by developing and executing plans to achieve business goals. identify opportunities for growth and expansion, exploring new business opportunities and developing strategies for growth. staying up-to-date on industry trends and best practices, keeping informed about new technologies and approaches in the bpo. requirements excellent (near-native) english proficiency is a requirement for this job. 6+ years in a management position within a bpo environme...
Recruitment trainer about the role we are seeking an experienced recruitment trainer to join our team and lead the training and development of our recruiting staff. the ideal candidate will have a strong background in u.s.-based recruitment, especially in high-volume environments, and preferably within the rpo or bpo industry. key responsibilities include developing training content, conducting onboarding sessions, implementing ongoing learning initiatives, and coaching recruiters to achieve quality and performance standards. at least 3 years of recruitment experience, preferably in rpo or bpo organizations extensive knowledge of u.s. recruitment processes such as sourcing, screening, interview coordination, and compliance experience leading or managing recruitment teams or training programs proven success in high-volume recruitment sectors (retail, call centers, logistics, healthcare, etc.) familiarity with ats platforms (e.g., bullhorn, jobdiva, greenhouse, icims) and sourcing tools (linkedin recruiter, indeed, etc.) advanced proficiency in english (c1-c2), both written and verbal apply now to learn more about this opportunity. #j-18808-ljbffr...
Join to apply for the ai data quality and engineering lead role at taskus 3 days ago be among the first 25 applicants join to apply for the ai data quality and engineering lead role at taskus get ai-powered advice on this job and more exclusive features. job description job description about taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally. presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, i...
Groupcos bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the customer service representative role at groupcos groupcos bogota, d.c., capital district, colombia 1 month ago be among the first 25 applicants join to apply for the customer service representative role at groupcos customer service & cross-selling agent (call center) – bogotá, colombia location: on-site – calle 93 , bogotá job type: full-time (42 hours/week) work schedule: fixed shifts within the time window of 9:00 am – 9:00 pm , with 2 days off per week english level: b2+ to c1 education: high school, technical, technologist, or professional experience: no experience required (face-to-face sales experience is a plus) what we offer base salary: $2,850,000 cop biweekly payments performance bonus: up to $250,000 cop unlimited sales commissions – earn as much as you want! role responsibilities provide excellent customer service via phone perform mandatory cross-selling in every call be part of a high-energy, sales-driven call center team benefits choose 2 memberships after your first month: laika, spotify, or netflix welcome outing at 1.5 months welcome bonus: $350,000 cop after 1.5 months loyalty bonuses: $1,000,000 cop at the end of year 1 $1,000,000 cop at the end of year 2 $1,000,000 cop at the end of year 3 ready to grow your career in sales and customer service? apply now and join one of the best bpo teams in bogotá! seniority level seniori...
About the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. lead performance management and development efforts across regional training and quality initiatives. partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. what we’re looking for must-have qualifications ...
4 weeks ago be among the first 25 applicants this range is provided by neowork. your actual pay will be based on your skills and experience — talk with your recruiter to learn more. base pay range $700.00/yr - $800.00/yr neowork is currently seeking a diligent and proactive virtual assistant/executive assistant to join our team in colombia. as a virtual assistant/executive assistant, you will provide comprehensive administrative support to senior executives, helping to streamline their day-to-day operations. as an innovative bpo company, neowork is dedicated to offering exceptional administrative support services to our clients. in this role, you will be responsible for managing calendars, scheduling appointments, arranging travel, handling email communications, preparing reports, and executing various administrative tasks that contribute to the efficiency of our clients' operations. the ideal candidate will be detail-oriented, highly organized, and possess outstanding communication skills. you should be able to work independently, manage multiple priorities, and demonstrate a high level of professionalism and discretion. responsibilities manage executives' calendars and schedule appointments efficiently arrange travel and accommodations for business trips handle email communications and correspondence prepare reports, presentations, and meeting materials conduct research and provide insights as needed coordinate meetings, ensuring all logistical details are managed assist with data entry, document preparation, and administrative tasks provide overall support to ...
Keukenexpo bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the wfm team leader role at keukenexpo keukenexpo bogota, d.c., capital district, colombia 5 months ago be among the first 25 applicants join to apply for the wfm team leader role at keukenexpo we are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of work force management wfm tl. requirements to apply graduate in any discipline, with good academic profile. minimum 4 years bpo experience. 1 year in supervisor or tl role. be proficient with ms office esp. excel. analytical and methodical abilities. strong team-building skills. able to effectively assess operational inefficiencies. good knowledge of measurable tasks. excellent goal tracking and report writing. strong supervisory skills with an eye for detail. excellent written and verbal communication skills in english (b2+). flexible and adaptive to work schedules. high level of integrity and accountability. we offer indefinite term contract + benefits according to law. 3.200.000 base salary. performance incentives up to 15% professional growth in the company (professional career). biweekly payments. immediate hiring. full availability + 2 days off per week. wfo about igt solutions igt solutions (igt) is a leading bpm, technology and digital services and solutions company committed to deliver innovation and busin...
Join or sign in to find your next job join to apply for the director of quality & training role at unifycx join to apply for the director of quality & training role at unifycx get ai-powered advice on this job and more exclusive features. about the role we are seeking a dynamic and experienced about the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. lead performance management and development efforts across regional training and quality initiatives. partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. collaborate with...
1 day ago be among the first 25 applicants who we are toshi stay is a fast-growing u.s.-based real estate management company. we help property owners earn more from airbnb-style rentals by managing everything—design, pricing, guest experience, and operations. we operate in cities like oklahoma city and atlanta, and we’re building a high-performance, remote-first sales team to expand further. about the role we’re hiring a lead generation specialist to help us grow our portfolio of short-term rental properties. you’ll contact u.s. property owners through cold calls, email, and messaging , qualify them, and book meetings for our sales team. you’ll receive training, scripts, and support from day one. we pay weekly and reward strong performance. what you’ll do cold call and message u.s.-based property owners using provided scripts and tools qualify leads using our pre-set criteria book calendar appointments for our closers track outreach and results in google sheets and asana communicate daily with the team on slack your schedule remote, full-time contractor role 30–40 hours per week must be available during u.s. business hours matching assigned market area (ex. cst or est) compensation this is a performance-based contractor role with guaranteed base pay and weekly performance bonuses. $400–$600 usd/month, depending on experience paid weekly via wise, payoneer, or bank transfer performance bonuses (paid weekly) $15–$25 usd per qualified meeting booked, based on lead quality all meetings must be verified and approved by sales leadership your kpi target 10 qualified meetings per w...
About the role at transcom, we are looking for an experienced training manager to lead our training team, ensuring our people are equipped with the knowledge, skills, and mindset to deliver exceptional results. you will oversee training supervisors and trainers, driving the development, delivery, and continuous improvement of training programs that meet both business and client needs. what you’ll do as a training manager, you will be responsible for: leading the design, implementation, and evaluation of training programs. conducting needs and gap analyses to enhance curriculum and maintain skill levels. overseeing the planning, scheduling, and delivery of training (including refreshers, new projects, and product launches). maintaining and updating training materials to ensure relevance and accessibility. coaching and developing trainers to ensure adherence to transcom’s training methodology. partnering with quality, operations, and client teams to ensure alignment on improvement plans. tracking training performance metrics, retention rates, and nesting results to measure success. promoting a culture of knowledge sharing, quality, and continuous learning across the organization. what we’re looking for education: university degree or higher education qualification. experience: external: 4+ years in a bpo training environment, 2+ years in a supervisory role. technical skills: proficiency in google workspace and/or microsoft office; advanced english (b2/c1). core competencies: strong understanding of adult learning principles. leadership, critical thinking, and analytical ski...
3 weeks ago be among the first 25 applicants neowork is currently seeking a versatile and detail-oriented virtual assistant/logistics coordinator to join our team. as a virtual assistant/logistics coordinator, you will provide remote administrative support to our clients while also managing logistics-related tasks. as an innovative bpo company, neowork is dedicated to providing exceptional virtual assistance and logistics services to our clients. as a virtual assistant/logistics coordinator, you will handle a variety of administrative tasks, such as managing calendars, scheduling appointments, handling email and phone communications, as well as coordinating and tracking logistics activities, including shipment coordination, inventory management, and order processing. we are looking for someone who is highly organized, proactive, and adept at multitasking. the ideal candidate should have excellent communication skills, problem-solving abilities, and the ability to work independently while demonstrating a high level of professionalism and confidentiality. responsibilities manage calendars and schedule appointments handle email and phone communications coordinate and track logistics activities, including shipment coordination, inventory management, and order processing assist with document preparation and data entry conduct research and compile information work closely with vendors, suppliers, and customers to ensure smooth logistics operations assist with other administrative tasks as needed requirements at least 3+ years of experience as a virtual as...
Exl bogota, d.c., capital district, colombia senior bpo recruitment manager – hybrid exl bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. talent acquisition supervisor | senior recruiter | psychology do you have experience leading recruitment strategies in the bpo sector? are you passionate about attracting and developing high-impact talent? if so, this opportunity is for you! at exl, we are looking for a senior bpo recruitment manager to join our team in bogotá. this strategic role will be key in leading talent attraction initiatives, optimizing recruitment processes, and managing recruitment teams for both local and international operations. responsibilities this role will focus on managing the bpo services recruitment team in activities such as sourcing, interview scheduling, and other recruitment administration tasks for open requisitions. this is a hybrid role, with on-site work 3 days per week at the exl bogotá office. oversee the recruiting team’s intake and data entry for opening, updating, and maintaining srfs with job requirements in the applicant tracking system (ats), as well as posting positions to job portals. ensure accurate data entry in the ats and hris for the seamless onboarding of selected candidates. conduct thorough screening calls to assess candidate fit before referring them to hiring managers for interviews, ensuring the team follows the same standards. determine applicant requirements by reviewing job descriptions and qualifications; schedule intake calls with hiring managers to clarify require...
Join to apply for the team leader - bpo sector role at peak support 3 days ago be among the first 25 applicants join to apply for the team leader - bpo sector role at peak support our mission is to empower our team to innovate and deliver beyond expectations. we are looking for a team leader who embodies company's core values and shares our deep commitment to our clients and team members. if you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you. we offer competitive compensation and excellent benefits. comprehensive training and development programs. a fun, inclusive workplace culture. opportunities for personal and professional growth. ready to take the next step in your career? we’re looking for individuals who are proficient in both verbal and written english, demonstrating strong communication abilities. possess a robust background in performance management, showcasing the ability to drive results effectively. are adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts. demonstrate exceptional coaching skills to empower and develop team members effectively. can maintain composure and delivering results under high-pressure situations. have a proven track record of achieving targets and enhancing agent performance. show commitment to providing outstanding service and prioritizing customer satisfaction. possess keen analytical skills with meticulous attention to detail. exhibit strong decision-making and problem-solving abilitie...
Compartir facebook empresa peak support descripción de la empresa empresa encargada de brindar soluciones de business process outsourcing departamento bogotá dc localidad remoto tipo de contratación tiempo completo descripción de la plaza our mission is to empower our team to innovate and deliver beyond expectations. we are looking for a team leader who embodies company's core values and shares our deep commitment to our clients and team members. if you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you. we offer: competitive compensation and excellent benefits. comprehensive training and development programs. a fun, inclusive workplace culture. opportunities for personal and professional growth. ready to take the next step in your career? we’re looking for individuals who: are proficient in both verbal and written english, demonstrating strong communication abilities. possess a robust background in performance management, showcasing the ability to drive results effectively. are adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts. demonstrate exceptional coaching skills to empower and develop team members effectively. can maintain composure and delivering results under high-pressure situations. have a proven track record of achieving targets and enhancing agent performance. show commitment to providing outstanding service and prioritizing customer satisfaction. possess keen analytical skills with meticulous attention to detail. exhibit strong decis...
Our mission is to empower our team to innovate and deliver beyond expectations. we are looking for a team leader who embodies company's core values and shares our deep commitment to our clients and team members. if you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you. we offer: competitive compensation and excellent benefits. comprehensive training and development programs. a fun, inclusive workplace culture. opportunities for personal and professional growth. ready to take the next step in your career? we’re looking for individuals who: are proficient in both verbal and written english, demonstrating strong communication abilities. possess a robust background in performance management, showcasing the ability to drive results effectively. are adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts. demonstrate exceptional coaching skills to empower and develop team members effectively. can maintain composure and delivering results under high-pressure situations. have a proven track record of achieving targets and enhancing agent performance. show commitment to providing outstanding service and prioritizing customer satisfaction. possess keen analytical skills with meticulous attention to detail. exhibit strong decision-making and problem-solving abilities. are familiar with call center tools and processes, demonstrating a sound understanding. preferred, but not required: 2 years' experience as a team leader in the bpo industry. strong background sup...
About the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. lead performance management and development efforts across regional training and quality initiatives. partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. what we’re looking for must-have qualifications ...
We are seeking a highly motivated and experienced team manager to lead our support operations, a fast-paced and customer-centric saas platform in the restaurant technology space. this role requires a strong leader with a proven track record in client management, data analysis, team leadership, and performance optimization. the ideal candidate thrives in a dynamic environment and can balance day-to-day team oversight with strategic initiatives aimed at driving service excellence. key responsibilities lead a team of support agents handling inbound calls and ticket-based customer inquiries. serve as the primary point of contact for client communications, ensuring alignment on goals, kpis, and operational updates. monitor and analyze team performance metrics, including csat, sla adherence, aht, fcr, backlog, attendance, and more. drive daily performance management, including coaching, mentoring, quality assurance, and development planning. conduct regular team meetings, 1:1s, and performance reviews, fostering a culture of accountability and continuous improvement. partner with internal stakeholders (qa, wfm, training) to ensure delivery excellence and compliance with standards. proactively identify and implement process improvements to optimize workflows and reduce handling time. manage operational escalations with urgency, professionalism, and root cause follow-through. support workforce planning including scheduling, forecasting, and capacity management. conduct client wbrs/mbrs/qbrs qualifications 2–5 years of experience as a team leader, supervisor, or manager in a bpo o...
Unifycx is growing and we are looking for a call center team lead to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? the call center team lead is responsible for overseeing and guiding a team of customer service representatives to ensure exceptional service delivery and operational efficiency. this role involves managing daily operations, monitoring performance, providing coaching and support, and addressing complex customer inquiries. the team lead will play a pivotal role in achieving the team's goals and maintaining high customer satisfaction levels. key responsibilities: team management: supervise and support a team of call center representatives. conduct regular team meetings and one-on-one coaching sessions. monitor and evaluate team performance, providing constructive feedback and guidance. manage scheduling and ensure adequate coverage to meet service level targets. performance monitoring: track key performance indicators (kpis) such as call volume, average handle time, and customer satisfaction scores. analyze performance data and prepare reports for management review. implement and oversee performance improvement plans as needed. customer service excellence: handle escalated customer issues and resolve complex inquiries. ensure adherence to company policies and procedures for handling customer interactions. foster a customer-centric culture within the team. training and development: onboard and train new team members, ensuring they understand job responsibilities and perf...
Customer service & cross-selling agent (call center) – bogotá, colombia location: on-site – calle 93, bogotá job type: full-time (42 hours/week) work schedule: fixed shifts within the time window of 9:00 am – 9:00 pm, with 2 days off per week english level: b2+ to c1 education: high school, technical, technologist, or professional experience: no experience required (face-to-face sales experience is a plus) what we offer: base salary: $2,850,000 cop biweekly payments performance bonus: up to $250,000 cop unlimited sales commissions – no cap on earnings role responsibilities: provide customer service over the phone perform mandatory cross-selling on every call work in a sales-driven call center environment benefits: choose 2 memberships after the first month: laika, spotify, or netflix welcome outing at 1.5 months welcome bonus: $350,000 cop after 1.5 months loyalty bonuses: $1,000,000 cop at the end of year 1 $1,000,000 cop at the end of year 2 $1,000,000 cop at the end of year 3 ready to build your career in sales and customer service? apply now and join one of the top bpo teams in bogotá!...
Job summary the individual will serve as the main point of contact with senior executives of clients as well as institutions of the colombian government aimed at developing the activity of service centers in the country, networking and technology trends. also, will be responsible for leading the establishment of the business process outsourcing (“bpo”) operations for assigned clients, both existing operations as well as newly migrated accounts. responsibilities including working with the migration team on the transition of bpo functions from new clients to auxis’ colombia service center for multiple locations (bogotá, barranquilla, medellin), as well as supporting the to-be process design, organizational design, technology deployment to support these operations. duties also include managing the full range of day-to-day bpo services and operations, primarily focusing on a range of back office services, including accounting, accounts payable, accounts receivable, treasury and other related functions. this position will likely require travel to auxis or client sites that are located outside of colombia. responsibilities ongoing bpo management provide ongoing guidance and oversight on business process and operational best practices, key performance indicators, market and industry trends and other performance and cost drivers related to in scope processes. serve as interface to client management on all related operational matters. maintain regular communication with auxis executive and bpo management on all client activities, performance, issues, risks and sla and regulatory com...
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