Join to apply for the ocean freight forwarder role at dhl global forwarding. get ai-powered advice on this job and more exclusive features. location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments ...
Customer implementation expert. project manager join to apply for the customer implementation expert. project manager role at dhl global forwarding customer implementation expert. project manager join to apply for the customer implementation expert. ...
Av-297580 bogotá,distrito capital de bogotá,colombia vollzeit unbefristet 46 global forwarding, freight dhl global forwarding (colombia) s.a.s. título del puesto: customs operations specialist job location: bogotá d.c dar seguimiento a las áreas encargadas de operaciones y procesos del despacho aduanero, asegurando su ejecución de acuerdo con los estándares y lineamientos internos en el marco de compliance. key responsabilities: - dar seguimiento a las operaciones aduaneras. - asesorar a los clientes en temas técnicos. - realizar cotizaciones de impuestos y gastos de despacho. - apoyar a los agentes aduanales en las actividades operativas que dependan de dhl (revalidaciones, transportes, apoyos con terminales, almacenes). - crear files en cw1 y dar seguimiento a los embarques. - subir soportes a cw1 para facturación en el proceso end to end. - elaborar proceso en sat (plataforma de aprobaciones y elaboraciones de gastos) para la confirmación de depósitos y transferencia de fondos a los agentes aduanales. - generar reporte de desempeño mensual de los clientes y hacer la revisión presencial o vía telefónica. requisitos: - licenciatura en negocios internacionales, comercio exterior, relaciones internacionales, ingeniería logística afín o experiencia equivalente. - experiencia mínima de 1 año - conocimiento ley aduanera. - procesos de despacho de importación y exportación. - inglés nivel intermedio (b1) nice to have: - diplomado o equivalente en logística - leyes relacionadas con el comercio exterior y aduanas...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: - support the gatekeeper from pre-bid to post bid on nominated afr / ofr opportuniti...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: - support the gatekeeper from pre-bid to post bid on nominated afr / ofr opportuniti...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: - support the gatekeeper from pre-bid to post bid on nominated afr / ofr opportuniti...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: * manage and assist our sales force with preparing, finalizing and delivering a timel...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: - support the gatekeeper from pre-bid to post bid on nominated afr / ofr opportuniti...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: - support the gatekeeper from pre-bid to post bid on nominated afr / ofr opportuniti...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: - support the gatekeeper from pre-bid to post bid on nominated afr / ofr opportuniti...
Title: specialist sls (cps – country pricing support) location: gsc bog in this role you will analyze and recommend appropriate pricing for dhl ocean freight product by conducting market analysis, best port options, profitability analysis, and revenue simulations. key responsibilities: * create market competitive pricing solutions including lcl, inlands, fcl as needed * formulate timely, competitive, and accurate responses to global rfqs and local pricing requests. * self-audit to ensure that all pricing responses have been completed timely, correctly and error free * manage and update pricing for existing customers * provide pricing for sales growth on country level, support and follow up with sales * ensure adequate opportunity prioritization, pricing, routing and solution design (timely and quality wise) in alignment with sales skills / requirements: * professionals/students in industrial engineering, business administration, international business or similar occupations. * minimum 2 years of experience in ocean pricing * in-depth knowledge of ocean freight forwarding business and understanding of supply chain logistics * experience creating and managing all aspects of rfp’s * exceptional prioritization and organizational skills * good level of ms excel and other ms office tools. * fluent communication in english (verbal and written). * customer service and communication skills. * teamwork and autonomy...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: - support the gatekeeper from pre-bid to post bid on nominated afr / ofr opportuniti...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: - support the gatekeeper from pre-bid to post bid on nominated afr / ofr opportuniti...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: - support the gatekeeper from pre-bid to post bid on nominated afr / ofr opportuniti...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: - support the gatekeeper from pre-bid to post bid on nominated afr / ofr opportuniti...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: - support the gatekeeper from pre-bid to post bid on nominated afr / ofr opportuniti...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: - support the gatekeeper from pre-bid to post bid on nominated afr / ofr opportuniti...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: - support the gatekeeper from pre-bid to post bid on nominated afr / ofr opportuniti...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: - support the gatekeeper from pre-bid to post bid on nominated afr / ofr opportuniti...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: - support the gatekeeper from pre-bid to post bid on nominated afr / ofr opportuniti...
Join our “sales support team” at dhl global forwarding, freight (dgff) gsc – global service centre! job title: expert sales - house of pricing support job grade – l (if this is part of the ijp announcement) job location: bogota are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 4,800 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as an airfreight or ocean freight pricing expert you will support the execution of an improved global tender process for airfreight or ocean freight product. the afr / ofr pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit. key responsibilities: bid management: - support the gatekeeper from pre-bid to post bid on nominated afr / ofr opportuniti...
Title: specialist sls (cps – country pricing support) location: gsc bog in this role you will analyze and recommend appropriate pricing for dhl ocean freight product by conducting market analysis, best port options, profitability analysis, and revenue simulations. key responsibilities: - create market competitive pricing solutions including lcl, inlands, fcl as needed - formulate timely, competitive, and accurate responses to global rfqs and local pricing requests. - self-audit to ensure that all pricing responses have been completed timely, correctly and error free - manage and update pricing for existing customers - provide pricing for sales growth on country level, support and follow up with sales - ensure adequate opportunity prioritization, pricing, routing and solution design (timely and quality wise) in alignment with sales skills / requirements: - professionals/students in industrial engineering, business administration, international business or similar occupations. - minimum 2 years of experience in ocean pricing - in-depth knowledge of ocean freight forwarding business and understanding of supply chain logistics - experience creating and managing all aspects of rfp’s - exceptional prioritization and organizational skills - good level of ms excel and other ms office tools. - fluent communication in english (verbal and written). - customer service and communication skills. - teamwork and autonomy...
Job summary analyze and recommend appropriate pricing for dhl ocean freight product by conducting market analysis, best port options, profitability analysis, and revenue simulations. qualifications - professionals/students in industrial engineering, business administration, international business or similar occupations. - minimum 2 years of experience in ocean pricing - in-depth knowledge of ocean freight forwarding business and understanding of supply chain logistics - exceptional prioritization and organizational skills responsibilities - create market competitive pricing solutions including lcl, inlands, fcl as needed - formulate timely, competitive, and accurate responses to global rfqs and local pricing requests. - self-audit to ensure that all pricing responses have been completed timely, correctly and error free - manage and update pricing for existing customers - provide pricing for sales growth on country level, support and follow up with sales - ensure adequate opportunity prioritization, pricing, routing and solution design (timely and quality wise) in alignment with sales skills - good level of ms excel and other ms office tools. - fluent communication in english (verbal and written). - customer service and communication skills. - teamwork and autonomy descripción del trabajo lorem ipsum dolor sit amet , consectetur adipiscing elit. nullam tempor vestibulum ex, eget consequat quam pellentesque vel. etiam congue sed elit nec elementum. morbi diam metus, rutrum id eleifend ac, porta in lectus. sed scelerisque a augue et ornare. donec lacinia nisi nec o...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: · respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) · ocean operational knowledge covering shipment creation, track and trace and delivery at destination. · enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands · effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer · meet all commitments to the customers in terms of follow-up/ongoing communication · follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer · exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer · accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales · record any customer complaints; solves customer complaints or assigns tasks to other functions · well versed with freight forwarding terms specially incoterms and ways to connect locally to offer...
Av-303753 bogotá,distrito capital de bogotá,colombia vollzeit unbefristet 44 global forwarding, freight dhl global forwarding (colombia) s.a.s. title: associate sls crt location: gsc bog key responsibilities: provide support to the sales support team in us by: - support for large customer ad hoc & spot quoting. - receive, review, process, and redirect the quotes to the stations for export shipments from the usa. - support the us incentive team in activities such as incentive calculations, quality checks, and management of databases, among others. - create, update, and manage internal documents such as sops, process maps, and work instructions to ensure process clarity and compliance. - perform track & trace activities for shipments, ensuring timely updates to stakeholders and proactive resolution of issues. - contact dgf stations worldwide when required to request shipment information and ensure timely responses. - create, analyze, and distribute reports for the us sales team according to the parameters specified by the bp, including sending relevant information to the respective stakeholders. - generate and deliver qbrs, mrms, and other periodic reports as required, ensuring accurate filtering and analysis of data to support decision-making. - provide visibility to the sales representatives and the accounts handled about current performance through continuous communication with the stakeholders. - generate bids & leads reporting and provide support based on the updates shared by the stakeholder. skills / requirements: - professionals in industrial eng...
Av-303754 bogotá,distrito capital de bogotá,colombia vollzeit unbefristet 44 global forwarding, freight dhl global forwarding (colombia) s.a.s. title: expert sls crt (cpm) location: gsc bog key responsibilities: general purpose of the function: develop a strong and trustful relationship with clients through timely and accurate communications. - responsible for providing support to the assigned account. - review and ensure the achievement of specific client kpis and service agreements. - generate, analyze, and present performance reports to stakeholders. - maintain clear and effective communication with internal and external third parties to meet client expectations. - provide proactive issue resolution and implement corrective and preventive actions to ensure service excellence. - act as the key contact for escalations, ensuring timely and effective solutions. - develop and maintain sustainable relationships with internal and external stakeholders. - coordinate and oversee business implementations. - participate in and/or lead customer reviews (qbr and/or mbr). - coordinate stakeholder activities, ensuring quality, compliance, and timeliness. - understand client documentation requirements and provide detailed guidelines to stakeholders to ensure compliance. - recommend and coordinate necessary changes based on process analysis. - assist dgf operations in resolving complex issues. - create, update, and manage internal documentation, including sops, process maps, and work instructions. - lead the implementation of process improvements, workflow optimization...
Title: specialist sls (cps – country pricing support) location: gsc bog in this role you will analyze and recommend appropriate pricing for dhl ocean freight product by conducting market analysis, best port options, profitability analysis, and revenue simulations. key responsibilities: - create market competitive pricing solutions including lcl, inlands, fcl as needed - formulate timely, competitive, and accurate responses to global rfqs and local pricing requests. - self-audit to ensure that all pricing responses have been completed timely, correctly and error free - manage and update pricing for existing customers - provide pricing for sales growth on country level, support and follow up with sales - ensure adequate opportunity prioritization, pricing, routing and solution design (timely and quality wise) in alignment with sales skills / requirements: - professionals/students in industrial engineering, business administration, international business or similar occupations. - minimum 2 years of experience in ocean pricing - in-depth knowledge of ocean freight forwarding business and understanding of supply chain logistics - experience creating and managing all aspects of rfp’s - exceptional prioritization and organizational skills - good level of ms excel and other ms office tools. - fluent communication in english (verbal and written). - customer service and communication skills. - teamwork and autonomy...
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