Requisition id: 232612 we are committed to investing in our employees and helping you continue your career at scotiagbs purpose responsible for providing oversight and guidance to the employee services teams ensuring adequate resourcing, quality cont...
Scotiatech bogota, d. c. capital district, colombia servicenow developer at scotiabank, we want you to be part of a team that is always in personal and professional growth. for this reason, we are looking for our new servicenow developer! what will y...
Cloud engineer **requisition id:** 227745 **employee referral program – potential reward:** $400,000.00 we are committed to investing in our employees and helping you continue your career at scotiatech. **the team** public cloudops engineer is a specialized technology operations function which provides day 2 support for the bank’s strategy public cloud infrastructure and services on google kubernetes engine, platform support and delivery, pipelines, and operational readiness services including design consultation, onboardings and reporting. the current public cloud platforms include the google cloud platform (gcp) and microsoft azure cloud. **the role** this individual contributor role provides technical administration and expertise in the following technology areas: + support it service management (itsm) incidents, problems, change and service requests for the team to ensure public cloud infrastructure and delivery pipelines related to kubernetes are available and performing within operational standards. + drive root cause analysis and problem resolution where required to prevent repeat issues and/or improve key performance indicators for the team. + follow and develop procedures and best-practices to prevent unplanned outages. + improve proactive monitoring and remediation to reduce customer impact and improve mttr. + apply sre methodology for all process, tools and technology managed by public cloud operations. + establish procedures and policies that ensure problems are documented and resolved. **some of the key accountabilities include:** ...
Software engineer specialist- scotiatech requisition id: 229079 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **key accountabilities:** + works closely with end-users, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. must take an interest in understanding the business functions of the end-users. + investigate, analyze, develop and maintain a strong knowledge of trading workflows, technology and market structure to ensure most streamlined approaches are implemented + participate in meetings/stand ups with stakeholders to prioritize development tasks aligned with business goals. + contributes to the design of new applications and undertakes enhancements. + makes recommendations towards the development of new code or reuse of existing code + involved in the full software development life cycle and is responsible for designing, coding, testing, implementing and supporting application software that is delivered on time and within budget. + show initiative to prepare and document artefacts that is important to the team + prepare and support application releases intended for implementation to uat and production environments + perform support of production trading applications to troubleshoot and quickly resolve any is...
Summer student requisition id: 228782 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. a location(s): colombia : bogota : bogota scotia gbs is a scotiabank group company located in bogota, colombia created to support different processes of the bank and the development and execution of its global services strategy in 15 countries in the americas. it is composed of 7 service units. we offer an inclusive, positive work environment, and competitive benefits. at scotiagbs, we value the unique skills and experiences each individual brings to the bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. candidates must apply directly online to be considered for this role. we thank all applicants for their interest in a career at scotiagbs; however, only those candidates who are selected for an interview will be contacted. required skill profession other general...
Summer student **requisition id:** 216211 we are committed to investing in our employees and helping you continue your career at scotiagbs en scotiagbs del grupo scotiabank queremos que hagas parte de nuestro equipo que siempre está en constante crecimiento y desarrollo. por esta razón estamos buscando a nuestro próximo practicante para el área de **recursos humanos.** **¿qué harás?** + encargado de administrar plataforma de ausentimos (se revisan los ausentismos que los colaboradores envían) a través de nuestra plataforma interna. + comunicación con los colaboradores y líeres de área. + apoyo en actividades administrativas del cas (inclusión de beneficiarios, realización de certificados laborales, atención directa a los colaboradores). **¿qué necesitas?** + estudiante de últimos semestres de programas técnicos / tecnológicos del área administrativa, financiera, recursos humanos o similares. + nivel de inglés b1+ - b2 (deseable, no es obligatorio) + habilidades ofimáticas (excel) + mucho interés y disposición para aprender, actitud positiva. vacante para la **ciudad bogotá, 100% presencial.** si estas buscando una gran oportunidad y quieres unirte a nuestro equipo, te invitamos a postularte para contribuir al éxito general. location(s): colombia : bogota : bogota scotia gbs is a scotiabank group company located in bogota, colombia created to support different processes of the bank and the development and execution of its global services strategy in 15 countries in the americas. it is composed of 7 service units. we offer an inclusive, p...
Senior financial analyst enviar candidatura ahora » **fecha:** 2 ago 2025 **ubicación:** bogota, dc, co **empresa:** scotiabank id de la solicitud: 232110 gracias por tu interés en scotiagbs, el mejor campus de bogotá. Únete a un equipo ganador con un propósito claro, comprometido con el logro de resultados en un entorno inclusivo y de alto desempeño. **_propósito_** apoyar al equipo de finanzas soporte en sus actividades diarias, procesos operativos e implementación de mejoras en los procesos del día a día y cierres / ciclos financieros. **_responsabilidades_** + actualizar e informar a canadá durante las fechas limites el valor a facturar para que puedan hacer las provisiones pertinentes durante las fechas establecidas en el ciclo contable de la compañía. + dar soporte en las actividades recurrentes de las unidades de servicio + actualizar base de datos con los gastos de las unidades de servicio para cada cierre contable, esto asegurando disponibilidad de la información para distintos análisis del área. + generar soportes de las facturas para las más de 16 unidades que hacer parte de las unidades de servicio, asegurando que la información de área de fp&a; y el área de contabilidad están alineadas en sus diferentes bases de datos. + validar las cifras del dashboard del área, haciendo comentarios sobre posibles diferencias que se puedan evidenciar al comparar con el archivo de cierre contable. + actualizar la lista de empleados que se cobran a las diferentes unidades del área de tecnología, validando que estos tengan la información necesaria ...
Payroll analyst we are committed to investing in our employees and helping you continue your career at scotiagbs the payroll analyst is responsible for supporting the canadian payroll operations team with daily payroll functions including assisting the team with the bi-weekly payroll process, management of employee inquiries, preparation of roes, and tax forms and various projects. in addition, provide support with an eagerness to learn and be challenged. **accountabilities** • champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge • support the day-to-day payroll activities within the payroll operations team including preparation and processing of the biweekly payroll, the preparation of roes and tax forms using the sap payroll system • assist with payroll-related investigations escalated through the hr service – case management syste. • assists with year-end payroll activities (t4’s, rl1’s, reconciliations and filings) – on an as needed basis • lead the active claims process through exection of reports, audits and employee email communication • assits with year-end activities and processes such as auditing tax slips, and working with hr partners to ensure a successful year-end closing • ensures the processing and completion of all payroll data are in compliance with the bank’s policies and procedures, and regulatory requirements • understands how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions • leads by example by...
Quality assurance functional associate **requisition id:** 212320 we are committed to investing in our employees and helping you continue your career at scotiatech. **job purpose** contributes to the overall success of the quality assurance | service management technology (smt) team under global engineering, operations & functions ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **key accountabilities** 1. execute, manage and co-ordinate testing for projects/releases which includes: 1. design qat test plans; create the test documentation (functions, testcases, scripts); balance the need to mitigate risk with the optimal use of testing resources while adhering to qat policies, standards, and procedures. 2. schedule and approve the release of projects into the qat environment, execute the sit (system integration testing) and defect management tracking. 3. managing the uat phase via executing complex test plans and overseeing the execution of uat testing, coordinating resources, people and environments on a daily basis to meet the specific requirements for a project; manage multiple stakeholders with conflicting time and needs requirements; co-ordinate code delivery with external service providers. 4. assess qat projects to determine the risk of releasing the code into the current test environment, specifically the possible impact to multiple p...
Descripción de la empresa: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo), reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6,500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiencias. misión del cargo: realizar efectivamente el proceso de venta telefónica y velar por el cumplimiento del ratio establecido por la campaña. funciones del cargo: nota: es indispensable completar el proceso de selección a través de aira, de lo contrario, tu postulación no será tenida en cuenta. cuenta: cardif insourcing cargo: asesor comercial salario: $smmlv + auxilio de transporte + prestaciones de ley comisiones desde $300,000 - $2,000,000 - $4,000,000 contrato: término fijo por tres meses, con probabilidad de ser renovado según desempeño. lugar de trabajo: sede in house en instalaciones del cliente, edificio scotiabank. horarios laborales: lunes a viernes de 7:20 am a 5:00 pm (turnos rotativos de 8 horas), sábados de 9:00 am a 12:00 pm. (total de 44 horas semanales). contratación inmediata un...
Summer student requisition id: 227513 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. **¡tu futuro profesional empieza en scotiagbs colombia!** ¿estás buscando una oportunidad única para impulsar tu carrera en un ambiente de constante crecimiento y desarrollo? en **scotiagbs** , parte del grupo **scotiabank** , te invitamos a ser parte de nuestro equipo. estamos buscando **estudiantes de últimos semestres de derecho** para realizar su práctica profesional durante el segundo semestre de 2025 bajo **modalidad de contrato de aprendizaje** . esta es una excelente oportunidad para que pongas en práctica tus conocimientos, desarrolles nuevas habilidades y contribuyas al éxito de una empresa líder a nivel global. **tendrás la oportunidad de:** + apoyar en la elaboración, revisión y negociación de contratos. + responder consultas en materia de derecho laboral. + participar en la revisión y actualización de políticas internas. + apoyar en la respuesta a derechos de petición. + colaborar en temas migratorios y regulatorios. + utilizar herramientas de **microsoft office** para la gestión de documentos y reportes. **requisitos:** + ser estudiante de derecho en bogotá, habilitado por su universidad para realizar prácticas bajo contrato de aprendizaje. + contar con disponibilidad para trabajar **100% presencial** en horario de **8:00 a.m. a 5:30 p.m.** + tener actitud proactiva, atención al detalle y muchas ganas de aprender. ...
Data engineering applications associate etl enviar candidatura ahora » **fecha:** 13 ago 2025 **ubicación:** bogota, dc, co **empresa:** scotiabank **requisition id:** 217401 we are committed to investing in our employees and helping you continue your career at scotiatech. **purpose** the etl developer will contribute to the overall success of the global enterprise technology – corporate security globally by designing and implementing end to end etl solutions from data analysis, data modeling to etl. **accountabilities** + champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. + build best in class etl solutions, and will be working closely with product owners, developers, scrum masters, project management and stakeholders. + analyze highly complex business rules and logic and translating those into technical implementations + perform data wrangling to merge disjointed data sources and implement complex data transformation + develop etl process using ms sql server bi stack, sql server integration services and ms azure data factory to ingest, transform, cleanse and load data into on-prem sql server 2017, 2019 and/or azure sql db + conduct source data analysis and profiling to complete source to target mapping + logical and physical data modeling to develop highly optimized data infrastructure for fast querying of large volume of data • assure data quality, security, and compliance requirements are met + provide proactive support and maintenance to the existent etl s...
Hire & onboarding consultant requisition id: 229808 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. **purpose** contributes to the overall success of the hire & onboarding team within hr services operations globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. **accountabilities** • champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. • support in the contribution of opportunities for improvement in the process and effectiveness of delivering project objectives and goals. • monitors and triages requests received via our case management system to their respective teams or advisors’ queue in a timely manner. • liaise with the regulatory bodies in every country to maintain the integrity of the clause library, offer letter templates, contract templates, additional clauses or any internal offer letters, and case management templates. • drives the internal auditing initiatives to ensure data accuracy and integrity of hr employee records such as but not limited to all payroll and stakeholders’ reports. • fully understanding and expertise country local hr systems, regulations, and internal processes/policies. • assist the advisors with complex emp...
• nivel académico: - bachiller. • experiencia laboral: mÃnimo 3 meses certificable en call center en ventas preferible. • funciones: - importante empresa solicita personal para campaña scotiabank colpatria. - atender llamadas, mensajes y preguntas de los clientes, ya sea para responder consultas, gestionar sus demandas de servicios especÃficos o para resolver quejas en relación con servicios prestados, procedimientos y productos. - operar sistemas de enlistados de directorio informático o convencional indicando requisitos e introduciendo en el sistema datos sobre eventos, productos, servicios entre otros, para brindar información a clientes. - registrar y procesar la información objeto de consulta, para optimizar la prestación del servicio. - operar sistemas de conmutador para realizar, recibir y distribuir llamadas telefónicas, tomar mensajes y suministrar la información básica requerida. - brindar información telefónica a clientes y público sobre artÃculos, se...
Accounting analyst - finance services unit enviar candidatura ahora » **fecha:** 1 ago 2025 **ubicación:** bogota, dc, co **empresa:** scotiabank id de la solicitud: 232256 gracias por tu interés en scotiagbs, el mejor campus de bogotá. Únete a un equipo ganador con un propósito claro, comprometido con el logro de resultados en un entorno inclusivo y de alto desempeño. **purpose** contributes to the overall success of the wealth operation in finance services unit ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. the accounting analyst is responsible for ensure that the transactions booked in the gl system reflect the economic reality, considering the timely and accurate processing of financial transactions for the bank’s subsidiaries and guarantee the reasonableness of accounting information under the scope of accounting team in bogota. **accountabilities** • champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. • record and post transactions in the local and enterprise systems for daily, monthly and quarterly processes. • maintain all the supporting documentation updated. • prepare and analyze balance sheet reconciliation. • do follow-up to open items in accounts receivable and accounts payables. • prepare, analyze and issue accounting and technical reports...
Asesor de experiencia al cliente bilingüe requisition id: 226544 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. **_propósito_** contribuye al éxito general del banco de canadá operando en scotiagbs colombia contact centre a nivel global, garantizando que los objetivos, planes e iniciativas individuales específicas se lleven a cabo o se cumplan en apoyo a las estrategias y objetivos de negocios del equipo. el agente de servicio al cliente ofrece un servicio de calidad a los clientes internos y externos mediante la entrega de una resolución rápida, precisa y profesional a consultas por teléfono, en línea y por escrito a través del uso efectivo del modelo de experiencia del cliente. la resolución incluye la culminación precisa de todas las actividades y operaciones requeridas. el agente de servicio al cliente es responsable de la profundización de la relación con el cliente mediante la identificación y discusión de la correspondencia adecuada entre las necesidades de los clientes y los productos y servicios disponibles. el titular será medido por los objetivos establecidos. **_prácticas de ventas_** proseguir activamente las operaciones eficaces y eficientes de sus áreas respectivas, asegurándose de que los mecanismos de control diario del negocio sean suficientes, se asimilen y sean eficaces para cumplir las obligaciones con respecto al riesgo operacional, el riesgo de cumplimiento normativo, el riesgo de lavado de dinero y fina...
Software engineer associate requisition id: 229170 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **server side rendering backend developer** the backend developer is responsible for creating and managing the server side of applications, databases and business logic, ensuring that the data flow between the server and the client works correctly. you will work as part of a team to ensure that the business and technical architecture of the delivered solution matches business requirements. you will be asked to contribute on various aspects of design and development of resources while working with architects, developers, key business stakeholders, various technical support teams across the bank, regulatory and compliance groups, and senior leadership. **is this role right for you?** effective design, development, integration, testing and implementation of complex business requirements.applying technological knowledge to the design of models and/or systems, formulating detailed technical designs, investigating, and recommending technical solutions, developing, and delivering applications using agile development methodologies **education:** + bachelor’s degree or equivalent in system engineer **skill set for the role** + 3+ years of development experience required + technical proficiency in: + java (17 + ...
It support analyst **requisition id:** 225393 **employee referral program – potential reward:** $0.00 we are committed to investing in our employees and helping you continue your career at scotiagbs **_puesto: it support analyst / it -_** **_vicepresidencia de operaciones_** **_/_** **_scotiagbs bogotá, colombia_** **_propósito_** brindar un soporte técnico básico y especializado para incidentes y requerimientos tecnológicos relacionados con las unidades de negocio y departamentos de gbs colombia de forma reactiva, preventiva, proactiva y predictiva. contribuir con el logro de los objetivos tanto del departamento de it como de la vicepresidencia de operaciones y de gbs colombia, a través de la ejecución de las actividades asignadas al rol y a las responsabilidades. proporcionar a todos los usuarios el más alto nivel de fiabilidad y disponibilidad de los recursos tecnológicos relacionados con equipos de computación, equipos telefónicos, dispositivos periféricos de hardware, equipos de audio/video, infraestructura de redes, servidores, así mismo las aplicaciones y el software. **_responsabilidades_** + gestionar las tecnologías de la información, que incluyen y no se limitan a las plataformas de tecnología, sistemas de información, software corporativo, infraestructura de comunicaciones, canales de datos, canales de voz y equipos de cómputo, asegurando su disponibilidad y soporte. + proporcionar soporte técnico relacionado con incidentes de hardware de computadores y equipos tecnológicos como computadoras, impresoras, periféricos, salas de conferencias, ...
Hr data management advisor **requisition id:** 232478 **employee referral program – potential reward:** $0.00 we are committed to investing in our employees and helping you continue your career at scotiagbs **purpose** responsible for the accurate and timely execution of employee event data changes including reviewing, transacting or answering escalated inquiries on personal data change requests including hiring, onboarding, job changes, pay changes, employee separations, profile changes, in line with standard policies, procedures and service level agreements. this team will also answer escalated questions where appropriate. **accountabilities** • champions a customer-focused culture to leverage broader bank relationships, systems, and knowledge • enters/processes employee and/or job data changes in hr systems throughout the employee lifecycle events • ensures data accuracy and integrity of employee records through established internal control mechanisms • responds to inquiries pertaining to specific employee lifecycle events by producing documents using available data and populating templates (e.g. severance letters and agreements, employment letter, etc) and answering escalated issues from different stakeholders • runs regular daily/weekly reports to assess performance against standard procedures and service level agreements (sla’s) • seeks opportunities to improve operational effectiveness, and propose recommendations to managers, employee lifecycle and senior managers, employee lifecycle • understands how the bank’s risk appetite and risk cul...
Press tab to move to skip to content link select how often (in days) to receive an alert: requisition id: 230816 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of the global cyber threat intelligence function ensuring specific individual goals, plans, initiatives are executed and or delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures . accountabilities - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - able to conduct research and analysis of emerging cyber security threats and assess the potential impact to the bank. - maintain general awareness of threat landscape in latam countries - providing spanish proficiency in latam focused reporting and presentations - strive in creating quality technical papers documenting security threats, risks, and mitigation techniques. - proficient in communicating situational awareness and technical intelligence to internal and external stakeholders and trusted partners. - understand how the bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions. - actively pursu...
Benefits and leave experience advisor **requisition id:** 211892 we are committed to investing in our employees and helping you continue your career at scotiagbs **purpose** responsible for the accurate and timely execution of employee leave data changes including reviewing, transacting or answering escalated inquiries on paid and non-paid leaves of absences, in line with standard policies, procedures and service level agreements. as a member of the benefits & leaves experience team, will also be involved in gathering information to help resolve escalations where appropriate. **accountabilities** + champions a customer-focused culture to leverage broader bank relationships, systems, and knowledge + enters/processes employee leave status changes in hr systems throughout the leave process + ensures data accuracy and integrity of employee records through established internal control mechanisms + responds to inquiries pertaining to specific employee leave events and answering escalated issues from different stakeholders + runs regular daily/weekly reports to assess performance against standard procedures and service level agreements (sla’s) + seeks opportunities to improve operational effectiveness, and propose recommendations to lead, managers, and senior manager, benefits & leaves experience + understands how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions + actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiv...
Software engineer specialist **requisition id:** 223259 we are committed to investing in our employees and helping you continue your career at scotiatech. cca technology – retail digital engineering team is currently looking for a **senior android developer** to join the cca android team currently working on new features and enhancements to the caribbean mobile banking android application. **responsibilities:** - application development: design, develop, and maintain robust, efficient, and scalable android applications using java, kotlin and android sdk - code quality & reviews: participate actively in code reviews to ensure quality, performance, and reliability standards are met - issue fixes: analyze and implement fixes for defects reported in uat (jira), and for production incidents (service now) - security scans and pentests: help perform security scans (checkmarx, blackduck, now secure), and analyze and provide comments / implement fixes, as required, for critical, high, low, medium issues reported from any of the security scans, and pentests - support and mentorship: provide support during uat, nft, pentest and security scans, and coach and mentor junior android developers, fostering an environment of continuous learning and improvement - collaboration: work closely with cross-functional teams (qa, backend, product, design) to deliver end-to-end solutions - performance optimization: optimize applications for speed, stability, and scalability, proactively identifying bottlenecks and proposing solution **candidate requirements/must have skills:**...
Summer student requisition id: 217636 join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. location(s): colombia : bogota : bogota scotiabank is a leading bank in the americas. guided by our purpose: for every future, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. at scotiabank, we value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. if you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, asl interpreter, or assistive technology) during the recruitment and selection process, please let our recruitment team know. if you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . candidates must apply directly online to be considered for this role. we thank all applicants for their interest in a career at scotiabank; however, only those candidates who are selected for an interview will be contacted. note: all postings in me@scotiabank will remain live for a minimum of 5 days. required skill profession other general...
End user technical support analyst requisition id: 230203 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **_purpose_** contributes to the overall success of the employee it services / etss ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. provide the best service to the internal users, following the market’s standards and the guidance provided by management. **accountabilities** + to provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolution. the incumbent will use all available resources to ensure a timely first call resolution rate. + provide first level triage and support for employees and employee computing systems. resolve or escalate incidents reported by phone, incident management software or any intake channel the business decides. facilitate request fulfillment processes. + the employee will ensure that access and accounts are provided to employees in accordance with the company's security policies. + to manage the incident tracking system in a timely and effective manner to ensu...
It project specialist **propósito** trabajar de cerca con los project managers del área de tmo, con los responsables de la unidades de negocios y con los líderes de los diferentes áreas y departamentos de la compañía, siendo el responsable de liderar, desde la perspectiva de it, los proyectos de migraciones, y transiciones de operaciones hacia gsg / scotiagbs, así como los proyectos de implementación de soluciones tecnológicas requeridas por la compañía. el it project specialist es el responsable de la iniciación, planeación, ejecución, monitoreo, control y cierre de los proyectos que le sean asignados en lo referente a todas las actividades relativas a tecnología de la información (it). es responsable de controlar la ejecución de las actividades de it dentro de cada proyecto, realizando la gestión presupuestal asociada a sus responsabilidades y administrando los recursos tecnológicos asignados. participar en los equipos de trabajo conformados para la ejecución de planes y proyectos de la empresa, sus unidades de negocio y departamentos, a través de la ejecución, gestión y control de proyectos de implementación de soluciones de it, crecimiento, ampliación y/o disminución de los recursos tecnológicos utilizados en toda la compañía. contribuir al logro de los objetivos tanto del departamento de it como de la vicepresidencia de operaciones y, en general a gbs colombia, mediante la ejecución de las actividades y responsabilidades asignadas a este rol. participar y aportar en el desarrollo de los proyectos, en lo relativo a todos los aspectos tecnológicos, generand...
Asesor de experiencia al cliente bilingüe - ecr requisition id: 227657 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. **_propósito_** contribuye al éxito general del banco de canadá operando en scotiagbs colombia contact centre a nivel global, garantizando que los objetivos, planes e iniciativas individuales específicas se lleven a cabo o se cumplan en apoyo a las estrategias y objetivos de negocios del equipo. **_responsabilidades_** 1. asumir toda la responsabilidad de proporcionar a los clientes una experiencia profesional, cortés y positiva sobre una base constante mediante el descubrimiento de las necesidades, proporcionando, información y soluciones precisas bien informado y cumplimiento de los compromisos: + asistir con precisión los problemas del cliente dentro de los límites de autoridad aprobados o refiriendo al cliente a la fuente apropiada como se describe en las normas y procedimientos de resolución de quejas del banco. + reconocer y actuar sobre las oportunidades de negocio para la retención y el refuerzo de la relación del cliente con el banco a través de la aplicación del modelo de la experiencia del cliente. 2. proporcionar a los clientes excelentes niveles de servicio dentro de los parámetros del entorno de contact center por medio de la gestión eficaz de la carga de trabajo y mantenerse disponible de forma activa para recibir solicitudes de los clientes: + mantener archivos pendientes y tomar las medidas a...
Risk analyst associate **requisition id:** 212130 we are committed to investing in our employees and helping you continue your career at scotiatech. **_purpose_** contributes to the overall success of the risk reporting & analytics for global hr technology, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **_accountabilities_** + champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. + independently resolve complex, multi-faceted problems to meet the business needs of the assigned lines of business, by applying their financial and technological knowledge to the design of methodologies, models, and/or systems solutions. this may involve rapid prototyping, with requirements and solutions developed on an iterative basis that provides interim deliverables until a final production solution is created. this includes conducting research and analysis, accurately defining user requirements and processes, and liaising with the users. + follow the cyber risk management process that adheres to established scotia standards with regular and effective management reporting both within ghrt and our hr business partners as defined by the manager. + continually acquire and enhance knowledge of the division's business strategies and policies, risk management practices and methodologies, produ...
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Purpose contributes to the success of the execution of the enhanced monitoring program for the enterprise and supporting business lines with the aim of reducing the risk associated with insider threat and allowing an effective monitoring of insiders ...
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