2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from TESYS NETWORKS Business Operations and Human Resources Manager @ TESYS NETWORKS | BBA General Description: About the job We are seeking a skilled and dedicated Desktop Support Technician (Tier 1) professional to join our IT team. This role is responsible for providing first-level technical support to end-users, troubleshooting hardware and software issues, and ensuring smooth IT operations within the organization. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping others with technology-related challenges. Primary Job Functions: Provide first-level technical support for hardware, software, and network-related issues. Diagnose and resolve basic IT problems, including desktops, laptops, printers, peripherals, and mobile devices. Install, configure, and update software applications and operating systems. Assist users with password resets, account access, and basic cybersecurity awareness. Document issues, troubleshooting steps, and resolutions in the IT ticketing system. Assist in managing Active Directory, user accounts, group policies, and security permissions. Familiarity with Microsoft 365 administration, email troubleshooting, and cloud-based applications. Strong knowledge of Windows and macOS operating systems. Support Microsoft 365 applications, VPN connectivity, and cloud-based solution. Experience with IT ticketing systems (e.g., ServiceNow, Jira, or similar). Set up and configure new user workstations, including hardware and software installation. Perform routine maintenance and updates on IT equipment to ensure optimal performance. Provide basic training and guidance to users on IT best practices and system usage. Required Skills: Strong written and verbal English communication skills. B2 Level Proven experience in a HelpDesk or technical support role. Document all work performed in a highly detailed and accurate manner in the incident ticketing systems. Basic knowledge of Windows and macOS operating systems. Familiarity with Microsoft Office 365, email clients, and remote desktop tools. Strong knowledge of computer hardware, software, and networking. Excellent troubleshooting skills and the ability to solve technical problems quickly. Experience with common helpdesk software and ticketing systems. Familiarity with operating systems such as Windows, macOS, and Linux. Basic knowledge of networking concepts (TCP/IP, DNS, VPN, etc.). Ability to handle multiple tasks and prioritize effectively. Education: Engineering degree (graduated or studying) in: System Engineer, Software Engineer/Developer Networking, Telecommunication, Telematic, Electrical, Electronic or related fields in the IT, communication and technology industry. Monday to Friday, from 7:00 PM to 8:00 AM, and on weekends, the entire weekend from 00:00 to 23:59 Job Type: Full-time Ability to commute/relocate: Medellín, Antioquia: Reliably commute or planning to relocate before starting work (Required) Experience: Help Desk Support: 3 years (Required) Language: Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology, Customer Service, and Engineering Industries IT Services and IT Consulting, IT System Data Services, and Business Consulting and Services Referrals increase your chances of interviewing at TESYS NETWORKS by 2x Sign in to set job alerts for “Desktop Support Technician” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr