Locations: Colombia only (remote) Come join us at Odisea and work with some of the most exciting start-ups in the US In this role you will work with a trailblazing company in the realm of smart building technology, specializing in a SaaS-based connected platform that integrates hardware and software solutions to optimize building operations. Renowned for its innovative approach to enhancing the performance and health of building systems, the company leverages cutting-edge IoT technology, data analytics, and real-time insights to revolutionize energy management, operational efficiency, and cost reduction in the commercial and industrial real estate sectors. The Role As an IoT Building Systems Engineer, you will play a critical role in maintaining excellent customer satisfaction by ensuring the integrity of data collection by minimizing hardware downtime. Your expertise in hardware troubleshooting and network programming will ensure seamless server communication and functionality of our deployed IoT electrical, gas, and water meters, sensors, and networking devices. This role demands a proactive approach to maintaining our high standards of data accuracy and reliability as well as outstanding attention to the customer experience. Responsibilities Issue Resolution Close out hardware-related maintenance tickets using a ticketing software solution (e.g., Zendesk or Zoho Desk),providing clear and timely updates to customers - property managers, building engineers, and internal stakeholders Maintain accurate documentation for ticket resolution, including steps taken and outcomes Report maintenance issues to internal teams with clear documentation and recommendations for action Customer Communication Build relationships with property managers and building engineers to ensure effective communication, issue resolution, and strengthening relationship Collaborate with the Customer Success team to identify the correct client contacts when needed Provide exceptional customer service, even in challenging situations with frustrated customers with a goal of driving to a quick resolution that exceeds expectations and strengthens relationships Process Documentation and Optimization Develop and maintain a maintenance handbook covering troubleshooting guides and replacement procedures for equipment Analyze recurring hardware issues to identify trends and recommend process improvements Develop and implement strategies to improve troubleshooting methods and streamline response times. Qualifications and Attributes Bachelor's degree in Electrical Engineering or a related field More than 2 years experience working with IoT or connected devices and solving hardware problems Experience working with international companies, preferably US. At least one year experience working in electrical engineering field/projects. Excellent English verbal and written communication skills to effectively liaise with clients and internal teams Experience in fieldwork and an understanding of metering infrastructure. About the Company Odisea fue fundada bajo la creencia de que las empresas increíbles solo pueden ser construidas sobre la base de una cultura intencional cultivada por personas excelentes. En Odisea, estamos abordando una necesidad específica al redefinir el "nearshoring" para ayudar a cerrar la brecha de oportunidades entre Colombia y los Estados Unidos, y estamos construyendo un equipo apasionado de profesionales comprometidos con este propósito. Apply now to join this great team and see how your career continues to grow. Industry IoT Connected Devices | Computer Software | Construction Tech Type Privately Held