We are seeking a Bilingual Call Center Agent to join our team in Bogotá. In this role, you will handle customer interactions. The ideal candidate is proactive, customer-focused, and able to communicate effectively in a fast-paced environment. Requirements: -English level B2 (spoken and written). -Minimum 1 year of experience in a call center environment (sales, customer service, retention, or tech support). -Strong communication and problem-solving skills. -Must be based in Bogotá, Colombia (onsite position) What We Offer: -Competitive salary ($2.800.000 COP) and performance-based bonuses (10% of salary). -Weekends Off. -42.5-hour work week. -Permanent contract. -Real growth opportunities – be part of Wave 1. -A dynamic and supportive work environment. Join us and take the next step in your career!