About the role - As a NOC Operator, you will be responsible for managing and monitoring networks or systems from a centralized location. A NOC technical team consists of qualified IT engineers and NOC specialists. You will monitor the IT environment and ensure uninterrupted uptime and connectivity of IT systems 24/7. What you will do - Monitor multiple networks, systems, and infrastructure components to ensure continuous availability. - Maintain optimal uptime and performance across all IT and payment systems. - Track and respond to network alerts, payment errors, alarms, and platform-related incidents in real time. - Troubleshoot and resolve technical issues, escalating as necessary to appropriate teams. - Manage alarms efficiently, ensuring timely escalation and follow-up in line with SLAs. - Document incidents, resolutions, and procedures to support knowledge sharing and compliance. - Generate regular reports on health systems, incident trends, and response metrics. - Lead or support incident response activities, ensuring proper communication and root cause analysis. What you need to succeed - Bachelor’s degree in information technology or computer science. - 3+ years of equivalent work experience. - Excellent understanding of technologies, operating systems, networking, antivirus, backups, systems, and firewalls. - Knowledge of at least one of the following vendor products: AWS (Fortinet, VMWare, Microsoft, Cisco, Linux is a plus). - Experience using Grafana or similar monitoring tools. - Knowledge of relational databases such as SQL. - Experience with Opsgenie, PagerDuty, or similar SaaS Operations Management platforms (nice to have). - Ability to monitor and respond to common threats, DoS attacks, and viruses. - Strong multitasking skills. - Availability to work after hours, including night shifts, weekends, or holidays as required. - Participation in on-call rotation shifts 24/7. - Intermediate English proficiency.