Job summary Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and imagination, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. We are seeking a dynamic and experienced Customer Care Manager to optimize supply chain operations for the distribution center in Colombia. In this pivotal role, you will implement the global Customer Care strategy and best practices to ensure exceptional customer satisfaction in the most efficient and cost-effective manner. Every essence of you enriches our world. Qualifications - Bachelor's degree in engineering, Supply Chain Management, Operations Management or related discipline. - MBA or master's degree in a technical field is preferred. - Strong leadership and people management skills, with the ability to mentor, motivate, and empower SCM teams to achieve exceptional results. - Languages: fluency in Spanish and English; other languages a plus Responsibilities - Provide key supply chain inputs to the Operations business plans and participate in the design of the regional Supply Chain strategy and definition of related objectives. - Implement the crafted Supply Chain strategies, ensuring seamless alignment with the business and driving continuous improvement through diligent monitoring and optimization of key performance indicators (KPIs). - Oversee crisis management and emergency response protocols, ensuring preparedness and effective mitigation of logistics and supply-related incidents. - Oversee day-to-day interactions between the Customer Service, Planning (Demand & Supply), Warehouse and Foreign Trade departments, ensuring effective coordination and collaboration among these areas. - Resolve complex or escalated customer issues by investigating complaints, coordinating with other departments, and finding appropriate solutions promptly. - Foster a customer-centric culture within the organization and promote a positive brand image through exceptional customer service. - Collaborate closely with internal and external stakeholders in line with the company´s strategy, targets and leadership principles. - Actively support inventory management strategies, optimizing cost-effective Warehouse / Foreign Trade and streamlining lead times while adhering to best practices for enhanced efficiency - Collaborate in the Supply and Demand reviews of the Regional S&OP; cycle. - Play an active role in the development of the supply chain network, ensuring the sites comply with trade affairs regulations on import. - Work in collaboration with IM&S; on the selection and management of customs brokers. - Support Sustainability and ESG initiatives facilitating their implementation. - Monitor and evaluate warehousing performance to ensure efficiency, accuracy, and adherence to best practices. - Execute the annual operating plan within approved budget. People management - Oversee the execution of annual human resources processes within the local Supply Chain team and validate related results. - Work with the Regional Supply Chain leadership team as well as HR Business Partner(s), in recruiting and developing a local talent pipeline. - Develop and promote local Supply Chain talents within and outside Operations at local and regional level. - Lead and manage cross-functional teams in a remote capacity, effectively navigating cultural nuances and time zone differences to drive collaboration and achieve organizational goals. - Monitor Customer Care KPIs for the team and the individual level. - Own Visual Performance Management for Customer Care and ensure performance improvement. - Ensure Customer Forecast input for the Demand Planning tool. - Attend customer visits and presentations as needed. Benefits - Annual bonus - Pre-paid healthcare coverage. - Career Development Opportunities with access to many virtual learning sessions. - International working environment. - Discounts program. - Quality of Life program. At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. 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