Job summary The Information Technology department is seeking a professional IT Service Desk Technician for level 1 support, to join our IT Service Desk team. Qualifications - Englis level B1+ and above - High school diploma required. - Associate degree in a technical discipline (Computer Science, MIS, Engineering, IT, etc.) or 1+ years in an IT related field - 1+ years in a Call Center/Service Desk enterprise environment Responsibilities - Provide initial technical support and assistance to end-users via phone, email, MS teams, or a ticketing system. - Act as first point of contact for all IT issues, quickly responding to Team Partner requests for IT service within SLA guidelines. - Identify, diagnose, and resolve basic hardware and software issues, including password resets, software installations, and printer configurations. - Log all Service Desk interactions accurately and promptly into the ticketing system, ensuring proper categorization, prioritization, and resolution. Skills - Basic understanding of computer hardware, operating systems (Windows 10/11), and common business applications (Office 365, Active Directory, SSO, etc.) - Hands on experience working with an ITSM/ticketing system (ServiceNow, Cherwell, Remedy, etc.) - Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to non-technical end-users. Benefits - Ability to take initiative, assume responsibility and follow up in a timely manner. - Ability to maintain composure and re-prioritize work in a fast-paced environment. - 1+ Years working in a business environment as part of a team. - Ability to travel up to 10%. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora