Bilingual Customer service expert– On site Bogotá Connecta At Teleperformance, we offer jobs and create careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success. We are looking for a motivated and customer-focused Call Center Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing top-notch support and helping resolve inquiries efficiently and professionally. What you’ll be doing: - Answer incoming calls and respond to customer questions or concerns - Provide product/service information to customers - Troubleshoot issues and escalate unresolved problems to the appropriate departments - Record and update customer information in the database accurately - Always maintain a high level of professionalism and customer service - Meet individual and team performance targets What We’re Looking For - B2 English level - Enjoys helping others and solving situations with a positive attitude. - Proactive, responsible, empathic, and a good listener. Let’s talk about benefits: - Long-term contract. - Employee fund. - Volunteer programs. - Career plan. Conditions: - English B2 - 42 hours per week - Schedules: Flexible schedules ( 8 AM to 5 PM & 3 PM to 11 PM ) - Salary: COP $2.315.000 + Plus Benefits $3.171.550 - Location: Bogotá, Connecta (Ac. 26 #92-32, Bogotá) Make a difference with the TOP Team!