**Description**: **Talentek by Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent and Technology** services. We have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers. As a** Customer Service Representative**, you will be responsible for delivering exceptional support to our clients by responding to inquiries, resolving issues, and providing accurate information across multiple channels. You will serve as the first point of contact, ensuring a positive customer experience while maintaining detailed records, collaborating with internal teams, and building long-term relationships through proactive communication and follow-ups. **Some of your responsibilities are but are not limited to**: - Provide clear and accurate information regarding products, services, and company policies. - Resolve customer concerns by identifying issues, troubleshooting effectively, and delivering appropriate solutions. - Maintain thorough and up-to-date records of all customer interactions within the CRM system. - Escalate complex or unresolved issues to the appropriate team or supervisor when necessary. - Conduct follow-ups to ensure customer satisfaction and foster long-term relationships. - Partner with internal teams to streamline processes and enhance the overall customer experience. **Requirements**: **What would help you succeed**: - Strong problem-solving abilities and a proactive approach to finding solutions. - Customer-focused mindset with the ability to remain professional and empathetic under pressure. - Attention to detail and strong organizational skills for maintaining accurate records. - Ability to multitask and manage priorities in a fast-paced environment. - Tech-savvy with experience using CRM systems, help desk platforms, or similar tools. - Team player with a collaborative spirit and willingness to support process improvements. **Minimum requirements**: - **Studies**:International Business, Business Administration, or Logistics related. - **Experience**: At least 1 year of experience working in customer service with inbound and outbound calls. - **Language**: Excellent English skills. B2+ or higher is preferred. **Perks**: - **Schedule**:Monday to Friday from 8am to 5pm - **Contract**: Indefinite term contract + Benefits. - **Location**: Remote in Colombia - **Salary**:$3,500,000 COP **Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?