This is a remote position. Schedule: - Shift-based: 7 AM- 2:30 PM or 2:30 PM-10 PM UK time Monday to Friday (30 minute unpaid lunch break) Client Timezone: UK (GMT/BST) Scope: - Shift-based schedule - Year-round coverage including weekends and holidays - Handle high-volume call periods during peak travel times - Work as part of a team with multiple agents to ensure no calls are missed - Integration with existing driver coordination system via WhatsApp groups - Focus specifically on arrival directions and return processing calls Responsibilities: - Answer incoming calls from international travelers arriving at the airport - Provide clear directions to customers on how to reach the car rental pickup location - Guide customers to follow signs to short-stay parking and direct them to the appropriate bus pickup point - Collect customer information including telephone numbers, number of travelers, and luggage count - Post customer details and pickup requests into WhatsApp group for driver coordination - Handle car return notifications and process return-related inquiries - Follow provided scripts to ensure consistent and accurate information delivery - Manage call flow during peak periods when multiple customers call simultaneously Requirements: - Strong English communication skills for interacting with international customers - Ability to work UK hours (7 AM to 10 PM coverage needed) - Experience with customer service and phone-based support - Familiarity with WhatsApp and basic communication tools - Ability to follow scripts while maintaining a friendly, helpful demeanor - Capability to handle multiple calls and manage information accurately - Flexibility to work weekends and holidays as part of 7-day coverage Independent Contractor Perks - HMO Coverage for eligible locations - Permanent work from home - Immediate hiring - Steady freelance job ZR_25749_JOB Required Skill Profession Computer Occupations