Sr. IT Support Specialist page is loaded Sr. IT Support Specialist Apply locations Cali, Colombia time type Full time posted on Posted 4 Days Ago job requisition id R_2508_10941 About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. We're are looking for an amazing Senior IT Support Specialist to help provide enhanced technical support on internal escalations and supervise other support specialists as we continue to grow. Your role was designed to ensure requirements are being met, plan solutions, and successfully execute strategies. Your achievements are gauged not on hours worked, but on the success or failure of projects and launches. Responsibilities (including, but not limited to): - Provide and supervise level 2 technical support staff at our site in Medellin and other regions, involving: the execution and supervision of password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc. - Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity. - Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly. - Participate in the design and implementation of enterprise wide technical projects, ensuring delivered solutions meet identified requirements. - Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology. - Understand and comply with all departmental policies and procedures for incident, request, change, problem and systems management. - Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems; occasionally working extended hours and/or nights and weekends. - Coordinate vendor support of assigned hardware/software/systems/services. Qualifications/Requirements: - Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related courses preferred. - Certifications: ITIL v3, ServiceNow preferred. - 3 years IT Desktop Admin/Supervisor/Manager and people-management experience. - Strong time and project management skills. - Strong problem-solving, decision-making, and analytical skills. - Well-organized and good follow through on commitments to customers. - Written and verbal fluency in English is required for this role,please upload a resume in English for consideration How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL . Similar Jobs (1) IT Support Specialist locations Cali, Colombia time type Full time posted on Posted 4 Days Ago Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. Protecting You from Fraud TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website ( taskus.wd1.myworkdayjobs.com/Careers ). This is the only chat room where you will find our recruiters. #J-18808-Ljbffr Required Skill Profession Soporte Técnico Y Administración